1-13 of 13 results for subject:Self-assessment
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To ask the Chancellor of the Exchequer, how much his Department has spent on advertising campaigns carried out by or on behalf of HM Revenue and Customs to encourage timely submission of self assessment forms by people in each of the last 10 years.
To ask the Chancellor of the Exchequer, how much his Department has spent on advertising campaigns carried out by or on behalf of HM Revenue and Customs to encourage timely submission of self assessment forms by people in each of the last 10 years.
The amount HMRC spent on Self-Assessment advertising in the years 2014-21 is shown in the table below. HMRC does not hold records of spend before the 2014 -15 financial year.
2014 - 15 | £1,916,306 |
2015 – 16 | £1,369,871 |
2016 – 17 | £1,194,347 |
2017 – 18 | £1,147,806 |
2018 – 19 | £1,171,735 |
2019 – 20 | £724,395 |
2020 – 21 | £954,057 |
To ask the Chancellor of the Exchequer, in which types of media and platforms, advertising campaigns carried out by or on behalf of HM Revenue and Customs encouraging timely submission of self assessment forms by people have been placed in each of the last five years; and how much has...
To ask the Chancellor of the Exchequer, in which types of media and platforms, advertising campaigns carried out by or on behalf of HM Revenue and Customs encouraging timely submission of self assessment forms by people have been placed in each of the last five years; and how much has...
HMRC spent the following on Self-Assessment advertising by channel over the past five years. This is the most detailed channel breakdown available.
2016 – 17
Radio – £389,959
Out of Home (outdoor posters) – £409,505
Digital display - £58,055
Search engine advertising - £96,000
Social media - £20,000
Research - £139,000
Production - £81,828
Total - £1,194,347
2017 – 18
Radio - £234,931
Out of home - £289,794
Digital display - £149,661
Search engine advertising - £149,505
Research - £97,335
Production - £226,580
Total - £1,147,806
2018 – 19
Radio - £254,624
Out of home - £287,841
Digital display - £182,976
Search engine advertising - £99,909
Social media - £49,943
Research - £131,425
Production - £165,017
Total - £1,171,735
2019 – 20
Radio - £185,072
Digital display - £188,363
Search engine advertising - £89,152
Social media - £72,930
Research - £133,294
Production - £55,584
Total - £724,395
2020 – 21
Radio - £290,829
Digital display - £281,545
Search engine advertising - £90,661
Social media - £144,851
Research - £55,272
Production - £90,899
Total - £954,057
To ask the Chancellor of the Exchequer, what assessment he has made of the value for money achieved from advertising spend on HM Revenue and Customs' campaigns to ensure timely submission of self assessment forms from individual taxpayers.
To ask the Chancellor of the Exchequer, what assessment he has made of the value for money achieved from advertising spend on HM Revenue and Customs' campaigns to ensure timely submission of self assessment forms from individual taxpayers.
All Government campaigns are subject to rigorous planning and approvals processes, including peer review through the Government Communications Service. Advertising forms only a part of any campaign. They are bolstered with no and low-cost activity wherever possible.
HMRC fully evaluates its advertising campaigns to establish value for money for the UK taxpayer; this includes identifying the effectiveness of each channel as well as assessing the quality of the media bought. It also identifies learnings from each campaign that can be applied to future activity.
In the last three years, HMRC has done additional research into its major campaigns to identify a return on marketing investment. The figures for the Self-Assessment advertising campaign are below:
2020 – 21 | 14.1: 1 * |
2019 – 20 | 16.8: 1 |
2018 – 19 | 9.91:1 |
*for every £1 spent on advertising, HMRC saves £14.10 in administration costs
To ask the Chancellor of the Exchequer, how many calls made to the HMRC self-assessment helpline were (a) answered and (b) not answered within ten minutes in each of the last 36 months.
To ask the Chancellor of the Exchequer, how many calls made to the HMRC self-assessment helpline were (a) answered and (b) not answered within ten minutes in each of the last 36 months.
Information on HMRC performance can be found here:
https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates
https://www.gov.uk/government/collections/hmrc-monthly-performance-reports
To ask the Chancellor of the Exchequer, whether he has set targets for the length of time callers to HMRC's helpline for queries on self-assessment tax returns should wait before their call is answered.
To ask the Chancellor of the Exchequer, whether he has set targets for the length of time callers to HMRC's helpline for queries on self-assessment tax returns should wait before their call is answered.
HMRC does not have a target for the length of time callers should wait before their calls are answered. Instead, HMRC measures the percentage of callers who wish to speak to an advisor who are able to do so. They call this Advisor Attempts Handled.
