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To ask the Secretary of State for International Development how much has been spent by his Department on media training in each year since 1997–98.
To ask the Secretary of State for International Development how much has been spent by his Department on media training in each year since 1997–98.
(2) when he expects to answer question reference 23294 tabled by the hon. Member for Yeovil.
(2) when he expects to answer question reference 23294 tabled by the hon. Member for Yeovil.
| HM Customs and Excise | Inland Revenue | HM Revenue and Customs | |
| 2003–04 (as at 5 April 2004) | 6 | 21 | None |
| 2004–05 (as at 5 April 2005) | 6 | 22 | None |
| 2005–06 (as at 1 March 2006) | None | None | 28 |
| All figures in millions rounded to nearest 100 thousand | |||
|---|---|---|---|
| 2003–04 | 2004–05 | 2005–06 (to 31 December 2006) | |
| Calls handled | 35.3 | 48.7 | 42 |
| Calls received but abandoned | 6.1 | 2.7 | 3.3 |
| Calls encountering an engaged tone | 25.4 | 31 | 63 |
| (4) Where the caller spoke to an adviser. | |||
| (5) Where the caller selected an option from the call steering menu and was put in a queue to speak to an adviser but the call was terminated before the caller spoke to an adviser. | |||
| (6) Call attempts where the caller was played an engaged tone. |
To ask the Chancellor of the Exchequer (1) how many call centres were run by his Department and its agencies in (a) 2003–04, (b) 2004–05 and (c) 2005–06 to date; and how many and what proportion of calls (i) were handled by an adviser, (ii) were received but abandoned and...
To ask the Chancellor of the Exchequer (1) how many call centres were run by his Department and its agencies in (a) 2003–04, (b) 2004–05 and (c) 2005–06 to date; and how many and what proportion of calls (i) were handled by an adviser, (ii) were received but abandoned and...
| HM Customs and Excise | Inland Revenue | HM Revenue and Customs | |
| 2003–04 (as at 5 April 2004) | 6 | 21 | None |
| 2004–05 (as at 5 April 2005) | 6 | 22 | None |
| 2005–06 (as at 1 March 2006) | None | None | 28 |
| All figures in millions rounded to nearest 100 thousand | |||
|---|---|---|---|
| 2003–04 | 2004–05 | 2005–06 (to 31 December 2006) | |
| Calls handled | 35.3 | 48.7 | 42 |
| Calls received but abandoned | 6.1 | 2.7 | 3.3 |
| Calls encountering an engaged tone | 25.4 | 31 | 63 |
| (4) Where the caller spoke to an adviser. | |||
| (5) Where the caller selected an option from the call steering menu and was put in a queue to speak to an adviser but the call was terminated before the caller spoke to an adviser. | |||
| (6) Call attempts where the caller was played an engaged tone. |
To ask the Secretary of State for Wales how much has been spent by his Department on media training in each year since 1997–98.
To ask the Secretary of State for Wales how much has been spent by his Department on media training in each year since 1997–98.
To ask the Secretary of State for Trade and Industry how much has been spent by his Department on media training in each year since 1997–98.
To ask the Secretary of State for Trade and Industry how much has been spent by his Department on media training in each year since 1997–98.
To ask the Prime Minister how much has been spent by his Office on media training in each year since 1997–98.
To ask the Prime Minister how much has been spent by his Office on media training in each year since 1997–98.
To ask the Secretary of State for Culture, Media and Sport how much has been spent by her Department on media training in each year since 1997–98.
To ask the Secretary of State for Culture, Media and Sport how much has been spent by her Department on media training in each year since 1997–98.
To ask the Secretary of State for Environment, Food and Rural Affairs how much has been spent by her Department on media training in each year since 1997–98.
To ask the Secretary of State for Environment, Food and Rural Affairs how much has been spent by her Department on media training in each year since 1997–98.
| FY | £ |
| 2001–02 | 56,198.44 |
| 2002–03 | 31,313.75 |
| 2003–04 | 28,728.75 |
| 2004–05 | 66,616.62 |
| 2005–06 | 65,096.78 |
To ask the Chancellor of the Exchequer how much has been spent by his Department on media training in each year since 1997–98.
To ask the Chancellor of the Exchequer how much has been spent by his Department on media training in each year since 1997–98.
To ask the Secretary of State for Work and Pensions if he will list the information technology projects being undertaken by his Department and associated agencies; what the (a) start date, (b) planned completion date, (c) current expected completion date, (d) planned cost and (e) current estimated cost is of...
