1-20 of 26 results for subject:Jobcentres
Librarians' tools
- Search time
- 0.225 seconds
- Solr query time
- 0.01 seconds
- Search query
- subject:Jobcentres
- We searched for
- subject_t:Jobcentres OR subject_t:"Job centres" OR subject_ses:91751
Primary member
X
Alexander, Danny
Type
House
Session
Year
Department
Member
Primary member
More
Alexander, Danny (26)
Answering member
Legislative stage
Legislation
Subject
More
Publisher
To ask the Secretary of State for Work and Pensions how many calls were received by each Jobcentre Plus call centre in each of the last 24 months; and what the (a) average waiting time for calls to be dealt with and (b) number of dropped calls was in each...
To ask the Secretary of State for Work and Pensions how many calls were received by each Jobcentre Plus call centre in each of the last 24 months; and what the (a) average waiting time for calls to be dealt with and (b) number of dropped calls was in each...
Asked by
Danny Alexander
(Liberal Democrat)
Answered by
Tony McNulty
(Labour)
Answering body
Jobcentre Plus
Type
Written questions
Status
Answered
Tabled on
21 January 2009
For answer on
26 January 2009
Answered on
5 March 2009
[holding answer 26 January 2009]: The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked the acting chief executive to provide the hon. Member with the information requested.Letter from Mel Groves:"The Secretary of State has asked me to reply to your question asking how many calls were received by each Jobcentre Plus call centre in each of the last 24 months; and what the (a) average waiting time was for such calls to be dealt with in each month; ""and (b) how many dropped calls there were in each month. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.""Information about the average waiting time for calls to be dealt with is not available at individual Call Centre level. Information about how many calls were answered or abandoned is only available at site level until July 2008 when our network became virtual. This means the network of 33 sites operates as a single network so the number of calls answered is only available at national level. I have placed the available information in the Library."
Subjects
Jobcentres; Jobcentre Plus; Telephone services
Date
5 March 2009
Reference
488 c1794-5W; 251407
House
House of Commons
(3) what the cost of running the Nairn Jobcentre Plus office was in each of the last five years before it was closed.
(3) what the cost of running the Nairn Jobcentre Plus office was in each of the last five years before it was closed.
Asked by
Danny Alexander
(Liberal Democrat)
Answered by
Tony McNulty
(Labour)
Answering body
Jobcentre Plus
Type
Written questions
Status
Answered
Tabled on
21 January 2009
For answer on
26 January 2009
Answered on
23 February 2009
The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.Letter from Mel Groves:"The Secretary of State has asked me to reply to your questions asking; what the administrative cost of the Jobcentre Plus closure programme was in each of the last five years; what savings were achieved by the Jobcentre Plus closure programme in each of the last five years; and what the cost of running the Nairn Jobcentre Plus office was in each of the last five years before it was closed. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.""The costs of running the Nairn Jobcentre in 2004/5, the last full year of operation, were approximately £200,000. Costs for earlier years are unavailable. The available information on administrative costs and savings from office closures is in the following tables."
| Disposal costs from office closures | |
|---|---|
| £ million | |
| 2003-04 | 0 |
| 2004-05 | 1 |
| 2005-06 | 17 |
| 2006-07 | 24 |
| 2007-08 | 21 |
| Total | 63 |
| Note: | |
| All figures rounded to the nearest million. | |
| Source: | |
| NAO report February 2008, Jobcentre Plus reports. |
| Savings arising from office closures including any savings arising from new investment to existing estate for modernisation | |
|---|---|
| £ million | |
| 2004-05 | 23 |
| 2005-06 | 34 |
| 2006-07 | 51 |
| 2007-08 | 40 |
| Total | 148 |
| Note: | |
| All figures rounded to the nearest million. | |
| Source: | |
| Jobcentre Plus reports for the DWP Office of Government Commerce (OGC) Return. |
Subjects
Closures; Jobcentres; Jobcentre Plus
Date
23 February 2009
Reference
488 c74-5W; 251471
House
House of Commons
(2) what savings were achieved by the Jobcentre Plus closure programme in each of the last five years;
(2) what savings were achieved by the Jobcentre Plus closure programme in each of the last five years;
Asked by
Danny Alexander
(Liberal Democrat)
Answered by
Tony McNulty
(Labour)
Answering body
Jobcentre Plus
Type
Written questions
Status
Answered
Tabled on
21 January 2009
For answer on
26 January 2009
Answered on
23 February 2009
The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.Letter from Mel Groves:"The Secretary of State has asked me to reply to your questions asking; what the administrative cost of the Jobcentre Plus closure programme was in each of the last five years; what savings were achieved by the Jobcentre Plus closure programme in each of the last five years; and what the cost of running the Nairn Jobcentre Plus office was in each of the last five years before it was closed. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.""The costs of running the Nairn Jobcentre in 2004/5, the last full year of operation, were approximately £200,000. Costs for earlier years are unavailable. The available information on administrative costs and savings from office closures is in the following tables."
