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Session
X
2008-09
Type
House
Session
More
2008-09 (19)
Year
Department
Member
Primary member
Answering member
Legislative stage
Legislation
Subject
Publisher
To ask Her Majesty's Government in what circumstances the Office of Fair Trading would consider taking civil enforcement action against companies repeatedly distributing mail order catalogues containing illegal claims about health products.
To ask Her Majesty's Government in what circumstances the Office of Fair Trading would consider taking civil enforcement action against companies repeatedly distributing mail order catalogues containing illegal claims about health products.
Asked by
Earl Howe
(Conservative)
Answered by
Lord Davies of Abersoch
(Labour)
Type
Written questions
Status
Answered
Answered on
5 October 2009
The Office of Fair Trading (OFT) selects cases to investigate in accordance with its prioritisation principles, having regard to issues such as the level of consumer harm and the wider effects of any action it may take. In considering whether to launch an investigation in the circumstances outlined, the OFT would also need to have specific regard to whether the claims being made are medicinal in nature and as such regulated by the Medicines and Healthcare products Regulatory Agency, whether the alleged misconduct could be best dealt with by the Advertising Standards Authority or another compliance partner in the first instance, and whether the trader was based within the OFT's geographical jurisdiction.
Notes
Answer received between Monday 7 September 2009 and Monday 14 September 2009.
Subjects
Health; Office of Fair Trading; Misrepresentation; Products; Unfair practices; Home shopping
Date
5 October 2009
Reference
712 c448WA; 5272
House
House of Lords
To ask the Minister of State, Department for Business, Enterprise and Regulatory Reform what powers Ofcom has to (a) investigate and (b) take action in respect of inaccurate claims made by telephone service provider sales staff in relation to the transfer of existing numbers associated with the BT Call Sign...
To ask the Minister of State, Department for Business, Enterprise and Regulatory Reform what powers Ofcom has to (a) investigate and (b) take action in respect of inaccurate claims made by telephone service provider sales staff in relation to the transfer of existing numbers associated with the BT Call Sign...
Asked by
Rosie Cooper
(Labour)
Answered by
Ian Pearson
(Labour)
Answering body
Department for Business, Enterprise and Regulatory Reform
Type
Written questions
Status
Answered
Tabled on
21 April 2009
For answer on
24 April 2009
Answered on
5 May 2009
[holding answer 24 April 2009]: The matter raised is the responsibility of the independent regulator, the Office of Communications (Ofcom), which is accountable to Parliament rather than Ministers. Accordingly, I have asked the chief executive of Ofcom to reply directly to my hon. Friend. Copies of the chief executive's letter will be placed in the Libraries of the House.
Subjects
Misrepresentation; Telecommunications
Date
5 May 2009
Reference
492 c57W; 271032
House
House of Commons
To ask the Chancellor of the Exchequer what recent complaints his Department has received from recipients of financial loans regarding payment protection insurance; and what recent investigations the Financial Services Authority has carried out on reported mis-selling of payment protection insurance on loans.
To ask the Chancellor of the Exchequer what recent complaints his Department has received from recipients of financial loans regarding payment protection insurance; and what recent investigations the Financial Services Authority has carried out on reported mis-selling of payment protection insurance on loans.
Asked by
Dai Davies
(Independent (affiliation))
Answered by
Ian Pearson
(Labour)
Answering body
Treasury
Type
Written questions
Status
Answered
Tabled on
18 March 2009
For answer on
20 March 2009
Answered on
25 March 2009
The Department has not received any complaints from recipients of financial loans regarding payment protection insurance in 2009.The second part of the question, on recent investigations, is a matter for the Financial Services Authority, and I have asked them to reply to the hon. Member.
Subjects
Complaints; Insurance; Loans; Misrepresentation
Date
25 March 2009
Reference
490 c405W; 265594
House
House of Commons
To ask the Chancellor of the Exchequer whether his Department has made an estimate of the number of people who have been mis-sold endowment policies but have not pursued the matter within the time limit; and if he will make a statement.
To ask the Chancellor of the Exchequer whether his Department has made an estimate of the number of people who have been mis-sold endowment policies but have not pursued the matter within the time limit; and if he will make a statement.