Information on HMRC’s current performance is published here:
https://www.gov.uk/government/collections/hmrc-monthly-performance-reports
https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates
To ask the Chancellor of the Exchequer, how many calls made to the HMRC self-assessment helpline were (i) answered and (ii) not answered within five minutes in each of the last 36 months.
To ask the Chancellor of the Exchequer, how many calls made to the HMRC self-assessment helpline were (i) answered and (ii) not answered within five minutes in each of the last 36 months.
HMRC performance information can be found here:
https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates
https://www.gov.uk/government/collections/hmrc-monthly-performance-reports
To ask the Chancellor of the Exchequer, how many calls made to the HMRC self-assessment helpline were not answered at all, in each of the last 36 months.
To ask the Chancellor of the Exchequer, how many calls made to the HMRC self-assessment helpline were not answered at all, in each of the last 36 months.
Information on HMRC’s current performance is published here:
https://www.gov.uk/government/collections/hmrc-monthly-performance-reports
https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates
To ask the Chancellor of the Exchequer, how many self-assessment forms in respect of the tax year 2019-2020 have been submitted late as at 19 March 2021; and how that compares with the volume of late returns (a) in total, and (b) 19 March in each of the last ten...
To ask the Chancellor of the Exchequer, how many self-assessment forms in respect of the tax year 2019-2020 have been submitted late as at 19 March 2021; and how that compares with the volume of late returns (a) in total, and (b) 19 March in each of the last ten...
HMRC do not have complete figures readily available for the number of self-assessment forms submitted late.
Taxpayers who are sent a notice to file after 31 October will have a filing deadline after 31 January.
It would take additional processing to establish precisely which returns are late, and additional analysis to separate paper returns from some other types of Income Tax Self-Assessment contact in HMRC’s administrative data.
To ask the Chancellor of the Exchequer, how many calls to HMRC's telephone advice lines for people completing a self assessment form were abandoned by the caller before reaching an HMRC call handling agent on (a) 29 January 2019, (b) 30 January 2019, (c) 31 January 2019, (d) 29 January...
To ask the Chancellor of the Exchequer, how many calls to HMRC's telephone advice lines for people completing a self assessment form were abandoned by the caller before reaching an HMRC call handling agent on (a) 29 January 2019, (b) 30 January 2019, (c) 31 January 2019, (d) 29 January...
The information requested is provided in the table below.
Date | Answered within | Abandoned in Queue | |||
0 - 5 Mins | 5.01 - 10 Mins | 10.01 - 20 Mins | 20+ Mins | ||
|
|
|
|
|
|
30-Jan-19 | 23,354 | 10,109 | 10,400 | 1,681 | 4,656 |
29-Jan-19 | 19,290 | 9,615 | 9,986 | 1,119 | 4,041 |
31-Jan-19 | 27,841 | 13,178 | 6,309 | 738 | 4,241 |
29-Jan-20 | 27,407 | 7,504 | 1,986 | 1,119 | 2,714 |
30-Jan-20 | 25,365 | 3,164 | 8,497 | 1,873 | 4,363 |
31-Jan-20 | 13,395 | 10,252 | 11,302 | 3,923 | 7,305 |
29-Jan-21 | 8,619 | 3,440 | 5,799 | 8,671 | 5,904 |
30-Jan-21 | 1,032 | 1,941 | 2,637 | 4,568 | 2,154 |
31-Jan-21 | 724 | 665 | 820 | 3,591 | 1,608 |
To ask the Chancellor of the Exchequer, how many calls to HMRC's telephone advice lines for people completing a self assessment form were not answered by an HMRC call agent within five minutes on (a) 29 January 2019, (b) 30 January 2019, (c) 31 January 2019, (d) 29 January 2020,...
To ask the Chancellor of the Exchequer, how many calls to HMRC's telephone advice lines for people completing a self assessment form were not answered by an HMRC call agent within five minutes on (a) 29 January 2019, (b) 30 January 2019, (c) 31 January 2019, (d) 29 January 2020,...
The information requested is provided in the table below.
