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Written question asked by Norman Baker (Liberal Democrat) on Wednesday, 19 June 2002, in the House of Commons. It was due for an answer on Thursday, 19 September 2002. It was answered by Hilary Benn (Labour) on Thursday, 19 September 2002 on behalf of the Home Office.

Home Office

Question
To ask the Secretary of State for the Home Department, what the average time between receipt of a communication by the Criminal Records Bureau and an answer being sent has been in the last year. - Including figures. (Holding answer 25 June 2002).
Answer

Norman Baker: To ask the Secretary of State for the Home Department what the average time between receipt of a communication by the Criminal Records Bureau and an answer being sent has been in the last year. [64234] Mr. Hilary Benn: [holding answer 25 June 2002]: The Criminal Records Bureau (CRB) offers three different ways to contact the Bureau--by telephone, by post or by email. The CRB aims to deal with all enquiries quickly and efficiently. Its target is to answer 90 per cent. of all telephone calls within 20 seconds. For week beginning 7 July 2002 the calls answered within target were 88 per cent., which represents an improvement on previous performance. The CRB aims to reply to all emails that are sent to the CRB Website address within 24 hours of receipt and indications are that this target is being currently met. The CRB aims to provide a response to written correspondence within one week of receipt. At present there is no information available to confirm to what extent this target is being met, as the details are not collated centrally.

Secondary information

Type
Written question
Reference
390 c23W; 64234
Session
2001-02
Subjects
Administrative delays Standards Criminal Records Bureau
Contains statistics
Yes
Link
View this Written question on www.publications.parliament.uk