Whilst the Department works closely with Motability and is responsible for the main disability benefits that provide a passport to the Motability Scheme, Motability Foundation is an independent charitable organisation that is wholly responsible for the terms and the administration of the Scheme, along with oversight of Motability Operations.

Motability also understand that living in rural areas often means having to travel further to access everyday services. To support this an additional 3,000 miles per year will be provided on leases for certain customers. Motability Operations’ Rural and Islands Isolation Framework uses national Governments' data on rural isolation to determine eligible postcodes. Motability Operations, which operates the Motability Scheme, is writing directly to customers in eligible postcodes.

Whilst the Department works closely with Motability and is responsible for the main disability benefits that provide a passport to the Motability Scheme, Motability Foundation is an independent charitable organisation that is wholly responsible for the terms and the administration of the Scheme, along with oversight of Motability Operations.

Motability also understand that living in rural areas often means having to travel further to access everyday services. To support this an additional 3,000 miles per year will be provided on leases for certain customers. Motability Operations’ Rural and Islands Isolation Framework uses national Governments' data on rural isolation to determine eligible postcodes. Motability Operations, which operates the Motability Scheme, is writing directly to customers in eligible postcodes.

Motability Foundation is a registered charity to help disabled people with their mobility and transport needs. Motability’s main focus is its ownership and oversight of the Motability Scheme. The Foundation also oversees delivery of grant programmes (including to other organisations) targeting areas outside the Motability scheme where solutions are required to meet the evolving transportation needs of disabled people.

The Foundation Community Transport Grant which was created to develop, improve and expand community transport provision awarded 11 grants at a cost of £4.2m in the financial year 2024/25 including to rural areas.

Additionally, the Scheme recognises that living in the most rural areas often means having to travel further to access everyday services so will provide 3,000 additional miles per year on to leases for certain customers. Motability Operations has used data from national Governments to identify the areas with limited access to essential services. The data looks at the typical travel time to services that people regularly rely on, including grocery shopping, healthcare and education.

The Motability Scheme is operated independently of Government. Decisions about grants, eligibility, lease terms, mileage allowances and support arrangements are matters for Motability.

Responsibility for the terms and administration of the Scheme sits with Motability Foundation and its Board of Governors. Department officials and Motability meet regularly to review the Scheme and how it operates to ensure it meets the needs of disabled people

After careful consideration of customer's needs, Motability has announced that from 1 July 2026, customers who need significantly more travel than the standard mileage allowance for essential healthcare, education or employment journeys may be eligible for additional mileage support. Customers must demonstrate they require more than 3,000 miles a year for these purposes, with support applied to approved miles above that threshold through reduced excess mileage charges, while leisure and holiday travel is excluded. Support can be requested when ordering a vehicle or during a lease, with eligibility assessed based on individual circumstances and supporting evidence.

Whilst the Department works closely with Motability and is responsible for the main disability benefits that provide a passport to the Motability Scheme, Motability Foundation is an independent charitable organisation that is wholly responsible for the terms and the administration of the Scheme, along with oversight of Motability Operations.

Motability have stated that, on average, customers drive around 7,500 miles a year but understand that living in rural areas often means having to travel further to access everyday services. On 14 July they announced that to support this, they are adding up to 3,000 additional miles per year onto the lease for certain customers.

They’ve used the Governments' data on rural isolation to identify the areas with limited access to essential services. The data looks at the typical travel time to services that people regularly rely on, including grocery shopping, healthcare and education. Motability will identify and contact those eligible for this support and contact them directly by email or letter.

On 8 July Motability announced an exceptions process for those who exceed the new mileage limit for journeys made for healthcare, education and employment. The customer will need to evidence this extra mileage. This exception process is in line with Finance Conduct Authority (FCA) expectations, and any customer can request an exception at any point of the lease lifecycle. More information and how to apply can be found on the Motability website.

The Motability Scheme is operated independently of Government. Decisions about eligibility, lease terms, mileage allowances and support arrangements are matters for Motability. The Government's role is to provide qualifying disability benefits that customers may choose to use to access the Scheme.

Responsibility for the terms and administration of the Scheme sits with Motability Foundation and its Board of Governors. The Department for Work and Pensions meets quarterly with Motability Foundation, to discuss the Schemes operation.

The changes to the leasing package were announced on 26 March and include reducing the mileage allowance from 20,000 per year to 10,000 per year. Changes only apply to new leases and there are no changes to the mileage allowance of existing leases. Motability Foundation have advised that approximately 75% of customers on the Scheme already use fewer miles than the proposed new mileage allowance.