| Disposal costs from office closures | |
|---|---|
| £ million | |
| 2003-04 | 0 |
| 2004-05 | 1 |
| 2005-06 | 17 |
| 2006-07 | 24 |
| 2007-08 | 21 |
| Total | 63 |
| Note: | |
| All figures rounded to the nearest million. | |
| Source: | |
| NAO report February 2008, Jobcentre Plus reports. |
| Savings arising from office closures including any savings arising from new investment to existing estate for modernisation | |
|---|---|
| £ million | |
| 2004-05 | 23 |
| 2005-06 | 34 |
| 2006-07 | 51 |
| 2007-08 | 40 |
| Total | 148 |
| Note: | |
| All figures rounded to the nearest million. | |
| Source: | |
| Jobcentre Plus reports for the DWP Office of Government Commerce (OGC) Return. |
Subjects
Closures; Jobcentres; Jobcentre Plus
Date
23 February 2009
Reference
488 c74-5W; 251469
House
House of Commons
To ask the Secretary of State for Work and Pensions (1) what the administrative cost of the Jobcentre Plus closure programme was in each of the last five years;
To ask the Secretary of State for Work and Pensions (1) what the administrative cost of the Jobcentre Plus closure programme was in each of the last five years;
Asked by
Danny Alexander
(Liberal Democrat)
Answered by
Tony McNulty
(Labour)
Answering body
Jobcentre Plus
Type
Written questions
Status
Answered
Tabled on
21 January 2009
For answer on
26 January 2009
Answered on
23 February 2009
The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.Letter from Mel Groves:"The Secretary of State has asked me to reply to your questions asking; what the administrative cost of the Jobcentre Plus closure programme was in each of the last five years; what savings were achieved by the Jobcentre Plus closure programme in each of the last five years; and what the cost of running the Nairn Jobcentre Plus office was in each of the last five years before it was closed. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.""The costs of running the Nairn Jobcentre in 2004/5, the last full year of operation, were approximately £200,000. Costs for earlier years are unavailable. The available information on administrative costs and savings from office closures is in the following tables."
| Disposal costs from office closures | |
|---|---|
| £ million | |
| 2003-04 | 0 |
| 2004-05 | 1 |
| 2005-06 | 17 |
| 2006-07 | 24 |
| 2007-08 | 21 |
| Total | 63 |
| Note: | |
| All figures rounded to the nearest million. | |
| Source: | |
| NAO report February 2008, Jobcentre Plus reports. |
| Savings arising from office closures including any savings arising from new investment to existing estate for modernisation | |
|---|---|
| £ million | |
| 2004-05 | 23 |
| 2005-06 | 34 |
| 2006-07 | 51 |
| 2007-08 | 40 |
| Total | 148 |
| Note: | |
| All figures rounded to the nearest million. | |
| Source: | |
| Jobcentre Plus reports for the DWP Office of Government Commerce (OGC) Return. |
Subjects
Closures; Jobcentres; Jobcentre Plus
Date
23 February 2009
Reference
488 c74-5W; 251468
House
House of Commons
Westminster Hall adjournment debate on jobcentre services in the Highlands.
Westminster Hall adjournment debate on jobcentre services in the Highlands.
Lead member
Danny Alexander
Answering member
Baroness Ussher
Department
Department for Work and Pensions
Type
Adjournment debates
Subjects
Jobcentres; Jobcentre Plus; Highlands of Scotland; Poverty; Staff; Redundancy; Social security benefits; Telephone services; Unemployment
Date
10 February 2009
Reference
487 c394-401WH
Chamber / Committee
Westminster Hall
House
House of Commons
To ask the Secretary of State for Work and Pensions how many people worked at Nairn Jobcentre Plus in each of the 60 months before it was closed.
To ask the Secretary of State for Work and Pensions how many people worked at Nairn Jobcentre Plus in each of the 60 months before it was closed.
Asked by
Danny Alexander
(Liberal Democrat)
Answered by
Tony McNulty
(Labour)
Answering body
Department for Work and Pensions
Type
Written questions
Status
Answered
Tabled on
21 January 2009
For answer on
26 January 2009
Answered on
4 February 2009
The information is not available
Subjects
Staff; Jobcentres; Highlands of Scotland
Date
4 February 2009
Reference
487 c1265-6W;487 c1265W; 251473
House
House of Commons
To ask the Secretary of State for Work and Pensions how many Jobcentre Plus offices have closed in each of the last five years.
To ask the Secretary of State for Work and Pensions how many Jobcentre Plus offices have closed in each of the last five years.
