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To ask the Secretary of State for Work and Pensions, what the average time is between a Universal Credit enquiry being referred to the Agents Contact Team and resolution of that enquiry.
To ask the Secretary of State for Work and Pensions, what the average time is between a Universal Credit enquiry being referred to the Agents Contact Team and resolution of that enquiry.
The Department does not hold a routinely reported average time between a Universal Credit enquiry being referred to the Agents Contact Team and resolution of that enquiry.
Enquiries referred to the Agents Contact Team can vary significantly in complexity and may require input from different parts of the Department before they can be resolved. As a result, journey times are not directly comparable and are not currently measured as a single average resolution time.
The Department remains focused on ensuring Universal Credit enquiries are handled as quickly and effectively as possible, with priority given to cases where there is evidence of vulnerability, hardship or urgent need.
To ask the Secretary of State for Work and Pensions, how many full-time equivalent staff are engaged in processing Access to Work claims; by what number has that changed in the last 12 months; and what assessment he has made of the potential impact of staff numbers on the time...
To ask the Secretary of State for Work and Pensions, how many full-time equivalent staff are engaged in processing Access to Work claims; by what number has that changed in the last 12 months; and what assessment he has made of the potential impact of staff numbers on the time...
As at 19 May 2026, there were 658 full-time equivalent (FTE) staff engaged in delivering the Access to Work scheme. This represents an increase of 32.29 FTE compared with 625.71 FTE staff at the end of May 2025.
The Department keeps staffing levels under review and recognises that resourcing levels can affect processing times. To address this, recruitment is underway to increase capacity, which will support the clearance of outstanding applications, and improve processing times.
Huge recruitment boost to tackle backlog in vital disability work scheme - GOV.UK.
To ask the Secretary of State for Work and Pensions, for what reason applications for Access to Work from self-employed customers are not being allocated for processing until over 18 months from the date of receipt; and what assessment he has made of the potential impact of delays on disabled...
To ask the Secretary of State for Work and Pensions, for what reason applications for Access to Work from self-employed customers are not being allocated for processing until over 18 months from the date of receipt; and what assessment he has made of the potential impact of delays on disabled...
Delays in allocating Access to Work applications for self‑employed customers are due to high demand and the additional complexity of these cases, which often require further evidence such as tax and income details.
The Department recognises the impact of these delays, particularly for disabled applicants without employer support. To address this, steps have been taken to recruit additional staff to clear the backlog and improve processing times: Huge recruitment boost to tackle backlog in vital disability work scheme - GOV.UK.
Priority is given to customers starting work within four weeks and to those renewing awards, to minimise disruption to employment.
To ask the Secretary of State for Work and Pensions, how many recipients of Personal Independence Payment are aged (a) 16, (b) 17 and (c) 18; how many of those are in full time education; and how many of those are in each constituency in England.
To ask the Secretary of State for Work and Pensions, how many recipients of Personal Independence Payment are aged (a) 16, (b) 17 and (c) 18; how many of those are in full time education; and how many of those are in each constituency in England.
The information requested on the number of Personal Independence Payment (PIP) recipients aged 16, 17 and 18 in full-time education is not held centrally and to provide it would incur disproportionate cost.
Information on Personal Independence Payment (PIP) recipients by age and parliamentary constituency in England is available via Stats-Xplore (https://stat-xplore.dwp.gov.uk/webapi/jsf/login.xhtml). Guidance on how to use PIP data on Stat-Xplore is also available here: Personal Independence Payment data on Stat-Xplore: user guide - GOV.UK. An account is not required to use Stat-Xplore, the ‘Guest Login’ feature gives instant access to the main functions.
The relevant information can be found in the ‘PIP Cases with Entitlement from 2019’ dataset.
To filter for parliamentary constituencies in England, under the ‘Westminster Parliamentary Constituency 2024’ category, select ‘DWP policy ownership’. Click on the arrow beside ‘England’ and select ‘Westminster Parliamentary Constituency 2024’ to include all English constituencies.
Next, to filter by specific ages, under ‘Age (bands and single year)’, expand the ‘16-19’ category and select the ages 16, 17 and 18 as required.
To ask the Secretary of State for Work and Pensions, when the next meeting of the Cleaning Industry Liaison Forum will take place.
To ask the Secretary of State for Work and Pensions, when the next meeting of the Cleaning Industry Liaison Forum will take place.
The Health and Safety Executive (HSE) is currently undergoing a transition to improve how it works and delivers outcomes. As part of this, it is temporarily reducing the number of its external meetings, whilst continuing to deliver on its priorities. The date of the next meeting of the Cleaning Industry Liaison has not yet been set.
To ask the Secretary of State for Work and Pensions what annual savings will result from the withdrawal from 12 May 2008 of access to the week day evening out-of-hours service operated by Jobcentre Plus for his Department's customers in Dorset and Somerset.
To ask the Secretary of State for Work and Pensions what annual savings will result from the withdrawal from 12 May 2008 of access to the week day evening out-of-hours service operated by Jobcentre Plus for his Department's customers in Dorset and Somerset.
To ask the Secretary of State for Work and Pensions how many people used the out-of-hours service that Jobcentre Plus operates on behalf of his Department during week-day evenings in the last six months for which figures are available.