To ask the Secretary of State for Work and Pensions if he will list the information technology projects being undertaken by his Department and associated agencies; what the (a) start date, (b) planned completion date, (c) current expected completion date, (d) planned cost and (e) current estimated cost is of...
| Project | Start date | Plannedend date | Current expected completion date | Currentforecast (cost£ million) |
| Customer Management System | October 2001 | November 2005 | November2005 | 250 |
| Purpose: This system allows the information supplied by working age customers to be gathered electronically by staff, improving efficiency and customer service. |
| Project | Startdate | Plannedend date | Current expectedcompletion date | Currentforecast (cost£ million) |
| Benefit Processing Replacement Programme (Watch 2) | December 2003 | October 2006 | TBA | TBA |
| Purpose: The programme enables modernised benefit processing, effective fraud management and improved service to employers. It provides the strategic IT platform for the Department providing the foundation for future policy initiatives. As part of the programme's governance it attended a agate on Monday 6 February 2006. At this gate a number of options for progressing the programme were presented. The gate reserved its decision and asked the programme to: 1. Return to a gate in four months time having considered the impact of the Welfare Reform Green Paper; and 2. Continue its investment programme until the next gate by progressing work in areas common to all options presented. Agreed forecast costs and completion date is dependant upon this decision. |
| Project | Start date | Planned end date | Current expected completion date | Currentforecast (cost £ million) |
| Pensions Transformation Project | January2002 | 2006 | Wave 1a November 2005; Waves 1b, 2a and 2b by March 2008; Waves 3–5 by 2010 | 659 |
| Purpose: The programme will transform the way that the Pension Service delivers its business. This will bring significant improvements and convenience for pensioners as well as benefits to the taxpayer in terms of efficiencies. The original programme was planned to be delivered in five waves of change (learning lessons from other programmes of change) between 2002 and 2006. The first phase of the first wave of change involving new state pension claim processes was deployed in three pension centres between August and November 2005. The next phase involving all pension centres for new customer applications for state pension and pension credit will commence July 2006. Following re-planning of the delivery of the programme it was agreed that the three latter waves of change would be delivered more affordably over a longer period. The first two more significant waves will be completed by March 2008. The final waves 3–5 will be completed by 2010. |
| Project | Start date | Planned end date | Current expected completion date | Currentforecast (cost £ million) |
| Customer Information System | July2003 | July2007 | July2007 | 83 |
| Purpose: This project will deliver a database of key citizen information to be shared across DWP. The database will complement information currently available in the Department's key customer information systems, ie Personal Details Computer System and Departmental Central Index, and become their replacement. |
| Project | Startdate | Planned end date | Current expected completion date | Current forecast (cost £ million) |
| Resource Management | April 2001 | September 2006 | September2006 | 169 |
| Purpose: Will provide modernised HR, financial and procurement functions for the Department. Automated data and processes to save time and resources. The new processes are currently being tested. |
| Project | Start date | Planned end date | Current expected completion date | Currentforecast (cost £ million) |
| Debt Management | November 2000 | April 2005 | February2006 | 106 |
| Purpose: To bring increased focus to the management, recovery and accounting of benefit debt owed to the department. Negotiations with developers and suppliers of the key system, debt manager, took longer than first planned and this impacted the training and data migration work. These changes were approved through standard project governance at a project gate. However, by the end of February 2006, the process of migrating work into debt centres will be complete. Despite the 10 month delay, the Debt Programme will be delivered over £10 million (9.5 per cent.) under the original financial forecast. |
| Project | Start date | Planned end date | Current expected completion date | Currentforecast (cost £ million) |
| Central Payments System (formerly partof PaymentModernisation) | April 2004 | September 2009 | September2009 | 117 |
| Purpose: New payment processing IT functionality is required to support the DWP to process payments for new entitlement management and financial scheduling systems. |
To ask the Secretary of State for Work and Pensions whether his Department has (a) undertaken and (b) commissioned research into the presence and reporting in the (i) broadcast and (ii) print media of the hon. Member for Yeovil since 5 May.
To ask the Secretary of State for Work and Pensions whether his Department has (a) undertaken and (b) commissioned research into the presence and reporting in the (i) broadcast and (ii) print media of the hon. Member for Yeovil since 5 May.
To ask the Secretary of State for Work and Pensions how many staff have been employed by his central Department in each year since 1996–97 (a) in total, (b) on press and publicity work and (c) on policy work; and if he will make a statement.
To ask the Secretary of State for Work and Pensions how many staff have been employed by his central Department in each year since 1996–97 (a) in total, (b) on press and publicity work and (c) on policy work; and if he will make a statement.
| Total central staff | Press and publicity staff (included in total staff numbers) | |
| 30 April 2002 | 14,118 | 75 |
| 31 March 2003 | 13,898 | 78 |
| 31 March 2004 | 12,068 | 90 |
| 31 March 2005 | 11,874 | 92 |
| Notes: 1. Figures are point in time at the stated dates, are full-time equivalent and include temporary staff. 2. Figures for 2002 are given as at 30 April, because this is the first point at which data is available for the Department in a form comparable to its current structure. |
To ask the Secretary of State for Work and Pensions what budget his Department has allocated to (a) press and (b) communications in 2005–06; and how much has been spent in each case.
