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To ask the Secretary of State for Work and Pensions what steps he is taking to ensure members of the public receive a better service from the Child Support Agency.
To ask the Secretary of State for Work and Pensions what steps he is taking to ensure members of the public receive a better service from the Child Support Agency.
Ongoing efforts to address inefficiencies have seen the performance of the 1993 and 2003 schemes run by the Child Support Agency (CSA) significantly improve in recent years. The number of children benefiting, maintenance outcomes and the amount of maintenance collected have all increased, while the number of complaints received has decreased. For example, four out of five parents who use the CSA are now paying some child maintenance for their children, where five years ago it was just two out of three.
The latest Child Support Agency Quarterly Summary of Statistics documents these changes:
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/259738/csa_qtr_summ_stats_sep13.pdf
To ask the Secretary of State for Work and Pensions if he will introduce legislative proposals to make allowances for human error in the administration of child maintenance payments.
[156727]
To ask the Secretary of State for Work and Pensions if he will introduce legislative proposals to make allowances for human error in the administration of child maintenance payments.
[156727]
There are already a wide range of ways for preventing, detecting, and providing redress in the event of errors in the administration of the statutory child maintenance system, including the Child Support Agency's internal accuracy checks and a process for dealing with complaints. Clients are also able to challenge the Child Support's Agency's decision making through the independent appeals system, and, in the event of more complex issues of maladministration, through the Independent Case Examiner, the Parliamentary and Health Service Ombudsman, and—ultimately—the courts. Where errors do take place and a client has lost out financially, redress is provided as set out in the Financial Redress for Maladministration Guide, a copy of which is available at:
http://www.dwp.gov.uk/docs/financial-redress-for-maladministration.pdf
The Government have already announced a £20 million investment in the development of support for separated families in the current spending review period. This will include provision of an online distributable web application to be launched later in the autumn, and up to £14 million for the new innovation fund, support for separated families.