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Motion that this House considered property service charges. Agreed to on question.

Lead member
Rebecca Paul
Answering member
Matthew Pennycook
Department
Ministry of Housing, Communities and Local Government
Type
Backbench debates
Date
30 October 2025
Reference
774 cc532-573
House
House of Commons

I beg to move,

That this House has considered property service charges.

It is a privilege to bring this important debate to the House today. I thank the Backbench Business Committee for granting it.

I remember vividly the day, over 20 years ago now, when I picked up the keys to my first...

Member
Rebecca Paul (Conservative)
Type
Proceeding contributions
Date
30 October 2025
Reference
774 cc532-3
House
House of Commons

I commend the hon. Lady for securing this important debate—the fact that so many Members are present is an indication of its importance. In my constituency I have seen an increase in the number of people who bought their house or flat many years ago and are now facing difficulties...

Member
Jim Shannon (Democratic Unionist Party)
Type
Proceeding contributions
Date
30 October 2025
Reference
774 c533
House
House of Commons

I completely agree.

To add insult to injury, Alfie told me that FirstPort charges an £80 administration fee if payment is not made within 30 days of demand. In 2023 he received his fee on Christmas day while in discussions about a payment plan to settle outstanding fees. FirstPort refused to...

Member
Rebecca Paul (Conservative)
Type
Proceeding contributions
Date
30 October 2025
Reference
774 c533
House
House of Commons

The hon. Lady highlights the problem of residents being charged late payment fees. I have a number of constituents who never received an original letter demanding payment, but who are then charged late payment fees despite not knowing a payment was due. Does she agree with me that the lack...

Member
Sam Carling (Labour)
Type
Proceeding contributions
Date
30 October 2025
Reference
774 c533
House
House of Commons

I thank the hon. Member for raising that point. I completely agree that is very much an issue, as I have heard that too.

Alfie and Louise, sadly, are not alone. So many other people on Park 25 find themselves in the same situation: trapped, unable to sell and move on...

Member
Rebecca Paul (Conservative)
Type
Proceeding contributions
Date
30 October 2025
Reference
774 c534
House
House of Commons

As a constituency MP, I have had some appalling experiences with FirstPort, at Oak Lodge in Hockley and at King Georges Court in Rayleigh. The latter is a four-storey McCarthy Stone development that it manages, where the lift was out of action for almost a year. Is not the fundamental...

Member
Mark Francois (Conservative)
Type
Proceeding contributions
Date
30 October 2025
Reference
774 c534
House
House of Commons

I thank my right hon. Friend for providing that very useful context. I will come on to that in my speech. One of the challenges we have is that property service companies are seeking to make a profit, yet they are unregulated and free to do as they will. It...

Member
Rebecca Paul (Conservative)
Type
Proceeding contributions
Date
30 October 2025
Reference
774 cc534-5
House
House of Commons

South Derbyshire district council has taken the bold and rather commendable decision to ban any new property management fees, and to backdate that to January 2025. However, that does not help those who already have homes they bought before 2025. Does the hon. Lady agree that we should press our...

Member
Samantha Niblett (Labour)
Type
Proceeding contributions
Date
30 October 2025
Reference
774 c535
House
House of Commons

I thank the hon. Member for that point. An important debate for us to have today is about what we do going forward, both for those who have not yet bought a leasehold and to help our constituents who are in this situation right now. I am really interested to...

Member
Rebecca Paul (Conservative)
Type
Proceeding contributions
Date
30 October 2025
Reference
774 cc535-6
House
House of Commons

The hon. Lady is making some excellent points. I really think it is the radical solutions that we need to consider. I should probably declare an interest as a director of a right-to-manage company—we got so fed up with the freeholder failing to manage our building properly that we took...

Member
Bobby Dean (Liberal Democrat)
Type
Proceeding contributions
Date
30 October 2025
Reference
774 c536
House
House of Commons

I thank the hon. Member for his encouragement and I will keep coming up with radical ideas.

Before I finish, I want to raise the issue of education and information provision to homebuyers. If most people knew the current problems with leasehold arrangements, they would not buy them—or they certainly would...

Member
Rebecca Paul (Conservative)
Type
Proceeding contributions
Date
30 October 2025
Reference
774 c536
House
House of Commons
Type
Proceeding contributions
Date
30 October 2025
Reference
774 c537
House
House of Commons

I congratulate the hon. Member for Reigate (Rebecca Paul) on her excellent speech and on securing the debate. I state for the record that I am a patron of the Leasehold Knowledge Partnership, which does such good work in advising leaseholders.

It was eight years ago that I stood on the...

Member
Justin Madders (Labour)
Type
Proceeding contributions
Date
30 October 2025
Reference
774 cc537-9
House
House of Commons

I congratulate my hon. Friend the Member for Reigate (Rebecca Paul) on securing this debate in the House. Earlier this year, I wrote to hundreds of residents across the Weald of Kent to get a better understanding of how property management companies operate across our home. What I discovered was...

Member
Katie Lam (Conservative)
Type
Proceeding contributions
Date
30 October 2025
Reference
774 c539
House
House of Commons

To that point about councils not having yet adopted such things as the roads or pavements, I have the example of Pebble Beach in Seaton where I represent, where residents have been charged fees and even threatened with legal action before the estate has been handed from the developer to...

Member
Richard Foord (Liberal Democrat)
Type
Proceeding contributions
Date
30 October 2025
Reference
774 c539
House
House of Commons

I am afraid so, and fairly regularly in fact. The legal action that the hon. Member mentions is important to reflect on because it can in some cases be deeply distressing and seem very aggressive for people just trying to get what they have already paid for, which in some...

Member
Katie Lam (Conservative)
Type
Proceeding contributions
Date
30 October 2025
Reference
774 c540
House
House of Commons

I welcome this important debate and thank the hon. Member for Reigate (Rebecca Paul) very much on behalf of the many constituents who come to my surgeries, who write to me, and who I meet when I am out and about in the many developments across Putney, Southfields, Roehampton and...

Member
Fleur Anderson (Labour)
Type
Proceeding contributions
Date
30 October 2025
Reference
774 cc540-2
House
House of Commons

Thank you very much, Madam Deputy Speaker. It is nice to have his name on the record.

I am very grateful for the opportunity to speak in this debate, and I thank my hon. Friend the Member for Reigate (Rebecca Paul) for bringing the topic to the House’s attention. In my...

Member
David Reed (Conservative)
Type
Proceeding contributions
Date
30 October 2025
Reference
774 cc542-3
House
House of Commons

Will the hon. Gentleman give way?

Member
Meg Hillier (Labour)
Type
Proceeding contributions
Date
30 October 2025
Reference
774 c543
House
House of Commons