Asked by
Mark Williams
(Liberal Democrat)
Answered by
Ian Pearson
(Labour)
Answering body
Treasury
Type
Written questions
Status
Answered
Tabled on
17 March 2009
For answer on
19 March 2009
Answered on
24 March 2009
The Financial Ombudsman Service is responsible for assessing consumer complaints against financial services firms and awarding redress where appropriate. It is not possible to make an accurate assessment of the overall extent of mis-selling without considering the specific circumstances of individual cases.
Subjects
Complaints; Pensions; Misrepresentation
Date
24 March 2009
Reference
490 c336W; 264923
House
House of Commons
My Lords, my noble friend raises an important point. We have tried in recent years, in simplifying the planning system and making it more accessible, to get a balance between being too prescriptive and enabling local authorities to take control of shaping local places. We have in recent months had the key recommendations from the Killian Pretty review, which looked at the process of planning as a whole, including information requirements, and made recommendations for improving information processes. As we put together our response, I propose to ensure that we address that question. In doing that, we will look at the Landscape Institute’s recommendations. That is the best answer that I can give my noble friend, but I will certainly keep him informed.
My Lords, my noble friend raises an important point. We have tried in recent years, in simplifying the planning system and making it more accessible, to get a balance between being too prescriptive and enabling local authorities to take control of shaping local places. We have in recent months had the key recommendations from the Killian Pretty review, which looked at the process of planning as a whole, including information requirements, and made recommendations for improving information processes. As we put together our response, I propose to ensure that we address that question. In doing that, we will look at the Landscape Institute’s recommendations. That is the best answer that I can give my noble friend, but I will certainly keep him informed.
Answered by
Baroness Andrews
(Labour)
Asked by
Lord Brooke of Alverthorpe
(Labour)
Type
Oral answers to questions
My Lords, I am grateful for my noble friend’s reply, because it indicates slight movement since my previous exchange with her. Is she aware that computer-generated images of building or wind farm proposals superimposed on to wide-angle landscape photographs can give a misleading impression by minimising the apparent bulk, scale and height of developments, making them seem further away than they would be in reality? Why will the Government not insist that these images should at least comply with the Landscape Institute’s 2002 guidelines and show developments as the human eye sees them?
Subjects
Information; Planning permission; Photographs; Misrepresentation; Standards
Date
22 January 2009
Reference
706 c1763-4
Chamber / Committee
House of Lords chamber
House
House of Lords
My Lords, I am grateful for my noble friend’s reply, because it indicates slight movement since my previous exchange with her. Is she aware that computer-generated images of building or wind farm proposals superimposed on to wide-angle landscape photographs can give a misleading impression by minimising the apparent bulk, scale and height of developments, making them seem further away than they would be in reality? Why will the Government not insist that these images should at least comply with the Landscape Institute’s 2002 guidelines and show developments as the human eye sees them?
My Lords, I am grateful for my noble friend’s reply, because it indicates slight movement since my previous exchange with her. Is she aware that computer-generated images of building or wind farm proposals superimposed on to wide-angle landscape photographs can give a misleading impression by minimising the apparent bulk, scale and height of developments, making them seem further away than they would be in reality? Why will the Government not insist that these images should at least comply with the Landscape Institute’s 2002 guidelines and show developments as the human eye sees them?
Asked by
Lord Brooke of Alverthorpe
(Labour)
Oral questions - 1st Supplementary
Status
Answered
Answered on
22 January 2009
My Lords, my noble friend raises an important point. We have tried in recent years, in simplifying the planning system and making it more accessible, to get a balance between being too prescriptive and enabling local authorities to take control of shaping local places. We have in recent months had the key recommendations from the Killian Pretty review, which looked at the process of planning as a whole, including information requirements, and made recommendations for improving information processes. As we put together our response, I propose to ensure that we address that question. In doing that, we will look at the Landscape Institute’s recommendations. That is the best answer that I can give my noble friend, but I will certainly keep him informed.