Asked by
Danny Alexander
(Liberal Democrat)
Answered by
Tony McNulty
(Labour)
Answering body
Department for Work and Pensions
Type
Written questions
Status
Answered
Tabled on
21 January 2009
For answer on
26 January 2009
Answered on
2 February 2009
The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.Letter from Mel Groves:"The Secretary of State has asked me to reply to your question asking how many Jobcentre Plus offices have closed in each of the last five years. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.""The following table provides the information you have requested:"
"We have modernised our Jobcentre network to improve customer service, rationalising our estate to provide excellent high street coverage and a single, integrated customer facing office, at the same time reducing cost to the tax payer. We remain the largest office network in Government with 744 modern Jobcentres which are supported by 31 contact centres and 79 main benefit processing centres.""Increasingly, our services (in common with most large, modern organisations) are now also delivered through the telephone and internet. New claims to benefit are predominantly taken by telephone with some taken on-line. This has brought our customer facing services together in a more coherent and integrated network.""In December, I asked the customer service directors in our regions to review their service delivery plans for every Jobcentre Plus District in the light of the current economic conditions and welfare reform changes planned for the next two to three years. As an immediate measure, I decided to suspend proposed further Jobcentre closures while the current economic uncertainties exist, which will allow us to increase our capacity to deliver services to those in need of help."
| Year | Jobcentre Plus offices open to the public and subsequently closed |
| 2004 | 95 |
| 2005 | 99 |
| 2006 | 157 |
| 2007 | 49 |
| 2008 | 54 |
| Source: | |
| Jobcentre Plus |
Subjects
Closures; Jobcentres; Jobcentre Plus
Date
2 February 2009
Reference
487 c854W; 251467
House
House of Commons
To ask the Secretary of State for Work and Pensions how many people (a) used the services of and (b) found work through the Nairn Jobcentre Plus office in each of the five years before it was closed.
To ask the Secretary of State for Work and Pensions how many people (a) used the services of and (b) found work through the Nairn Jobcentre Plus office in each of the five years before it was closed.
Asked by
Danny Alexander
(Liberal Democrat)
Answered by
Tony McNulty
(Labour)
Answering body
Department for Work and Pensions
Type
Written questions
Status
Answered
Tabled on
21 January 2009
For answer on
26 January 2009
Answered on
29 January 2009
The information is not available.
Subjects
Jobcentres; Highlands of Scotland
Date
29 January 2009
Reference
487 c695W; 251472
House
House of Commons
To ask the Secretary of State for Work and Pensions how many calls were received by Jobcentre Plus call centres in each of the last 24 months; what the average waiting time was for such calls to be dealt with in each month; and how many dropped calls there were...
To ask the Secretary of State for Work and Pensions how many calls were received by Jobcentre Plus call centres in each of the last 24 months; what the average waiting time was for such calls to be dealt with in each month; and how many dropped calls there were...
Asked by
Danny Alexander
(Liberal Democrat)
Answered by
Tony McNulty
(Labour)
Answering body
Jobcentre Plus
Type
Written questions
Status
Answered
Tabled on
14 January 2009
For answer on
19 January 2009
Answered on
27 January 2009
[holding answer 19 January 2009]: The administration of Jobcentre Plus is a matter for the Acting Chief Executive of Jobcentre Plus, Mel Groves. I have asked the Acting Chief Executive to provide the hon. Member with the information requested.Letter from Mel Groves, dated 27 January 2009:"The Secretary of State has asked me to reply to your question asking how many calls were received by Jobcentre Plus call centres in each of the last 24 months; what the average waiting time was for such calls to be dealt with in each month; and how many dropped calls there were in each month. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.""Jobcentre Plus currently has 31 contact centres offering telephony services to our customers.""The attached table provides information on:""the number of calls offered and answered by Jobcentre Plus contact centres for the past 24 months.""the number of 'abandoned' calls each month for the past 24 months. This is the number of callers who hang up (terminate the call) whilst waiting in the queue for their call to be answered.""average speed of answer times. This is the average length of time it takes for a call to be answered.""Jobcentre Plus contact centres have only been able to collate information on speed of answer times centrally since July 2008, following the introduction of a new telephony platform which enabled this information to be recorded."