Motability understand that this will affect customers differently and are keeping these changes under review.

Responsibility for the terms and administration of the Scheme sits with Motability Foundation and its Board of Governors.

Changes to the leasing package announced by Motability in March 2026 included reducing the mileage allowance from 20,000 per year to 10,000 per year, to align with industry norms. This change will only apply to new leases from 1 July 2026, existing leases will not be affected. Motability Foundation have advised that approximately 75% of customers on the Scheme already drive 10,000 miles or fewer per year.

Motability understand that this will affect customers differently are and keeping these changes under review.

Responsibility for the terms and administration of the Scheme sits with Motability Foundation and its Board of Governors.

Changes to the leasing package announced by Motability in March 2026 included reducing the mileage allowance from 20,000 per year to 10,000 per year, to align with industry norms. This change will only apply to new leases from 1 July 2026, existing leases will not be affected. Motability Foundation have advised that approximately 75% of customers on the Scheme already drive 10,000 miles or fewer per year.

Motability understand that this will affect customers differently are and keeping these changes under review.

Responsibility for the terms and administration of the Scheme sits with Motability Foundation and its Board of Governors. The Department for Work and Pensions meets quarterly with Motability Foundation, to discuss the Scheme’s operation.

The changes to the leasing package were announced on 26 March and include reducing the mileage allowance from 20,000 per year to 10,000 per year. Changes only apply to new leases, and there are no changes to the mileage allowance for existing leases. Motability Foundation has advised that approximately 75% of customers on the Scheme already use fewer miles than the proposed new mileage allowance.

Motability understands that this will affect customers differently, and is keeping these changes under review.

Responsibility for the terms and administration of the Scheme sits with Motability Foundation and its Board of Governors. The Department for Work and Pensions meets quarterly with Motability Foundation, to discuss the Scheme’s operation.

The changes to the leasing package were announced on 26 March and include reducing the mileage allowance from 20,000 per year to 10,000 per year. Changes only apply to new leases and there are no changes to the mileage allowance for existing leases. Motability Foundation has advised that approximately 75% of customers on the Scheme already use fewer miles than the proposed new mileage allowance.

Motability understands that this will affect customers differently and is keeping these changes under review.

Responsibility for the terms and administration of the Scheme sits with Motability Foundation and its Board of Governors.

The changes to the leasing package were announced on 26 March and include reducing the mileage allowance from 20,000 per year to 10,000 per year. Changes only apply to new leases and there are no changes to the mileage allowance of existing leases. Motability Foundation have advised that approximately 75% of customers on the Scheme already use less miles than the proposed new mileage allowance. They have acknowledged that there will be an impact on some customers and are considering if the impact can be mitigated in some limited circumstances.

Responsibility for the terms and administration of the Scheme sits with Motability Foundation and its Board of Governors.

The changes to the leasing package were announced on 26 March and include reducing the mileage allowance from 20,000 per year to 10,000 per year. Changes only apply to new leases and there are no changes to the mileage allowance of existing leases. Motability Foundation have advised that approximately 75% of customers on the Scheme already use less miles than the proposed new mileage allowance. They have acknowledged that there will be an impact on some customers and are considering if the impact can be mitigated in some limited circumstances.

Responsibility for the terms and administration of the Scheme sits with Motability Foundation and its Board of Governors.

The changes to the leasing package were announced on 26 March and include reducing the mileage allowance from 20,000 per year to 10,000 per year. Changes only apply to new leases and there are no changes to the mileage allowance of existing leases. Motability Foundation have advised that approximately 75% of customers on the Scheme already use less miles than the proposed new mileage allowance. They have acknowledged that there will be an impact on some customers and are considering if the impact can be mitigated in some limited circumstances.

We acknowledge the vital part that almshouses play in providing much needed low-cost affordable housing. Residents pay a weekly maintenance contribution which is usually much lower than the market rate, which can be paid for through Housing Benefit or Universal Credit.

It is the responsibility of the local authority to determine whether housing costs meet the definition to be paid for through Housing Benefit. This will depend on the type of landlord and whether the resident is being provided with care, support or supervision.

The level of housing support which the resident will receive is determined by whether the almshouse is privately owned or managed by a social landlord.

