Written question asked by Tony Wright (Labour), in the House of Commons. It was due for an answer on Friday, 21 March 1997. It was answered by Lord Hague of Richmond (Conservative) on Friday, 21 March 1997 on behalf of the Welsh Office.

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Welsh Office

Question

If he will list those national citizen's charters which (a) provide complaints procedures in line with recommendations of the Complaints Task Force and (b) provide financial compensation for users when particular standards have not been met; and if he will publish for each the figures for compensation paid out in each financial year since the charter was implemented; and other questions on same including how many of the national citizens charters are available (a) in an appropriate form for the visually impaired and (b) in two or more languages other than English; and if he will identify those charters under (a) and (b); and if he will list the gross public spending for each year since 1990-91, in 1996-97 prices on (a) grant-maintained schools, (b) city technology colleges, (c) training and enterprise councils and (d) career service companies. - Will write as soon as possible and place copy in Library.

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Secondary information

Type

Written question

Reference

292 c992W; 21797;21804;21799;21810;21813

Session

1996-97

Subjects

Complaints Compensation Citizen's Charter Education Industry Languages Public expenditure Public service Visual impairment Standards Wales