| January 2007 | February 2007 | March 2007 | |
| Calls offered (Number) | 1,627,416 | 1,527,087 | 1,710,681 |
| Calls answered (Number) | 1,553,087 | 1,454,007 | 1,647,370 |
| Percentage of calls answered | 95.4 | 95.2 | 96.3 |
| Calls abandoned (Number) | 74,329 | 73,080 | 63,311 |
| April 2007 | May 2007 | June 2007 | July 2007 | August 2007 | September 2007 | |
| Calls offered (Number) | 1,267,502 | 1,490,654 | 1,381,732 | 1,486,522 | 1,770,187 | 1,460,400 |
| Calls answered (Number) | 1,191,101 | 1,429,822 | 1,300,032 | 1,350,761 | 1,622,580 | 1,362,994 |
| Percentage of calls answered | 94 | 95.9 | 94.1 | 90.9 | 91.7 | 93.3 |
| Calls abandoned (Number) | 76,401 | 60,832 | 81,700 | 135,761 | 147,607 | 97,406 |
| October 2007 | November 2007 | December 2007 | January 2008 | February 2008 | March 2008 | |
| Calls offered (Number) | 1,348,901 | 1,618,436 | 851,229 | 1,987,101 | 1,441,739 | 1,340,837 |
| Calls answered (Number) | 1,285,827 | 1,516,795 | 797,772 | 1,862,192 | 1,374,644 I | 1,118,666 |
| Percentage of calls answered | 95.3 | 93.7 | 93.7 | 93.7 | 95.3 | 83.4 |
| Calls abandoned (Number) | 63,074 | 101,641 | 53,457 | 124,909 | 67,095 | 222,171 |
| April 2008 | May 2008 | June 2008 | July 2008 | August 2008 | September 2008 | |
| Calls offered (Number) | 1,373,527 | 1,599,042 | 1,558,995 | 1,881,447 | 1,392,754 | 1,514,106 |
| Calls answered (Number) | 1,258,862 | 1,482,936 | 1,195,905 | 1,622,186 | 1,304,201 | 1,360,135 |
| Percentage of calls answered | 91.7 | 92.7 | 76.7 | 86.2 | 93.6 | 89.8 |
| Calls abandoned | 114,665 | 116,106 | 363,090 | 259,261 | 88,553 | 153,971 |
| Average speed of answer | n/a | n/a | n/a | 1 min 30s | 1 min 17s | 1 min 45s |
| October 2008 | November 2008 | December 2008 | |
| Calls offered (Number) | 1,933,282 | 1,732,608 | 940,345 |
| Calls answered (Number) | 1,729,942 | 1,404,695 | 845,350 |
| Percentage of calls answered | 89.5% | 81.1% | 89.9% |
| Calls abandoned (Number) | 203,340 | 327,913 | 94,995 |
| Average speed of answer | 1 min 40s | 2 min 52s | 1 min 58s |
Subjects
Jobcentres; Jobcentre Plus; Telephone services
Date
27 January 2009
Reference
487 c442-4W; 249279
House
House of Commons
To ask the Secretary of State for Work and Pensions how many calls were received by Jobcentre Plus call centres in each of the last 24 months; what the average waiting time was for such calls to be dealt with in each month; and how many dropped calls there were...
To ask the Secretary of State for Work and Pensions how many calls were received by Jobcentre Plus call centres in each of the last 24 months; what the average waiting time was for such calls to be dealt with in each month; and how many dropped calls there were...
Asked by
Danny Alexander
(Liberal Democrat)
Answered by
Tony McNulty
(Labour)
Answering body
Jobcentre Plus
Type
Written questions
Status
Answered
Tabled on
10 November 2008
For answer on
12 November 2008
Answered on
24 November 2008
The administration of Jobcentre Plus is a matter for the Acting Chief Executive of Jobcentre Plus, Mel Groves. I have asked the Acting Chief Executive to provide the hon. Member with the information requested.Letter from Mel Groves:"The Secretary of State has asked me to reply to your question asking how many calls were received by Jobcentre Plus call centres in each of the last 24 months; what the average waiting time was for such calls to be dealt with in each month; and how many dropped calls there were in each month. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.""Jobcentre Plus currently has 31 contact centres offering telephony services to our customers.""The following table provides information on:""the number of calls offered and answered by Jobcentre Plus contact centres for the past 24 months.""the number of 'abandoned' calls each month for the past 24 months. This is the number of callers who hang up (terminate the call) whilst waiting in the queue for their call to be answered.""average speed of answer times. This is the average length of time it takes for a call to be answered."
"Jobcentre Plus contact centres have only been able to collate information on speed of answer times centrally since July 2008, following the introduction of a new telephony platform which enabled this information to be recorded.""I hope this information is helpful."
| 2006 | 2007 | |||||
| October | November | December | January | February | March | |
| Calls offered | 1,486,560 | 1,698,307 | 837,978 | 1,627,416 | 1,527,087 | 1,710,681 |
| Calls answered | 1,416,797 | 1,637,997 | 815,543 | 1,553,087 | 1,454,007 | 1,647,370 |
| Percentage of calls answered | 95.3 | 96.4 | 97.3 | 95.4 | 95.2 | 96.3 |
| Calls abandoned | 69,763 | 60,310 | 22,435 | 74,329 | 73,080 | 63,311 |
| 2007 | ||||||
| April | May | June | July | August | September | |
| Calls offered | 1,267,502 | 1,490,654 | 1,381,732 | 1,486,522 | 1,770,187 | 1,460,400 |
| Calls answered | 1,191,101 | 1,429,822 | 1,300,032 | 1,350,761 | 1,622,580 | 1,362,994 |
| Percentage of calls answered | 94 | 95.9 | 94.1 | 90.9 | 91.7 | 93.3 |
| Calls abandoned | 76,401 | 60,832 | 81,700 | 135,761 | 147,607 | 97,406 |
| 2007 | 2008 | |||||
| October | November | December | January | February | March | |
| Calls offered | 1,348,901 | 1,618,436 | 851,229 | 1,987,101 | 1,441,739 | 1,340,837 |
| Calls answered | 1,285,827 | 1,516,795 | 797,772 | 1,862,192 | 1,374,644 | 1,118,666 |
| Percentage of calls answered | 95.3 | 93.7 | 93.7 | 93.7 | 95.3 | 83.4 |
| Calls abandoned | 63,074 | 101,641 | 53,457 | 124,909 | 67,095 | 222,171 |
| 2008 | ||||||
| April | May | June | July | August | September | |
| Calls offered | 1,373,527 | 1,599,042 | 1,558,995 | 1,881,447 | 1,392,754 | 1,514,106 |
| Calls answered | 1,258,862 | 1,482,936 | 1,195,905 | 1,622,186 | 1,304,201 | 1,360,135 |
| Percentage of calls answered | 91.7 | 92.7 | 76.7 | 86.2 | 93.6 | 89.8 |
| Calls abandoned | 114,665 | 116,106 | 363,090 | 259,261 | 88,553 | 153,971 |
| Average speed of answer | n/a | n/a | n/a | 1 minute 30 seconds | 1 minute 17 seconds | 1 minute 45 seconds |
Subjects
Jobcentres; Jobcentre Plus; Telephone services
Date
24 November 2008
Reference
483 c994-6W; 235356
House
House of Commons
To ask the Secretary of State for Work and Pensions how many Jobcentre Plus offices are accessible by appointment only.
