1-15 of 15 results for subject:Standards
Librarians' tools
- Search time
- 0.228 seconds
- Solr query time
- 0.005 seconds
- Search query
- subject:Standards
- We searched for
- subject_t:Standards OR subject_t:Benchmarking OR subject_t:"Performance indicators" OR subject_t:"Performance measurement" OR subject_t:"Performance standards" OR subject_t:"Performance targets" OR subject_ses:93107
Type
House
Session
Year
Department
Member
More
Healey, John (15)
Primary member
Answering member
Legislative stage
Legislation
Subject
More
Fraud (15)
Publisher
To ask Mr Chancellor of the Exchequer, what the cost was of specialist asset recovery teams in Customs and Excise used for the recovery of assets from directors involved in fraudulent companies in (a) 2001-02 and (b) 2002-03; how many staff were deployed in these teams in (i) 2001-02 and...
To ask Mr Chancellor of the Exchequer, what the cost was of specialist asset recovery teams in Customs and Excise used for the recovery of assets from directors involved in fraudulent companies in (a) 2001-02 and (b) 2002-03; how many staff were deployed in these teams in (i) 2001-02 and...
Asked by
Vincent Cable
(Liberal Democrat)
Answered by
John Healey
(Labour)
Answering body
Treasury
Type
Written questions
Status
Answered
Tabled on
18 November 2003
For answer on
20 November 2003
Answered on
20 November 2003
Dr. Cable: To ask the Chancellor of the Exchequer (1) what the cost was of specialist asset recovery teams in Customs and Excise
used for the recovery of assets from directors involved in fraudulent companies in (a) 2001-02 and (b) 2002-03; how many staff were
deployed in these teams in (i) 2001-02 and (ii) 2002-03; and what assets were realised by these teams in (A) 2001-02 and (B)
2002-03; [140183]
(2) how many staff were employed in Customs and Excise debt management units in (a) 2001-02 and (b) 2002-03; and how many new staff
were recruited in (i) 2001-02 and (ii) 2002-03; [140184]
(3) if he will set out the Customs and Excise National Standards time limits for handling recoverable debt cases; and what the
outturn against target was of debt management units in (a) 2001-02 and (b) 2002-03; [140185]
(4) how much debt was owed to Her Majesty's Customs and Excise on 31 March (a) in total and (b) broken down by type of debt; how
much debt was owed as a percentage of the total amount of taxes and duties collected by Her Majesty's Customs and Excise; and what
the change was in the number of unresolved debts between 31 March 2002 and 31 March 2003; [140269]
(5) what the value of new debt owed to Her Majesty's Customs and Excise notified to the debt management units in 2002-03 is; and how
much of that new debt was represented by VAT missing trader fraud; [140270]
(6) how much missing trader fraud debt owed to Her Majesty's Customs and Excise was outstanding at the end of 2002-03. [140271]
John Healey: 20 staff were employed in Customs' asset recovery teams in 2001-02 and 25 in 2002-03. They secured £23.5 million in
assets in 2001-02 and £17.8 million in 2002-03. It is not possible to identify the overall cost of operating these teams. 929 staff
were employed in debt management in Customs in 2001-02 and 892 in 2002-03. This includes staff involved in security, insolvency,
civil recovery and other debt management work outside the debt management units. There was turnover of staff within these figures,
with individuals moving into and out of the function, but it is not possible to identify the number of new staff recruited in those
years.
The National Standards for debt management did not include timescales for handling recoverable debt in either 2001-02 or 2002-03.
Current standards require a positive outcome on recoverable debt within three months for first time and occasional defaulters, or
six months for persistent defaulters recruited in those years.
Total debt owed to Customs at the end of the 2002-03 accounting period was £2,311 million. This was 1.5 per cent. of the total
amount of taxes and duties collected by Customs, and included £1,159 million suspended debt and £1,152 million recoverable debt. The
number of unresolved debts was not measured in 2001-02, but Customs had 344,983 cases on hand at the end of the 2002-03 accounting
period.
During 2002-03 £4,974 million in new debt was advised to debt management units. Of this £824 million resulted from MTIC fraud,
although some of this figure related to cases opened in previous years.
At the end of 2002-03 £546 million in missing trader fraud debt was still owed to Customs.
Subjects
Customs and Excise; Companies; Directors; Assets; Debts; Costs; Confiscation orders; Fraud; Finance; Recruitment; Proceeds of crime; Staff; Standards; Repayments; Tax collection; VAT; Tax evasion; Unpaid taxes
Date
20 November 2003
Reference
413 c1328-9W;413 c1324-5W; 140183;140184;140185;140269;140270;140271
House
House of Commons
To ask Mr Chancellor of the Exchequer, why there is no public service agreement target for Customs and Excise in respect of the illicit market share for oils in Northern Ireland; and if he will make a statement. - Inc figure and ref to "Measuring Indirect Tax Fraud". (Holding answer...
