Written question asked by John Healey (Labour) on Wednesday, 10 October 2018, in the House of Commons. It was due for an answer on Monday, 15 October 2018 (named day). It was answered by James Brokenshire (Conservative) on Monday, 15 October 2018 on behalf of the Ministry of Housing, Communities and Local Government.
Housing Ombudsman Service
- Question
-
To ask the Secretary of State for Housing, Communities and Local Government, what the average time taken was for the Housing Ombudsman to complete a case in each year since 2009-10.
- Answer
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The data available for the period 2012-13 to 2017-18* can be found at the Housing Ombudsman website: https://www.housing-ombudsman.org.uk/about-us/corporate-information/publications/
The data for the period 2009-10 to 2011-12 can be found at the following links:
In their 2017-18 Annual Report the Housing Ombudsman confirmed its commitment to reducing the average case time for a determination to six months. Additionally, in the Green Paper “A new deal for social housing” we are consulting on options for speeding up the complaints process for social housing residents.
*A casework system change occurred at the end of 2013-14 and the reporting issues continued into 2014-15. There is not a complete set of data for these years.
Secondary information
- Type
- Written question
- Reference
- 177595
- Session
- 2017-19
- Subjects
- Standards Housing Ombudsman Service
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2018-10-15 18:08:26 +0100
- URI
- http://data.parliament.uk/writtenparliamentaryquestion/commons/2017-19/177595
- In Indexing
- http://indexing.parliament.uk/Content/Edit/1?uri=http://data.parliament.uk/writtenparliamentaryquestion/commons/2017-19/177595
- In Solr
- https://search.parliament.uk/claw/solr/?id=http://data.parliament.uk/writtenparliamentaryquestion/commons/2017-19/177595