Subjects
Information; Planning permission; Photographs; Misrepresentation; Standards
Date
22 January 2009
Reference
706 c1763-4
Chamber / Committee
House of Lords chamber
House
House of Lords
To ask Her Majesty’s Government how they ensure that images submitted as part of planning applications for building developments are accurate.
To ask Her Majesty’s Government how they ensure that images submitted as part of planning applications for building developments are accurate.
Asked by
Lord Brooke of Alverthorpe
(Labour)
Answered by
Baroness Andrews
(Labour)
Oral questions - Lead
Status
Answered
For answer on
22 January 2009
Answered on
22 January 2009
My Lords, the Government’s guidance to local authorities on the validation of planning applications, published in December 2007, provides advice on the information that may be required to accompany planning applications. This can include the provision of photographs or photomontages. If there is any question over accuracy, local planning authorities have the right to request additional information.
Subjects
Information; Planning permission; Photographs; Misrepresentation; Standards
Date
22 January 2009
Reference
706 c1763
Chamber / Committee
House of Lords chamber
House
House of Lords
My Lords, the Government’s guidance to local authorities on the validation of planning applications, published in December 2007, provides advice on the information that may be required to accompany planning applications. This can include the provision of photographs or photomontages. If there is any question over accuracy, local planning authorities have the right to request additional information.
My Lords, the Government’s guidance to local authorities on the validation of planning applications, published in December 2007, provides advice on the information that may be required to accompany planning applications. This can include the provision of photographs or photomontages. If there is any question over accuracy, local planning authorities have the right to request additional information.
Answered by
Baroness Andrews
(Labour)
Type
Oral answers to questions
Subjects
Information; Planning permission; Photographs; Misrepresentation; Standards
Date
22 January 2009
Reference
706 c1763
Chamber / Committee
House of Lords chamber
House
House of Lords
My Lords, of course building regulations enable that element of planning to be accurately delivered, but the noble Lord raises an important point.
My Lords, of course building regulations enable that element of planning to be accurately delivered, but the noble Lord raises an important point.
Answered by
Baroness Andrews
(Labour)
Asked by
Lord Greaves
(Liberal Democrat)
Type
Oral answers to questions
My Lords, the noble Baroness’s Answer to the noble Lord, Lord Brooke of Alverthorpe, was welcome but, following the question asked by the noble Baroness, Lady Gardner of Parkes, is not the problem that the planning authority that approves the plans has no duty to ensure that those plans are carried out accurately when the development takes place? It has no duty to inspect automatically and routinely, but does so only after there have been complaints. Would it not be a good idea to give the local planning authority a duty to inspect developments as they are taking place to ensure that they are in accordance with approved plans?
Subjects
Information; Planning permission; Photographs; Misrepresentation; Standards
Date
22 January 2009
Reference
706 c1764
Chamber / Committee
House of Lords chamber
House
House of Lords
My Lords, we take our obligations under the European Landscape Convention very seriously. Although I agree with the noble Lord, I do not think that putting this into guidance is necessary or would satisfy any requirement that we are bound to. However, when we come to review the Killian Pretty recommendations and how we can address issues of images, we will look at the noble Lord’s question in the context of the Landscape Institute’s guidelines
My Lords, we take our obligations under the European Landscape Convention very seriously. Although I agree with the noble Lord, I do not think that putting this into guidance is necessary or would satisfy any requirement that we are bound to. However, when we come to review the Killian Pretty recommendations and how we can address issues of images, we will look at the noble Lord’s question in the context of the Landscape Institute’s guidelines
Answered by
Baroness Andrews
(Labour)
Asked by
Lord Carlile of Berriew
(Liberal Democrat)
Type
Oral answers to questions
My Lords, is not the Government’s failure to include a requirement for accurate images in the December 2007 guidance in breach of the law, given the Government’s obligation under the European Landscape Convention to integrate landscape matters fully into planning policies? Is not such a breach of the law enforceable by interested parties against individual planning authorities and the Government?