To ask the Secretary of State for Work and Pensions how many Jobcentre Plus offices are accessible by appointment only.
Asked by
Danny Alexander
(Liberal Democrat)
Answered by
Stephen Timms
(Labour)
Answering body
Jobcentre Plus
Type
Written questions
Status
Answered
Tabled on
17 March 2008
For answer on
19 March 2008
Answered on
21 April 2008
The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.Letter from Lesley Strathie, dated 21 April 2008:"The Secretary of State has asked me to reply to your question asking how many Jobcentre Plus offices are accessible by appointment only. This is something that falls within the responsibilities delegated to me as chief executive of Jobcentre Plus.""All our Jobcentres are accessible to our customers without an appointment.""To avoid sometimes unnecessary waiting, appointments are booked for customers who have an inquiry or wish to see an Adviser. In many instances however, an Adviser or other member of staff will be free to see a customer immediately.""Customers are able to use our Jobpoints or public phones without an appointment."
Subjects
Jobcentres; Jobcentre Plus; Opening hours
Date
21 April 2008
Reference
474 c1841W; 195776
House
House of Commons
(2) how many calls were made using customer access telephones in Jobcentre Plus offices in each of the last 24 months for which figures are available.
(2) how many calls were made using customer access telephones in Jobcentre Plus offices in each of the last 24 months for which figures are available.
Asked by
Danny Alexander
(Liberal Democrat)
Answered by
Stephen Timms
(Labour)
Answering body
Jobcentre Plus
Type
Written questions
Status
Answered
Tabled on
17 March 2008
For answer on
19 March 2008
Answered on
21 April 2008
The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.Letter from Lesley Strathie, dated 21 April 2008:"The Secretary of State has asked me to reply to your questions asking how many customer access phones are available in Jobcentre Plus offices in the UK and how many offices do not have this facility; and how many calls were made using customer access phones in Jobcentre Plus offices in each of the last 24 months for which figures are available. This is something which falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.""We have 3,841 customer access 'warm phones' available in Jobcentre Plus. All Jobcentres have this warm phone facility.""Information on the number of calls made from warm phones is not available."
Subjects
Jobcentres; Jobcentre Plus; Telephone services; Telephones
Date
21 April 2008
Reference
474 c1842W; 195775
House
House of Commons
To ask the Secretary of State for Work and Pensions (1) how many customer access telephones are available in Jobcentre Plus offices in the UK; and how many offices do not have this facility;
To ask the Secretary of State for Work and Pensions (1) how many customer access telephones are available in Jobcentre Plus offices in the UK; and how many offices do not have this facility;
Asked by
Danny Alexander
(Liberal Democrat)
Answered by
Stephen Timms
(Labour)
Answering body
Jobcentre Plus
Type
Written questions
Status
Answered
Tabled on
17 March 2008
For answer on
19 March 2008
Answered on
21 April 2008
The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.Letter from Lesley Strathie, dated 21 April 2008:"The Secretary of State has asked me to reply to your questions asking how many customer access phones are available in Jobcentre Plus offices in the UK and how many offices do not have this facility; and how many calls were made using customer access phones in Jobcentre Plus offices in each of the last 24 months for which figures are available. This is something which falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.""We have 3,841 customer access 'warm phones' available in Jobcentre Plus. All Jobcentres have this warm phone facility.""Information on the number of calls made from warm phones is not available."
Subjects
Jobcentres; Jobcentre Plus; Telephone services; Telephones
Date
21 April 2008
Reference
474 c1842W; 195774
House
House of Commons
To ask the Secretary of State for Work and Pensions how many Jobcentre Plus offices employ security staff to guard the doors of the offices; and what guidance is offered to Jobcentre Plus offices regarding the employment of security staff.
To ask the Secretary of State for Work and Pensions how many Jobcentre Plus offices employ security staff to guard the doors of the offices; and what guidance is offered to Jobcentre Plus offices regarding the employment of security staff.