To ask the Secretary of State for Work and Pensions how many people used the out-of-hours service that Jobcentre Plus operates on behalf of his Department during week-day evenings in the last six months for which figures are available.
To ask the Secretary of State for Work and Pensions how many customers in Dorset and Somerset used the out-of-hours service that Jobcentre Plus operates on behalf of his Department in each of the last six months for which figures are available.
To ask the Secretary of State for Work and Pensions how many customers in Dorset and Somerset used the out-of-hours service that Jobcentre Plus operates on behalf of his Department in each of the last six months for which figures are available.
| Referrals | Visits | Percentage of calls resulting in visit | |
| October 2007 | 26 | 13 | 50 |
| November 2007 | 20 | 12 | 60 |
| December 2007 | 62 | 20 | 32 |
| January 2008 | 29 | 10 | 34 |
| February 2008 | 33 | 14 | 42 |
| March 2008 | 33 | 19 | 58 |
| Total | 203 | 88 | 43 |
| Source: | |||
| Collected locally by South West Out of Hours Service and this format may not be compatible with information collected by other Out of Hours offices. |
To ask the Secretary of State for Work and Pensions if he will provide hon. Members with the telephone number for the out-of-hours service operated by Jobcentre Plus on behalf of his Department.
To ask the Secretary of State for Work and Pensions if he will provide hon. Members with the telephone number for the out-of-hours service operated by Jobcentre Plus on behalf of his Department.
To ask the Secretary of State for Work and Pensions what arrangements are in place for the replacement of the new deal for disabled people in Dorset after 29 April.
To ask the Secretary of State for Work and Pensions what arrangements are in place for the replacement of the new deal for disabled people in Dorset after 29 April.
To ask the Secretary of State for Work and Pensions when the successful contractor for the Pathways scheme in Dorset will be announced; and when the contract will commence.
To ask the Secretary of State for Work and Pensions when the successful contractor for the Pathways scheme in Dorset will be announced; and when the contract will commence.
To ask the Secretary of State for Trade and Industry, if she will make it her policy under the United Kingdom national allocation plan to exempt nuclear generation from the EU emissions trading scheme. (Failed OPQ)
To ask the Secretary of State for Trade and Industry, if she will make it her policy under the United Kingdom national allocation plan to exempt nuclear generation from the EU emissions trading scheme. (Failed OPQ)
To ask the Secretary of State for Trade and Industry, if she will set out the circumstances in which her Department authorises Post Office counter clerks to (a) reject and (b) confiscate Post Office account cards; and on how many occasions this has happened. - (Holding answer 26 January 2004).
To ask the Secretary of State for Trade and Industry, if she will set out the circumstances in which her Department authorises Post Office counter clerks to (a) reject and (b) confiscate Post Office account cards; and on how many occasions this has happened. - (Holding answer 26 January 2004).
To ask the Secretary of State for Trade and Industry, if she will initiate an inquiry into the reasons underlying the number of pensioners receiving their state pension by means of direct payment into a Post Office card account on 6th September.
To ask the Secretary of State for Trade and Industry, if she will initiate an inquiry into the reasons underlying the number of pensioners receiving their state pension by means of direct payment into a Post Office card account on 6th September.
To ask the Secretary of State for Trade and Industry, what action she is taking to increase the take-up of Post Office card accounts by pensioners.
To ask the Secretary of State for Trade and Industry, what action she is taking to increase the take-up of Post Office card accounts by pensioners.
To ask the Secretary of State for Trade and Industry, when she will reply to the letter of 31st July from the honourable member for Christchurch about restrictive and anti-competitive practices resulting from the Energy Efficiency Commitment programme.
To ask the Secretary of State for Trade and Industry, when she will reply to the letter of 31st July from the honourable member for Christchurch about restrictive and anti-competitive practices resulting from the Energy Efficiency Commitment programme.
To ask the Secretary of State for Trade and Industry, how many proposed post office closures under the Urban Reinvention programme which were objected to by Postwatch did not take place. - Inc figures. (Holding answer 21 May 2003).
To ask the Secretary of State for Trade and Industry, how many proposed post office closures under the Urban Reinvention programme which were objected to by Postwatch did not take place. - Inc figures. (Holding answer 21 May 2003).
To ask the Secretary of State for Trade and Industry, how many post offices have closed under the Urban Reinvention programme; and how many such closures were opposed by Postwatch. - Inc figures. (Holding answer 211 May 2003).
To ask the Secretary of State for Trade and Industry, how many post offices have closed under the Urban Reinvention programme; and how many such closures were opposed by Postwatch. - Inc figures. (Holding answer 211 May 2003).
Adjournment debate on Postwatch.
Adjournment debate on Postwatch.
To ask the Secretary of State for Trade and Industry, if she will require the Post Office to comply with the request of Postwatch to publish the full plans for the future of post office outlets in Christchurch and Plymouth. - (Holding answer 25 March 2003).
To ask the Secretary of State for Trade and Industry, if she will require the Post Office to comply with the request of Postwatch to publish the full plans for the future of post office outlets in Christchurch and Plymouth. - (Holding answer 25 March 2003).