Subjects
Information; Planning permission; Photographs; Misrepresentation; Standards
Date
22 January 2009
Reference
706 c1765
Chamber / Committee
House of Lords chamber
House
House of Lords
My Lords, the planning system has become more robust and transparent in recent years, so that people can find out what is planned. Having worked through the Planning Bill with me, my noble friend will know that we put in place much stronger provision for local planning authorities to have to consult on what they plan to do. Indeed, to give people more purchase on the system, we have a planning portal, which provides accessible and clear information about how the system works. That is extremely popular and is being well used. We require local authorities to have pre-application discussions with developers, so that they have better information about how the application will be processed and what the development will look like. The Killian Pretty review put forward a whole range of recommendations about how the system can engage better with local communities, statutory consultees and developers. So we are moving in the right direction.
My Lords, the planning system has become more robust and transparent in recent years, so that people can find out what is planned. Having worked through the Planning Bill with me, my noble friend will know that we put in place much stronger provision for local planning authorities to have to consult on what they plan to do. Indeed, to give people more purchase on the system, we have a planning portal, which provides accessible and clear information about how the system works. That is extremely popular and is being well used. We require local authorities to have pre-application discussions with developers, so that they have better information about how the application will be processed and what the development will look like. The Killian Pretty review put forward a whole range of recommendations about how the system can engage better with local communities, statutory consultees and developers. So we are moving in the right direction.
Answered by
Baroness Andrews
(Labour)
Asked by
Baroness Whitaker
(Labour)
Type
Oral answers to questions
My Lords, does my noble friend agree that more information, including accurate and meaningful images, would give local authorities much-needed confidence to turn down bad schemes, as well as to approve good ones? How can she further this in general?
Subjects
Information; Planning permission; Photographs; Misrepresentation; Standards
Date
22 January 2009
Reference
706 c1765
Chamber / Committee
House of Lords chamber
House
House of Lords
Yes, my Lords, I think that that is worse and I do not understand quite how it is happening. I cannot comment on individual applications, but the planning system is there to prevent such things and to regulate the process. If the noble Baroness gives me details, I will think about whether we can address it in other ways.
Yes, my Lords, I think that that is worse and I do not understand quite how it is happening. I cannot comment on individual applications, but the planning system is there to prevent such things and to regulate the process. If the noble Baroness gives me details, I will think about whether we can address it in other ways.
Answered by
Baroness Andrews
(Labour)
Asked by
Baroness Gardner of Parkes
(Conservative)
Type
Oral answers to questions
My Lords, is the Minister aware that an even more serious problem, in my view, is that of people ignoring the plan and building what they like? I have personal experience of that in both Oxfordshire and London, where the property being constructed pretty well on top of me has been built not in accordance with the plan. When I phoned the council to say so, it said, ““That is perfectly all right. It is being built the right way””. Then, 18 months later, the council says, ““It did not accord with the plans but, as it is now finished, we should not put people to the cost of redoing it””, so it grants retrospective permission. Is that not even worse than the false impression that might be created by digital drawings?
Subjects
Information; Planning permission; Photographs; Misrepresentation; Standards
Date
22 January 2009
Reference
706 c1764
Chamber / Committee
House of Lords chamber
House
House of Lords
My Lords, no one knows better than the noble Lord how the requirements relating to national parks are specific and different. If he would like to draw examples to my attention, I will look at them. He raises an important point, which I will discuss with the chief planner.
My Lords, no one knows better than the noble Lord how the requirements relating to national parks are specific and different. If he would like to draw examples to my attention, I will look at them. He raises an important point, which I will discuss with the chief planner.
Answered by
Baroness Andrews
(Labour)
Asked by
Lord Clark of Windermere
(Labour)
Type
Oral answers to questions
My Lords, does the Minister appreciate that abuse of the system, which was the point made by the noble Baroness, Lady Gardner of Parkes, is fairly widespread? For example, in a number of national parks, planning permission is given but not monitored or enforced. Will she consider notifying the national parks in particular that they have a responsibility to make sure that the conditions attaching to planning permission that is granted are maintained and enforced?