Date | Answered within | Abandoned in Queue | |||
0 - 5 Mins | 5.01 - 10 Mins | 10.01 - 20 Mins | 20+ Mins | ||
|
|
|
|
|
|
30-Jan-19 | 23,354 | 10,109 | 10,400 | 1,681 | 4,656 |
29-Jan-19 | 19,290 | 9,615 | 9,986 | 1,119 | 4,041 |
31-Jan-19 | 27,841 | 13,178 | 6,309 | 738 | 4,241 |
29-Jan-20 | 27,407 | 7,504 | 1,986 | 1,119 | 2,714 |
30-Jan-20 | 25,365 | 3,164 | 8,497 | 1,873 | 4,363 |
31-Jan-20 | 13,395 | 10,252 | 11,302 | 3,923 | 7,305 |
29-Jan-21 | 8,619 | 3,440 | 5,799 | 8,671 | 5,904 |
30-Jan-21 | 1,032 | 1,941 | 2,637 | 4,568 | 2,154 |
31-Jan-21 | 724 | 665 | 820 | 3,591 | 1,608 |
To ask the Chancellor of the Exchequer, how many calls to HMRC's telephone advice lines for people completing a self assessment form were not answered by an HMRC call agent within 10 minutes on (a) 29 January 2019, (b) 30 January 2019, (c) 31 January 2019, (d) 29 January 2020,...
To ask the Chancellor of the Exchequer, how many calls to HMRC's telephone advice lines for people completing a self assessment form were not answered by an HMRC call agent within 10 minutes on (a) 29 January 2019, (b) 30 January 2019, (c) 31 January 2019, (d) 29 January 2020,...
The information requested is provided in the table below.
Date | Answered within | Abandoned in Queue | |||
0 - 5 Mins | 5.01 - 10 Mins | 10.01 - 20 Mins | 20+ Mins | ||
|
|
|
|
|
|
30-Jan-19 | 23,354 | 10,109 | 10,400 | 1,681 | 4,656 |
29-Jan-19 | 19,290 | 9,615 | 9,986 | 1,119 | 4,041 |
31-Jan-19 | 27,841 | 13,178 | 6,309 | 738 | 4,241 |
29-Jan-20 | 27,407 | 7,504 | 1,986 | 1,119 | 2,714 |
30-Jan-20 | 25,365 | 3,164 | 8,497 | 1,873 | 4,363 |
31-Jan-20 | 13,395 | 10,252 | 11,302 | 3,923 | 7,305 |
29-Jan-21 | 8,619 | 3,440 | 5,799 | 8,671 | 5,904 |
30-Jan-21 | 1,032 | 1,941 | 2,637 | 4,568 | 2,154 |
31-Jan-21 | 724 | 665 | 820 | 3,591 | 1,608 |
To ask the Chancellor of the Exchequer, how many calls to HMRC's telephone advice lines for people completing a self assessment form were not answered by an HMRC call agent within 20 minutes on (a) 29 January 2019, (b) 30 January 2019, (c) 31 January 2019, (d) 29 January 2020,...
To ask the Chancellor of the Exchequer, how many calls to HMRC's telephone advice lines for people completing a self assessment form were not answered by an HMRC call agent within 20 minutes on (a) 29 January 2019, (b) 30 January 2019, (c) 31 January 2019, (d) 29 January 2020,...
The information requested is provided in the table below.
Date | Answered within | Abandoned in Queue | |||
0 - 5 Mins | 5.01 - 10 Mins | 10.01 - 20 Mins | 20+ Mins | ||
|
|
|
|
|
|
30-Jan-19 | 23,354 | 10,109 | 10,400 | 1,681 | 4,656 |
29-Jan-19 | 19,290 | 9,615 | 9,986 | 1,119 | 4,041 |
31-Jan-19 | 27,841 | 13,178 | 6,309 | 738 | 4,241 |
29-Jan-20 | 27,407 | 7,504 | 1,986 | 1,119 | 2,714 |
30-Jan-20 | 25,365 | 3,164 | 8,497 | 1,873 | 4,363 |
31-Jan-20 | 13,395 | 10,252 | 11,302 | 3,923 | 7,305 |
29-Jan-21 | 8,619 | 3,440 | 5,799 | 8,671 | 5,904 |
30-Jan-21 | 1,032 | 1,941 | 2,637 | 4,568 | 2,154 |
31-Jan-21 | 724 | 665 | 820 | 3,591 | 1,608 |
My hon. Friend will know the excellent work of the Union of Shop, Distributive and Allied Workers in raising the profile of issues affecting workers in the retail sector, who are sometimes at the sharp end when it comes to serving the public. They do a very important job. I...
My hon. Friend will know the excellent work of the Union of Shop, Distributive and Allied Workers in raising the profile of issues affecting workers in the retail sector, who are sometimes at the sharp end when it comes to serving the public. They do a very important job. I...