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Written question asked by Melanie Onn (Labour) on Thursday, 8 January 2026, in the House of Commons. It was due for an answer on Monday, 12 January 2026. It was answered by Blair McDougall (Labour) on Tuesday, 13 January 2026 on behalf of the Department for Business and Trade.


Small businesses: Delivery Services

Question

To ask the Secretary of State for Business and Trade, what discussions he has had with Evri and other delivery companies on the potential impact of unreliable parcel delivery on small businesses.

Answer

The proper functioning of postal services is vital for small businesses. Delivery companies must provide a good service to their customers and reduce the number of lost, delayed or improperly delivered parcels. However, Evri and other delivery companies are independent businesses, the government has no role in their operational decisions.

Ofcom is the independent regulator of postal services. Ofcom publishes an annual report summarising its monitoring programme on its website: www.ofcom.org.uk/postal-services/information-for-the-postal-industry/monitoring_reports.


Secondary information

Type
Written question
Reference
104205
Session
2024-26
Subjects
Delivery services Standards Small businesses
Link
View this Written question on www.parliament.uk