Subjects
Information; Planning permission; Photographs; Misrepresentation; Standards
Date
22 January 2009
Reference
706 c1765
Chamber / Committee
House of Lords chamber
House
House of Lords
My Lords, does the Minister appreciate that abuse of the system, which was the point made by the noble Baroness, Lady Gardner of Parkes, is fairly widespread? For example, in a number of national parks, planning permission is given but not monitored or enforced. Will she consider notifying the national parks in particular that they have a responsibility to make sure that the conditions attaching to planning permission that is granted are maintained and enforced?
My Lords, does the Minister appreciate that abuse of the system, which was the point made by the noble Baroness, Lady Gardner of Parkes, is fairly widespread? For example, in a number of national parks, planning permission is given but not monitored or enforced. Will she consider notifying the national parks in particular that they have a responsibility to make sure that the conditions attaching to planning permission that is granted are maintained and enforced?
Asked by
Lord Clark of Windermere
(Labour)
Oral questions - Supplementary
Status
Answered
Answered on
22 January 2009
My Lords, no one knows better than the noble Lord how the requirements relating to national parks are specific and different. If he would like to draw examples to my attention, I will look at them. He raises an important point, which I will discuss with the chief planner.
Subjects
Information; Planning permission; Photographs; Misrepresentation; Standards
Date
22 January 2009
Reference
706 c1765
Chamber / Committee
House of Lords chamber
House
House of Lords
My Lords, the noble Baroness’s Answer to the noble Lord, Lord Brooke of Alverthorpe, was welcome but, following the question asked by the noble Baroness, Lady Gardner of Parkes, is not the problem that the planning authority that approves the plans has no duty to ensure that those plans are carried out accurately when the development takes place? It has no duty to inspect automatically and routinely, but does so only after there have been complaints. Would it not be a good idea to give the local planning authority a duty to inspect developments as they are taking place to ensure that they are in accordance with approved plans?
My Lords, the noble Baroness’s Answer to the noble Lord, Lord Brooke of Alverthorpe, was welcome but, following the question asked by the noble Baroness, Lady Gardner of Parkes, is not the problem that the planning authority that approves the plans has no duty to ensure that those plans are carried out accurately when the development takes place? It has no duty to inspect automatically and routinely, but does so only after there have been complaints. Would it not be a good idea to give the local planning authority a duty to inspect developments as they are taking place to ensure that they are in accordance with approved plans?
Asked by
Lord Greaves
(Liberal Democrat)
Oral questions - Supplementary
Status
Answered
Answered on
22 January 2009
My Lords, of course building regulations enable that element of planning to be accurately delivered, but the noble Lord raises an important point.
Subjects
Information; Planning permission; Photographs; Misrepresentation; Standards
Date
22 January 2009
Reference
706 c1764
Chamber / Committee
House of Lords chamber
House
House of Lords
My Lords, is not the Government’s failure to include a requirement for accurate images in the December 2007 guidance in breach of the law, given the Government’s obligation under the European Landscape Convention to integrate landscape matters fully into planning policies? Is not such a breach of the law enforceable by interested parties against individual planning authorities and the Government?
My Lords, is not the Government’s failure to include a requirement for accurate images in the December 2007 guidance in breach of the law, given the Government’s obligation under the European Landscape Convention to integrate landscape matters fully into planning policies? Is not such a breach of the law enforceable by interested parties against individual planning authorities and the Government?
Asked by
Lord Carlile of Berriew
(Liberal Democrat)
Oral questions - Supplementary
Status
Answered
Answered on
22 January 2009
My Lords, we take our obligations under the European Landscape Convention very seriously. Although I agree with the noble Lord, I do not think that putting this into guidance is necessary or would satisfy any requirement that we are bound to. However, when we come to review the Killian Pretty recommendations and how we can address issues of images, we will look at the noble Lord’s question in the context of the Landscape Institute’s guidelines
Subjects
Information; Planning permission; Photographs; Misrepresentation; Standards
Date
22 January 2009
Reference
706 c1765
Chamber / Committee
House of Lords chamber
House
House of Lords
My Lords, is the Minister aware that an even more serious problem, in my view, is that of people ignoring the plan and building what they like? I have personal experience of that in both Oxfordshire and London, where the property being constructed pretty well on top of me has been built not in accordance with the plan. When I phoned the council to say so, it said, ““That is perfectly all right. It is being built the right way””. Then, 18 months later, the council says, ““It did not accord with the plans but, as it is now finished, we should not put people to the cost of redoing it””, so it grants retrospective permission. Is that not even worse than the false impression that might be created by digital drawings?