Asked by
Danny Alexander
(Liberal Democrat)
Answered by
Stephen Timms
(Labour)
Answering body
Department for Work and Pensions
Type
Written questions
Status
Answered
Tabled on
17 March 2008
For answer on
19 March 2008
Answered on
21 April 2008
Land Securities Trillium (LST) provides security personnel to Jobcentre Plus offices as part of their responsibilities under the terms of the Department's PRIME PFI contract.Security personnel (Security Guards and Customer Care Officers (CCO)) are employed at 688 Jobcentre Plus offices. The security service requirement is detailed in the PRIME contract, and the role and job description of the CCOs has been agreed with Jobcentre Plus and is available to staff at each Jobcentre Plus office.
Subjects
Jobcentres; Jobcentre Plus; Security guards
Date
21 April 2008
Reference
474 c1841-2W; 195770
House
House of Commons
To ask the Secretary of State for Work and Pensions how many telephone calls to Jobcentre Plus contact centres were (a) engaged and (b) lost (i) across the call centre network and (ii) to each call centre in each of the last 12 months.
To ask the Secretary of State for Work and Pensions how many telephone calls to Jobcentre Plus contact centres were (a) engaged and (b) lost (i) across the call centre network and (ii) to each call centre in each of the last 12 months.
Asked by
Danny Alexander
(Liberal Democrat)
Answered by
Jim Murphy
(Labour)
Answering body
Jobcentre Plus
Type
Written questions
Status
Answered
Tabled on
24 May 2007
For answer on
4 June 2007
Answered on
20 June 2007
[holding answer 4 June 2007]: The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.Letter from Mel Groves, dated 20 June 2007:"The Secretary of State has asked me to reply to your question asking how many telephone calls to Jobcentre Plus Contact Centres were engaged and lost across the call centre network and to each call centre in each of the last 12 months. This is something which falls within the responsibilities delegated to Lesley Strathie as Chief Executive of Jobcentre Plus. I am replying on her behalf as Acting Chief Executive.""When a customer calls a Jobcentre Plus Contact Centre, they are placed into a queue either until the call is answered or they choose to abandon the call. Customers do not get an engaged tone.""We collate data by the type of service the customer calls and each Contact Centre deals with one or a mixture of the following services:""First Contact: for customers making a new or repeat claim to benefit.""Jobseeker Direct: for jobseeker to enquire about and place applications for advertised vacancies.""Employer Direct: for employers to post vacancies using our facilities.""National Benefit Fraud Hotline: for anyone to report alleged benefit theft.""NINO: for anyone wishing to apply for a National Insurance Number.""The national statistics across these service lines for the 12 months ending April 2007 are set out in the attached tables. Copies of which have been placed in the House of Commons library.""These figures are against 2006/07 targets of 90% of calls answered for First Contact and Jobseeker Direct. The target for calls answered for Employer Direct, National Benefit Fraud Hotline and NINO was 95%.""I Hope this is helpful."
Subjects
Jobcentres; Jobcentre Plus; Telephone services
Date
20 June 2007
Reference
140395; 461 c1867W;461 c1867-8W
House
House of Commons
To ask the Secretary of State for Work and Pensions which Jobcentre Plus offices have had their hours of opening to the public reduced in (a) the last (i) six months and (ii) 12 months and (b) the last two years.
To ask the Secretary of State for Work and Pensions which Jobcentre Plus offices have had their hours of opening to the public reduced in (a) the last (i) six months and (ii) 12 months and (b) the last two years.
Asked by
Danny Alexander
(Liberal Democrat)
Answered by
Jim Murphy
(Labour)
Answering body
Jobcentre Plus
Type
Written questions
Status
Answered
Tabled on
20 November 2006
For answer on
23 November 2006
Answered on
14 March 2007
[holding answer 23 November 2007]: The administration of Jobcentre Plus is a matter for the Chief Executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.Letter from Lesley Strathie, dated 14 March 2007:"The Secretary of State has asked me to reply to your question about how many Jobcentre Plus offices have had their hours of opening to the public reduced in the last (a) (i) six months and (ii) 12 months, and (b) the last two years. This is something, which falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.""A total of 96 Jobcentre Plus sites have had a reduction in opening hours in the two years to February 2007. This information is gathered at a Jobcentre Plus district level, and is set out in the attached table, a copy of which has been placed in the Library.""I hope this is helpful."
