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To ask the Chancellor of the Exchequer, on how many occasions a repayment of overpaid tax to a customer who has submitted a voluntary self-assessment return been delayed by longer than (a) three, (b) six and (c) 12 months in the latest period for which data is available.
To ask the Chancellor of the Exchequer, on how many occasions a repayment of overpaid tax to a customer who has submitted a voluntary self-assessment return been delayed by longer than (a) three, (b) six and (c) 12 months in the latest period for which data is available.
HMRC recognise that repayments are important for customers. They prioritise them and work hard to ensure they are processed as quickly and securely as possible.
Like any financial institution, HMRC are an attractive target for organised criminals who continually test their security and repayment controls. HMRC aim to balance ensuring prompt payments to eligible customers with effective revenue protection from fraudsters.
Voluntary returns are submitted by customers who are not required to file a Self Assessment return but choose to do so, often to reclaim overpaid tax. These cases can require additional manual checks, particularly where PAYE income is involved, to ensure repayments are not duplicated.
Because customers submitting voluntary Self Assessment returns are not required to file, these cases are not currently included separately in HMRC’s reported performance data. While these returns are worked and processed by operational teams, they fall outside the scope of published metrics and are therefore not counted in official service level reporting.
HMRC has communicated to agent communities that customers can help reduce delays by registering for Self Assessment before submitting a return. Additional staff have been deployed to reduce delays in processing voluntary Self Assessment repayment cases, particularly those requiring manual checks. Work is also underway to explore automation opportunities to improve processing times and reduce the number of customers affected by repayment delays.
Clauses 219 to 232 agreed to, with clause 219, discussed with new clause 6 (Transfer pricing arrangements), agreed to as amended. Schedules 46 to 49 agreed to. New clause 4 (Contribution allowances: Plant and machinery), debated and agreed to. New clause 1 (Abolition of retrospective application of section 58(4) of the Finance Act 2008), debated and withdrawn. New clause 2 (Stamp duty and stamp duty reserve tax: Unit trusts), debated and negatived on division (9 votes to 15). New clause 3 (Employee shareholders), and new clause 5 (Rate of bingo duty) not called. Bill, as amended, to be reported (Bill 18).
Clauses 219 to 232 agreed to, with clause 219, discussed with new clause 6 (Transfer pricing arrangements), agreed to as amended. Schedules 46 to 49 agreed to. New clause 4 (Contribution allowances: Plant and machinery), debated and agreed to. New clause 1 (Abolition of retrospective application of section 58(4) of...
My Lords, I start by thanking the noble Lord, Lord Lucas, for the opportunity to discuss these regulations. As other speakers have said, he has joined the exclusive band of those involved in Motions of Regret, one that I myself have joined, although I have been on the receiving end...
My Lords, I start by thanking the noble Lord, Lord Lucas, for the opportunity to discuss these regulations. As other speakers have said, he has joined the exclusive band of those involved in Motions of Regret, one that I myself have joined, although I have been on the receiving end...
My Lords, I thank my noble friend for tabling the Motion and for giving me the opportunity to explain how this voluntary debt recovery trial will be evaluated. I take the point about the numbers in the House for this debate—this is an exclusive group—but I can claim to be...
My Lords, I thank my noble friend for tabling the Motion and for giving me the opportunity to explain how this voluntary debt recovery trial will be evaluated. I take the point about the numbers in the House for this debate—this is an exclusive group—but I can claim to be...
My Lords, I have very little to add to what has been said by my noble friend Lord Lucas. The Merits Committee reported to the House on this matter in April and again following a meeting last week. He has deployed all the considerations that we had in mind with...
My Lords, I have very little to add to what has been said by my noble friend Lord Lucas. The Merits Committee reported to the House on this matter in April and again following a meeting last week. He has deployed all the considerations that we had in mind with...
My Lords, I am pleased to be able to follow colleagues in this technical but important debate. I start by congratulating the noble Lord, Lord Lucas, on joining the Motion-to-regret club. The bad news for him is that the chairman is my noble friend Lady Thomas, I am the secretary,...
My Lords, I am pleased to be able to follow colleagues in this technical but important debate. I start by congratulating the noble Lord, Lord Lucas, on joining the Motion-to-regret club. The bad news for him is that the chairman is my noble friend Lady Thomas, I am the secretary,...
I will not rise to that. My noble friend Lord Kirkwood asked when the trial was due to start. It will start next month, and the first letters will go out then. We do not intend to cancel this trial; we will go ahead with it, although we will extend...
I will not rise to that. My noble friend Lord Kirkwood asked when the trial was due to start. It will start next month, and the first letters will go out then. We do not intend to cancel this trial; we will go ahead with it, although we will extend...
My Lords, I am extremely grateful to my noble friend for that comprehensive and helpful reply. I shall not trade blows with him on matters to do with welfare, as I am merely an extremely junior acolyte at his feet. This has been a fascinating debate for me and I...
My Lords, I am extremely grateful to my noble friend for that comprehensive and helpful reply. I shall not trade blows with him on matters to do with welfare, as I am merely an extremely junior acolyte at his feet. This has been a fascinating debate for me and I...
Moved By To move to resolve that this House regrets that the Social Security (Claims and Payments) Amendment (No. 2) Regulations 2010 (SI 2010/870) have been based on an inadequate design which will be unable to produce reliable evidence. Relevant documents: 17th Report, Session 2009–10, from the Merits Committee.
Moved By To move to resolve that this House regrets that the Social Security (Claims and Payments) Amendment (No. 2) Regulations 2010 (SI 2010/870) have been based on an inadequate design which will be unable to produce reliable evidence. Relevant documents: 17th Report, Session 2009–10, from the Merits Committee.
My Lords, I start by thanking my noble friend Lord Freud for turning up to respond to this Motion. The instrument that I am praying against is not of his genesis and if I get hot under the collar I hope he will accept that I am not aiming at...
My Lords, I start by thanking my noble friend Lord Freud for turning up to respond to this Motion. The instrument that I am praying against is not of his genesis and if I get hot under the collar I hope he will accept that I am not aiming at...
My Lords, I thank the noble Lord, Lord Lucas, very much for the comprehensive way in which he introduced his Motion and welcome him to this most exclusive of gatherings in London; the tiny number of us in this House who speak on DWP orders and the even tinier number...
My Lords, I thank the noble Lord, Lord Lucas, very much for the comprehensive way in which he introduced his Motion and welcome him to this most exclusive of gatherings in London; the tiny number of us in this House who speak on DWP orders and the even tinier number...
Social Security (Claims and Payments) Amendment (No. 2) Regulations 2010 (SI 2010/870). Lords debate on a motion that the House regrets the Regulations have been based on inadequate design which will be unable to produce reliable evidence. Motion withdrawn.
Social Security (Claims and Payments) Amendment (No. 2) Regulations 2010 (SI 2010/870). Lords debate on a motion that the House regrets the Regulations have been based on inadequate design which will be unable to produce reliable evidence. Motion withdrawn.