My Lords, is the Minister aware that an even more serious problem, in my view, is that of people ignoring the plan and building what they like? I have personal experience of that in both Oxfordshire and London, where the property being constructed pretty well on top of me has been built not in accordance with the plan. When I phoned the council to say so, it said, ““That is perfectly all right. It is being built the right way””. Then, 18 months later, the council says, ““It did not accord with the plans but, as it is now finished, we should not put people to the cost of redoing it””, so it grants retrospective permission. Is that not even worse than the false impression that might be created by digital drawings?
Asked by
Baroness Gardner of Parkes
(Conservative)
Oral questions - Supplementary
Status
Answered
Answered on
22 January 2009
Yes, my Lords, I think that that is worse and I do not understand quite how it is happening. I cannot comment on individual applications, but the planning system is there to prevent such things and to regulate the process. If the noble Baroness gives me details, I will think about whether we can address it in other ways.
Subjects
Information; Planning permission; Photographs; Misrepresentation; Standards
Date
22 January 2009
Reference
706 c1764
Chamber / Committee
House of Lords chamber
House
House of Lords
My Lords, does my noble friend agree that more information, including accurate and meaningful images, would give local authorities much-needed confidence to turn down bad schemes, as well as to approve good ones? How can she further this in general?
My Lords, does my noble friend agree that more information, including accurate and meaningful images, would give local authorities much-needed confidence to turn down bad schemes, as well as to approve good ones? How can she further this in general?
Asked by
Baroness Whitaker
(Labour)
Oral questions - Supplementary
Status
Answered
Answered on
22 January 2009
My Lords, the planning system has become more robust and transparent in recent years, so that people can find out what is planned. Having worked through the Planning Bill with me, my noble friend will know that we put in place much stronger provision for local planning authorities to have to consult on what they plan to do. Indeed, to give people more purchase on the system, we have a planning portal, which provides accessible and clear information about how the system works. That is extremely popular and is being well used. We require local authorities to have pre-application discussions with developers, so that they have better information about how the application will be processed and what the development will look like. The Killian Pretty review put forward a whole range of recommendations about how the system can engage better with local communities, statutory consultees and developers. So we are moving in the right direction.
Subjects
Information; Planning permission; Photographs; Misrepresentation; Standards
Date
22 January 2009
Reference
706 c1765
Chamber / Committee
House of Lords chamber
House
House of Lords
To ask Her Majesty's Government whether they will have discussions with the Office of Fair Trading with a view to banning the circulation of alleged winning prizes which invite the public to spend money on telephone calls to establish their claims to prizes of little real value.
To ask Her Majesty's Government whether they will have discussions with the Office of Fair Trading with a view to banning the circulation of alleged winning prizes which invite the public to spend money on telephone calls to establish their claims to prizes of little real value.
Asked by
Lord Steel of Aikwood
(Liberal Democrat)
Answered by
Baroness Vadera
(Labour)
Type
Written questions
Status
Answered
Answered on
12 January 2009
This type of prize draw scam has already been banned by the Consumer Protection from Unfair Trading Regulations 2008, which came into force on 26 May 2008.
The regulations prohibit traders in all sectors from using misleading, aggressive and other unfair commercial practices. The regulations also prohibit 31 specific practices outright. These include "““Creating the false impression that the consumer has already won, will win, or on doing a particular act win, a prize or other equivalent benefit, when in fact either: (a) there is no prize or other equivalent benefit, or (b) taking any action in relation to claiming the prize or other equivalent benefit is subject to the consumer paying money or incurring a cost””."
The Office of Fair Trading and local authority trading standards services have a duty to enforce the regulations.
Subjects
Fees and charges; Misrepresentation; Telephone services; Unfair practices; Prizes
Date
12 January 2009
Reference
257; 706 c128-9WA
House
House of Lords