To ask the Secretary of State for Work and Pensions what budget his Department has allocated to (a) press and (b) communications in 2005–06; and how much has been spent in each case.
To ask the Secretary of State for Work and Pensions if he will place in the Library copies of (a) print and (b) broadcast media reports undertaken for his Department since 2002.
To ask the Secretary of State for Work and Pensions if he will place in the Library copies of (a) print and (b) broadcast media reports undertaken for his Department since 2002.
To ask the Secretary of State for Work and Pensions on how many occasions since May 2005 officials in his Department have consulted their Freedom of Information Officer on answers to parliamentary Questions from (a) the hon. Member for Yeovil and (b) all hon. Members.
To ask the Secretary of State for Work and Pensions on how many occasions since May 2005 officials in his Department have consulted their Freedom of Information Officer on answers to parliamentary Questions from (a) the hon. Member for Yeovil and (b) all hon. Members.
To ask the Secretary of State for Trade and Industry what the cost of the enhanced early retirement scheme for civil servants in his Department and its agencies was in each year from 1997–98 to 2004–05; what the estimated cost is for each year from 2005–06 to 2007–08; and if...
To ask the Secretary of State for Trade and Industry what the cost of the enhanced early retirement scheme for civil servants in his Department and its agencies was in each year from 1997–98 to 2004–05; what the estimated cost is for each year from 2005–06 to 2007–08; and if...
| Amount (£) | |
| 2007–08 | est 0 |
| 2006–07 | est 0 |
| 2005–06 | est 39,000 |
| 2004–05 | 0 |
| 2003–04 | 0 |
| 2002–03 | 267,000 |
| 2001–02 | 0 |
| 2000–01 | 0 |
| 1999–2000 | 101,000 |
| 1998–99 | 0 |
| 1997–98 | 0 |
To ask the Secretary of State for Work and Pensions what estimate he has made of the running costs of his central Department for 2005–06; and if he will make a statement.
To ask the Secretary of State for Work and Pensions what estimate he has made of the running costs of his central Department for 2005–06; and if he will make a statement.
To ask the Secretary of State for Work and Pensions what his latest estimate is of the administration costs of (a) his Department and (b) each of its agencies in (i) cash terms and (ii) real terms using 2004–05 prices since 1996–97, broken down by business area; what the forecast...
To ask the Secretary of State for Work and Pensions what his latest estimate is of the administration costs of (a) his Department and (b) each of its agencies in (i) cash terms and (ii) real terms using 2004–05 prices since 1996–97, broken down by business area; what the forecast...
To ask the Secretary of State for Work and Pensions what the cost of internal fraud has been to (a) his Department and (b) its agencies in each year from 2000–01.
To ask the Secretary of State for Work and Pensions what the cost of internal fraud has been to (a) his Department and (b) its agencies in each year from 2000–01.
| Table 1: Cost of fraud (£) | ||||||
|---|---|---|---|---|---|---|
| Agency | 2000–01 | 2001–02 | 2002–03 | 2003–04 | 2004–05 | 2005–06(to December) |
| Jobcentre Plus | 44,309 | 208,823 | 557,007 | 71,100 | 36,670 | 212,014 |
| The Pension Service | n/a | n/a | n/a | 600 | 876 | 25,735 |
| Child Support Agency | 9,200 | 4,111 | 0 | 1,812 | 3,338 | 1,565 |
| Disability and Carers service | n/a | n/a | 0 | 40 | 11,913 | 7,875 |
| Appeals Service | 0 | 203 | 0 | 24 | 0 | 2,879 |
| War Pensions Agency | 3,583 | n/a | n/a | n/a | n/a | n/a |
| Employment Service | 3,023 | 1,045,977 | n/a | n/a | n/a | n/a |
| Departmental Headquarters and Snared Directorates | 14,019 | 620 | 8,595 | 0 | 60 | 8,467 |
| Contractors | n/a | n/a | n/a | 765,526 | 559,959 | 324,129 |
| Total | 74,134 | 1,259,734 | 565,602 | 839,102 | 612,816 | 582,664 |
| Source: This information has been compiled from annual returns detailing fraud losses. | ||||||
| (19) Year to date figures for 2005–06 are based on investigations completed since 31 March 2005. | ||||||
| (20) Jobcentre Plus—a new agency created in 2002 merging parts of the Benefits Agency and the Employment Service. Figures up to 2001–02 relate to losses within the Benefits Agency. | ||||||
| (21) War Pensions Agency transferred to the Ministry of Defence in 2002. | ||||||
| (22) Employment Service—figures to 2001–2002 include contractor fraud. |