To ask Mr Chancellor of the Exchequer, why there is no public service agreement target for Customs and Excise in respect of the illicit market share for oils in Northern Ireland; and if he will make a statement. - Inc figure and ref to "Measuring Indirect Tax Fraud". (Holding answer...
Asked by
Christopher Chope
(Conservative)
Answered by
John Healey
(Labour)
Answering body
Treasury
Type
Written questions
Status
Answered
Tabled on
16 July 2002
For answer on
24 July 2002
Answered on
24 July 2002
Mr. Chope: To ask the Chancellor of the Exchequer why there is no public service agreement target for Customs and Excise in respect
of the illicit market share for oils in Northern Ireland; and if he will make a statement. [71607]
John Healey: [holding answer 19 July 2002]: As explained in "Measuring Indirect Tax Fraud", published in November 2001, the non-UK
duty paid share of the road fuel sector in Northern Ireland is more complex than in the rest of the UK. Because of the long land
border with the Republic of Ireland, Customs are unable to distinguish clearly between legitimate cross-border shopping and fraud
there in the same way they are able to on the UK mainland.
As a consequence, while the Government have judged it right to set a PSA target for reducing the size of the illicit market for
England, Scotland and Wales, it is not yet possible to set a comparable target for Northern Ireland.
The Government are, however, determined to tackle road fuel fraud in Northern Ireland and Customs have, over the last two years,
enhanced its enforcement activity by increasing the number of officers tackling oils fraud in Northern Ireland from 25 officers to
over 160. This has resulted in the first increase in the volume of UK duty paid fuel delivered into Northern Ireland for over four
years.
The Government still consider the level of fraud to be unacceptable and Customs is pursuing, with other agencies and in addition to
steps taken on mainland oils fraud, ways in which the impact on oils fraud in Northern Ireland can be increased.
Subjects
Customs and Excise; Fraud; Excise duties; Fuels; Northern Ireland; Oil; Standards; Roads; Tax evasion
Date
24 July 2002
Reference
389 c1195W;389 c1193W; 71607
House
House of Commons
Answered by
John Healey
(Labour)
Answering body
Department for Education and Skills
Type
Oral answers to questions
Subjects
Fraud; Standards; Individual learning accounts
Date
7 February 2002
Reference
379 c1014-5
Chamber / Committee
House of Commons chamber
House
House of Commons
Answered by
John Healey
(Labour)
Asked by
Mark Simmonds
(Conservative)
Answering body
Department for Education and Skills
Type
Oral answers to questions
To ask the Secretary of State for Education and Skills, What measures she will take to ensure that the lack of quality assurance that led to fraudulent use of ILAs is not reproduced in successor schemes.
Subjects
Fraud; Standards; Individual learning accounts
Date
7 February 2002
Reference
379 c1014-5
Chamber / Committee
House of Commons chamber
House
House of Commons
Answered by
John Healey
(Labour)
Answering body
Department for Education and Skills
Type
Oral answers to questions
Subjects
Fraud; Learning and skills councils; Standards; Individual learning accounts
Date
7 February 2002
Reference
379 c1015
Chamber / Committee
House of Commons chamber
House
House of Commons
Answered by
John Healey
(Labour)
Answering body
Department for Education and Skills
Type
Oral answers to questions
Subjects
Fraud; Standards; Individual learning accounts
Date
7 February 2002
Reference
379 c1016-7
Chamber / Committee
House of Commons chamber
House
House of Commons
Answered by
John Healey
(Labour)
Answering body
Department for Education and Skills
Type
Oral answers to questions
Subjects
Fraud; Standards; Individual learning accounts
Date
7 February 2002
Reference
379 c1015-6
Chamber / Committee
House of Commons chamber
House
House of Commons
Answered by
John Healey
(Labour)
Answering body
Department for Education and Skills
Type
Oral answers to questions
Subjects
Fraud; Standards; Individual learning accounts
Date
7 February 2002
Reference
379 c1016
Chamber / Committee
House of Commons chamber
House
House of Commons
To ask the Secretary of State for Education and Skills, What measures she will take to ensure that the lack of quality assurance that led to fraudulent use of ILAs is not reproduced in successor schemes.
To ask the Secretary of State for Education and Skills, What measures she will take to ensure that the lack of quality assurance that led to fraudulent use of ILAs is not reproduced in successor schemes.