| ANNEX A: Jobcentre Plus—Offices operating reduced opening hours | ||
|---|---|---|
| 6 months | 12 months | 24 months |
| Alton | Abingdon | Aldershot |
| Beccles | Aylesbury | Andover |
| Belper | Banbury | Ashford |
| Bermondsey | Blandford | Axminster |
| Harwich | Bletchley | Basingstoke |
| Highfields | Bracknell | Bishops Stortford |
| Lutterworth | Brixham | Bridport |
| Mildenhall | Chesham | Brynmawr |
| Penarth | Didcot High | Burnham on Sea Cefn |
| Petersfield | Downham | Mawr |
| Stowmarket | Market | Chard |
| — | Felixstowe | Colchester |
| — | Helston | Conwy |
| — | Hunstanton | Cosham |
| — | Hyson Green | Deal and Whitstable |
| — | Lampeter | Denbigh |
| — | Leiston | Dorchester Eastleigh |
| — | Llandeilo | Exmouth |
| — | Llandyssul | Fareham |
| — | Maidenhead | Farnborough |
| — | Milton | Gosport |
| — | Keynes | Harehills Ryedale |
| — | Netherfield | Havant |
| — | Newbury | Hayle |
| — | Oxford | Hucknall |
| — | Reading | Ilfracombe |
| — | Shaftesbury | Ledbury |
| — | Slough | Llangollen |
| — | Witney | Llanrwst |
| — | Woodbridge | Looe |
| — | Wycombe | Newbridge |
| — | — | Newport |
| — | — | North Ryde Petersfield |
| — | — | Pontlottyn Portsmouth |
| — | — | Central |
| — | — | Portsmouth |
| — | — | Prestatyn |
| — | — | Richmond (Yorkshire) |
| — | — | Risca |
| — | — | St. Ives |
| — | — | Saltash |
| — | — | Shanklin |
| — | — | Shaw |
| — | — | Southampton B |
| — | — | Southampton C |
| — | — | Swaffham |
| — | — | Tavistock Wadebridge |
| — | — | Wareham |
| — | — | Whitby |
| — | — | Wimborne |
| — | — | Winchester |
| — | — | Woolston |
| — | — | Ystrad Mynach |
| 11 | 29 | 57 |
| Note: | ||
| Hertford (East of England) was operating reduced hours 12 months ago, but is now operating full-time hours. |
Subjects
Jobcentres; Jobcentre Plus; Opening hours
Date
14 March 2007
Reference
102423; 458 c373-4W
House
House of Commons
To ask the Secretary of State for Work and Pensions if he will list the Jobcentre Plus offices which (a) had their hours of opening to the public reduced and (b) closed in each of the past four years, broken down by Parliamentary constituency.
To ask the Secretary of State for Work and Pensions if he will list the Jobcentre Plus offices which (a) had their hours of opening to the public reduced and (b) closed in each of the past four years, broken down by Parliamentary constituency.
Asked by
Danny Alexander
(Liberal Democrat)
Answered by
Jim Murphy
(Labour)
Answering body
Jobcentre Plus
Type
Written questions
Status
Answered
Tabled on
20 November 2006
For answer on
23 November 2006
Answered on
7 March 2007
[holding answer 23 November 2006]: The administration of Jobcentre Plus is a matter for the Chief Executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.Letter from Lesley Strathie, dated 7 March 2007:"The Secretary of State has asked me to reply to your question asking if he will list the Jobcentre Plus Offices which (a) had their hours of opening to the public reduced and (b) closed in each of the last four years, broken down by Parliamentary constituency. This is something that falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.""I enclose:""Annex A which provides a list of the offices that reduced their opening hours to the public in the last four years; and""Annex B which provides a list of the offices that have closed in the last four years.""It is not possible to break these lists down by Parliamentary constituency. This information is provided at a Jobcentre Plus Regional level and is set out in the attached tables, copies of which have been placed in the Library.""The list of closures should also be set against the 837 offices that we have rolled out to date under our restructuring programme, plus over 150 locations where we have installed flexible service delivery arrangements.""I would emphasise that the closure of any of our offices involves consultation with local stakeholders, including MPs, and putting in place suitable alternative arrangements for delivering services to our customers.""I hope this is helpful."
Subjects
Jobcentres; Jobcentre Plus; Opening hours
Date
7 March 2007
Reference
102425; 457 c2086W;457 c2072W
House
House of Commons
To ask the Secretary of State for Work and Pensions which Jobcentre Plus offices were closed in each of the last four years, indicating in each case whether prior to closure the office was open full-time or part-time.
To ask the Secretary of State for Work and Pensions which Jobcentre Plus offices were closed in each of the last four years, indicating in each case whether prior to closure the office was open full-time or part-time.