The Local Housing Allowance (LHA) applies to residents living in the private rented sector who are in receipt of Housing Benefit or Universal Credit. LHA determines the maximum housing support for tenants in the private rented sector. Households in similar circumstances living in the same area are entitled to the same maximum rent allowance, regardless of the contractual rent paid. LHA rates are not intended to cover all rents in all areas.

Claimants in receipt of housing support living in the social rented sector have their eligible rent paid in full, unless the level of housing support is reduced because of their income or savings, contributions from non-dependants, or limited by the benefit cap or the removal of the spare room subsidy (RSRS).

For those who require further support Discretionary Housing Payments (DHPs) are available from local authorities for low-income renters who face a shortfall in meeting their housing costs. From April 2026 DHPs for England will be incorporated into the Crisis and Resilience Fund (CRF).

DWP systems do not include almshouses as a specific residency type and therefore we cannot identify them in our data.

The causes of homelessness are multi-faceted and often complex; they interact dynamically making it very difficult to isolate the relative importance of individual factors. We do however work closely with other departments, including MHCLG, to ensure the impacts of Local Housing Allowance (LHA) on homelessness are considered.

The Secretary of State considers LHA rates annually at Autumn Budget. Decisions on LHA will be taken in the round considering a range of factors such as rental data, the Government’s missions, its goals on housing and the challenging fiscal context.

LHA rates were restored to the 30th percentile of local market rents from April 2024 for one year, costing £1.2bn in 2024/25 and £7bn over 5 years.

Discretionary Housing Payments (DHPs) can be paid by local authorities to those entitled to Housing Benefit or the housing element of Universal Credit who face a shortfall in meeting their housing costs. DHPs include a ring-fenced pot for the most rural areas

The Access to Work Scheme is centrally administered and makes no distinction between the processing of applications from different regions.

Demand for Access to Work has been growing. In 2023-2024, 67,720 people were approved for Access to Work provision. This is around a 32% increase when compared to the previous year.

We are continuing to streamline delivery practices and have increased the number of staff processing claims. Since May 2024, 118 additional staff have been redeployed to support Access to Work.

Despite this, the number of Access to Work applications waiting to be processed is continuing to grow, with over 62,000 applications outstanding as of February 2025. In addition, the average processing time for Access to Work applications was 92 days from April 2025 to June 2025. We are prioritising customers who are making new applications, those who are due to start a job within the next 4 weeks, or those whose existing grant requires renewal.

We recognise that Access to Work is providing a poor experience for some applicants with processing delays affecting employees’ ability to start or continue in employment, and employers’ ability to support them.

This combination of delays, poor experience and perceived inconsistency by some customers means the Access to Work scheme needs reform in order to support disabled people starting or continuing in employment better, and to support their employers more effectively.

No assessment has been made.

A further programme of analysis to support development of the proposals in the Green Paper will be developed and undertaken in the coming months.

The Government is providing £1 billion, including Barnett impact, to extend the Household Support Fund in England and Discretionary Housing Payments (DHPs) in England and Wales in 2025-2026. DHPs can be paid to those entitled to Housing Benefit or UC who face a shortfall in meeting their housing costs and DHP funding includes over £1m ring-fenced for the most rural LAs in England and Wales.

Alongside delivering on our Get Britain Working White Paper to support people into good jobs and make everyone better off, we’re increasing the Living Wage, uprating benefits and supporting 700,000 of the poorest families by introducing a Fair Repayment Rate on Universal Credit (UC) deductions to help low-income households.

Our reforms will ensure we can always protect people who need it. But, for those that can, we know that work is the best route out of poverty. Many sick and disabled people want to work and have been denied the opportunity. They deserve the same chances and choices to work as everyone else, and our £1 billion employment support package will start to provide that across the country, including in coastal and rural areas.

It is crucial that we ensure everyone is treated fairly when accessing services, so that they can thrive and reach their full potential.

Under the Equality Act 2010, businesses that provide goods and services to the public are required not to discriminate against disabled people regardless of location. The Act also places an anticipatory duty on service providers to make reasonable adjustments to improve access to premises/buildings and services so that disabled customers have the same access to goods and services and are not placed at a substantial disadvantage compared to non-disabled customers including in rural areas. This duty is anticipatory, meaning that service providers are expected to foresee the requirements of disabled people and the reasonable adjustments that may have to be made for them. However, the Act recognises the need to strike a balance between the needs of disabled people and the interests of service providers. What is ‘reasonable’ will vary from one situation to another, depending on the circumstances of the case.

The Government is fully committed to the Equality Act 2010 and the protections it provides to people with disabilities across the country.