Asked by
Mark Simmonds
(Conservative)
Answered by
John Healey
(Labour)
Answering body
Department for Education and Skills
Oral questions - Lead
Status
Answered
Tabled on
24 January 2002
For answer on
7 February 2002
Answered on
7 February 2002
Subjects
Fraud; Standards; Individual learning accounts
Date
7 February 2002
Reference
379 c1014-5; 31403
Chamber / Committee
House of Commons chamber
House
House of Commons
To ask the Secretary of State for Education and Skills, pursuant to her Answer of 30th October 2001 at 373 c620W, on Individual Learning Accounts, on what date her Department first received a complaint about the operation of the individual learning account scheme; and if she will provide a monthly...
To ask the Secretary of State for Education and Skills, pursuant to her Answer of 30th October 2001 at 373 c620W, on Individual Learning Accounts, on what date her Department first received a complaint about the operation of the individual learning account scheme; and if she will provide a monthly...
Asked by
Alistair Burt
(Conservative)
Answered by
John Healey
(Labour)
Answering body
Department for Education and Skills
Type
Written questions
Status
Answered
Tabled on
30 October 2001
For answer on
13 November 2001
Answered on
13 November 2001
Alistair Burt: To ask the Secretary of State for Education and Skills, pursuant to her answer of 30 October 2001, Official Report,
column 620W, on Individual Learning Accounts, on what date her Department first received a complaint about the operation of the
individual learning account scheme; and if she will provide a monthly breakdown of all subsequent complaints received to date.
[12290]
John Healey: The Individual Learning Account (ILA) Centre received five complaints in September 2000. Between 4 September 2000 and
30 September 2001 the ILA Centre received a total of 6,053 complaints. At the end of October, taking account of complaints received
direct by the Department, the total number of complaints was 8,448 against a backdrop of 2,529,609 Individual Learning Accounts
opened. Around a quarter (2,314) of these related to learning providers not following the rules of the programme correctly. It is
important to note that the complaints recorded are wide ranging and include issues such as the ending of the £150 opening offer as
well as service provision and providers. The October figure relates to those received at the ILA Centre and by the Department. The
table provides a breakdown of this figure by month and cumulatively.
_________________________________________________________________________________________________.
Month Accounts opened Complaints received Percentage complaints Percentage complaints
(cumulative) (cumulative) (cumulative) (in-month)
September 2000 109,564 5 -- --
October 2000 214,880 365 0.16 0.35
November 2000 292,641 744 0.25 0.49
December 2000 347,175 930 0.26 0.34
January 2001 446,724 1,066 0.23 0.14
February 2001 556,928 1,320 0.23 0.23
March 2001 661,558 1,492 0.22 0.16
April 2001 781,572 1,748 0.22 0.21
May 2001 988,539 2,019 0.20 0.13
June 2001 1,276,275 2,365 0.18 0.12
July 2001 1,578,014 3,096 0.19 0.24
August 2001 1,941,468 4,304 0.22 0.33
September 2001 2,386,238 6,053 0.25 0.39
October 2001 2,529,609 8,448 0.33 1.67
_________________________________________________________________________________________________.
The Department set up a Compliance Unit on 25 September, and figures provided for October, include complaints received by the Unit
as well as more general complaints received by the ILA Centre. Also in October figures are 754 letters and recorded telephone
complaints the Department received directly since the programme began, and not previously included.
Subjects
Complaints; Fraud; Standards; Individual learning accounts
Date
13 November 2001
Reference
12290; 374 c706-7W
House
House of Commons
To ask the Secretary of State for Education and Skills, how many complaints about the individual learning accounts scheme have been upheld when investigated by an external body. - Inc figures.
To ask the Secretary of State for Education and Skills, how many complaints about the individual learning accounts scheme have been upheld when investigated by an external body. - Inc figures.
Asked by
Lord Willis of Knaresborough
(Liberal Democrat)
Answered by
John Healey
(Labour)
Answering body
Department for Education and Skills
Type
Written questions
Status
Answered
Tabled on
18 October 2001
For answer on
30 October 2001
Answered on
30 October 2001
Mr. Willis: To ask the Secretary of State for Education and Skills how many complaints about the Individual Learning Accounts scheme
have been upheld when investigated by an external body. [9688]
John Healey: To date, the police have undertaken suspected fraud investigations into three providers resulting in a total of 29
arrests. They are also investigating one other provider's ILA activities following their arrest in connection with a suspected fraud
on an unrelated matter. In addition, the Department's Special Investigations Unit (SIU) continues to investigate a further 29
providers. Police are in the early stages of investigating suspected fraud by two of these and have expressed an initial interest in
another nine providers. SIU is undertaking investigations work on these nine cases prior to a possible formal police investigation.
As a result of these and other investigations by officials, three learning providers have so far been permanently removed from the
list of registered providers and another 37 providers have been removed pending the outcome of investigations into the complaints
received.