Asked by
Danny Alexander
(Liberal Democrat)
Answered by
Jim Murphy
(Labour)
Answering body
Department for Work and Pensions
Type
Written questions
Status
Answered
Tabled on
20 November 2006
For answer on
23 November 2006
Answered on
6 December 2006
The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.Letter from Leslie Strathie:"The Secretary of State has asked me to reply to your question asking which Jobcentre Plus Offices were closed in each of the last four years, and in each case whether prior to closure the office was open full-time or part-time. This is something, which falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.""I enclose a list of the offices that were closed and have indicated in each case whether the office was open full-time or part-time prior to closure. I have placed a copy in the House of Commons Library.""Firstly, as part of the rollout of the new Jobcentre Plus network we have rationalised our estate. We inherited around 1500 offices from the former Employment Service and Benefits Agency, several of which were unsuitable for the new processes, or were in the wrong place or in a poor state of repair. Often, the former agencies had offices situated at either end of the High Street and, in some instances, neither was suitable for conversion to Jobcentre Plus so we closed one or both of them. In each District we undertook detailed service delivery planning exercises in consultation with local stakeholders, identifying the sites which we would convert to the new standard and those, which needed to close. We also explained how, particularly in more rural locations, we would offer outreach services (““flexible service delivery””).""Secondly, as a result of our programme to centralise benefit processing we have identified sites which will no longer be viable once processing work has been taken away from them.""Thirdly, we have been looking very closely at the need for public-facing sites in a number of locations. The increased availability of new channels means that Jobcentre Plus customers can access services directly by telephone or Internet rather than needing to call into one of our offices. Reducing expenditure on our office network is part of our wider strategy for focusing resources more effectively on frontline advisory services to help our customers move into work.""The list of closures should also be set against the 837 offices that we have rolled out to date under our restructuring programme, plus over 150 locations where we have installed flexible service delivery arrangements.""I would emphasise that the closure of any of our offices involves consultation with local stakeholders, including MPs, and putting in place suitable alternative arrangements for delivering services to our customers.""I hope this is helpful."
Subjects
Closures; Jobcentres; Jobcentre Plus
Date
6 December 2006
Reference
102424; 454 c529-30W;454 c531-2W
House
House of Commons
To ask the Secretary of State for Work and Pensions what was (a) the staffing bill and (b) the overtime bill for Jobcentre Plus in each year of its operation to date.
To ask the Secretary of State for Work and Pensions what was (a) the staffing bill and (b) the overtime bill for Jobcentre Plus in each year of its operation to date.
Asked by
Danny Alexander
(Liberal Democrat)
Answered by
Jim Murphy
(Labour)
Answering body
Department for Work and Pensions
Type
Written questions
Status
Answered
Tabled on
18 July 2006
For answer on
20 July 2006
Answered on
2 October 2006
The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.Letter from Lesley Strathie:"The Secretary of State has asked me to reply to your question asking what was the (a) staffing bill and (b) the overtime bill for Jobcentre Plus in each year of its operation to date. This is something that falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.""The figures for total staff costs from 2002-03 to 2004-05 are taken from the published Jobcentre Plus Annual Report and Accounts, copies of which can be found in the House of Commons library.""The total staff costs recorded in the annual accounts and the overtime figures in the supporting records for the period 2002-2005 are shown below. The figures for 2005/06 are the unaudited staff and overtime costs from the draft Agency accounts."
"The total staff costs include the salaries of permanent and casual staff, temporary duties allowance, overtime, superannuation costs and payment for early release schemes. There was an increase in staff costs from 2004-05 to 2005-06 of £120 million despite a headcount reduction of over 3,500 whole time equivalents. The main reasons for this were the increase in employer's pension contributions of £65 million and £60 million to fund early retirements to reduce headcount."
| £000 | ||||
| 2002-03 | 2003-04 | 2004-05 | 2005-06 | |
| Staff costs | 1,712,111 | 1,669,766 | 1,757,687 | 1,878,128 |
| of which: | ||||
| Overtime costs | 24,373 | 22,853 | 18,577 | 23,583 |
Subjects
Jobcentres; Expenditure
Date
2 October 2006
Reference
87539; 449 c2590W
House
House of Commons
To ask the Secretary of State for Work and Pensions how many claimants live more than five miles from an integrated Jobcentre Plus customer-facing office.
To ask the Secretary of State for Work and Pensions how many claimants live more than five miles from an integrated Jobcentre Plus customer-facing office.
Asked by
Danny Alexander
(Liberal Democrat)
Answered by
Baroness Hodge of Barking
(Labour)
Answering body
Jobcentre Plus
Type
Written questions
Status
Answered
Tabled on
29 November 2005
For answer on
1 December 2005
Answered on
19 December 2005
The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. She will write to the hon. Member.Letter from Lesley Strathie, dated 19 December 2005:"The Secretary of State has asked me to reply to your question concerning how many claimants live more than 5 miles away from an integrated Jobcentre Plus customer facing office. This falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.""We do not hold information on the distance our customers have to travel to their nearest Jobcentre Plus office.""In planning the new network of Jobcentre Plus offices, local managers take into account many factors including population spread, availability and cost of public transport, and the distance between offices. We aim to locate our new offices where there are good transport links.""Inevitably as the office network changes, there will be some customers who will find they will have to travel further. Jobcentre Plus is actively working with local partners to ensure that these hard to reach communities have access to services. In many locations, particularly rural locations, we are often able to provide outreach facilities, ensuring access to job vacancies, advice and information through third party premises.""In practice this means that with our new network, very few of our customers would have to travel more than 5 miles to access Jobcentre Plus services, other than in the most remote rural areas. Customers are now using our offices differently. More of our face-to-face customer contact is on an appointment basis and information on job vacancies is readily available by telephone and Internet. This enables staff in our offices to focus on those customers in greatest need of support.""I hope this is helpful."
Subjects
Jobcentres; Location; Offices; Travel
Date
19 December 2005
Reference
34250; 440 c2455W
House
House of Commons