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Written question asked by Jonathan Ashworth (Labour) on Tuesday, 8 November 2022, in the House of Commons. It was due for an answer on Monday, 14 November 2022 (named day). It was answered by Laura Trott (Conservative) on Monday, 14 November 2022 on behalf of the Department for Work and Pensions.


Pension Credit

Question

To ask the Secretary of State for Work and Pensions, what the target time is to process a new Pension Credit claim.

Answer

We currently aim to process claims within 35 days from receipt, although following the successful launch of our campaign to increase take up of Pension Credit, we have received an unprecedented number of claims, which has resulted in average processing increasing.

We are processing claims as quickly as possible and streamlining our processes, as well as increasing our staffing resources, which has resulted in the outstanding claims reducing considerably.

All successful claims and arrears are paid accordingly to ensure no one misses out.


Secondary information

Type
Written question
Reference
82312
Session
2022-23
Grouped for answer
Yes
Subjects
Pension credit Standards
Link
View this Written question on www.parliament.uk