Subjects
Complaints; Fraud; Standards; Individual learning accounts
Date
30 October 2001
Reference
9688; 373 c619W
House
House of Commons
To ask the Secretary of State for Education and Skills, what evidence she has that the Individual Learning Account scheme was being abused by offering low value, poor quality learning; and if she will make a statement.
To ask the Secretary of State for Education and Skills, what evidence she has that the Individual Learning Account scheme was being abused by offering low value, poor quality learning; and if she will make a statement.
Asked by
Alistair Burt
(Conservative)
Answered by
John Healey
(Labour)
Answering body
Department for Education and Skills
Type
Written questions
Status
Answered
Tabled on
25 October 2001
For answer on
30 October 2001
Answered on
30 October 2001
Alistair Burt: To ask the Secretary of State for Education and Skills what evidence she has that the Individual Learning Account
scheme was being abused by offering low value, poor quality learning; and if she will make a statement. [11295]
John Healey: Our investigations into the practices of some learning providers have revealed low-quality learning provision and poor
value for money as well as a number of marketing practices which are unacceptable. Individual Learning Account holders have reported
many of these instances to us and to Trading Standards Officers, as have other learning providers who did not want to see an
innovative, progressive and successful initiative being exploited.
Subjects
Fraud; Standards; Individual learning accounts
Date
30 October 2001
Reference
11295; 373 c619-20W;373 c620W
House
House of Commons
To ask the Secretary of State for Education and Skills, on what date she was first informed of complaints concerning the operation of the individual learning account; and what action she took at that time.
To ask the Secretary of State for Education and Skills, on what date she was first informed of complaints concerning the operation of the individual learning account; and what action she took at that time.
Asked by
Alistair Burt
(Conservative)
Answered by
John Healey
(Labour)
Answering body
Department for Education and Skills
Type
Written questions
Status
Answered
Tabled on
25 October 2001
For answer on
30 October 2001
Answered on
30 October 2001
Alistair Burt: To ask the Secretary of State for Education and Skills on what date she was first informed of complaints concerning
the operation of the individual learning account; and what action she took at that time. [11297]
John Healey: In July of this year, the Department started to receive increasing numbers of complaints from individuals and local
Trading Standards Officers. In response the Department took action to tighten up the ILA system to address these problems. We
re-registered all learning providers, withdrew blank application forms, suspended all new provider registrations, introduced a
revised learning provider agreement that made it harder for providers to act against the ethos of the programme, and made changes to
the applications process, for the same purpose. Everyone who opened an ILA received a copy of `Choosing Your Learning', explaining
the full range of options in using their ILA. However, it became clear that these changes were not sufficient by themselves to
prevent the mis-selling ILAs. At that point we decided we had no option other than to withdraw the programme.
Subjects
Fraud; Standards; Individual learning accounts
Date
30 October 2001
Reference
11297; 373 c620W
House
House of Commons
To ask the Secretary of State for Education and Skills, what steps she is taking to discover the extent of the abuse of the operation of the Individual Learning Account scheme; and if she will make a statement.
To ask the Secretary of State for Education and Skills, what steps she is taking to discover the extent of the abuse of the operation of the Individual Learning Account scheme; and if she will make a statement.
Asked by
Alistair Burt
(Conservative)
Answered by
John Healey
(Labour)
Answering body
Department for Education and Skills
Type
Written questions
Status
Answered
Tabled on
25 October 2001
For answer on
30 October 2001
Answered on
30 October 2001
Alistair Burt: To ask the Secretary of State for Education and Skills what steps she is taking to discover the extent of the abuse
of the operation of the Individual Learning Account scheme; and if she will make a statement. [11296]
John Healey: We are working closely with individuals, learning providers, local Trading standards Officers, the Individual Learning
Account (ILA) Centre and the police to identify and fully investigate all potential abuses of the ILA scheme. We are also writing
out to all 2.5 million individual learning account holders to inform them of the withdrawal of the scheme, and any additional
allegations of abuse we receive as a result will be investigated.
Subjects
Fraud; Standards; Individual learning accounts
Date
30 October 2001
Reference
11296; 373 c620W
House
House of Commons
To ask the Secretary of State for Education and Skills, what plans she has to order an inquiry into alleged abuse of the operation of the individual learning accounts scheme; and if she will make a statement.
To ask the Secretary of State for Education and Skills, what plans she has to order an inquiry into alleged abuse of the operation of the individual learning accounts scheme; and if she will make a statement.
Asked by
Alistair Burt
(Conservative)
Answered by
John Healey
(Labour)
Answering body
Department for Education and Skills
Type
Written questions
Status
Answered
Tabled on
25 October 2001
For answer on
30 October 2001
Answered on
30 October 2001
Alistair Burt: To ask the Secretary of State for Education and Skills what plans she has to order an inquiry into alleged abuse of
the operation of the individual learning accounts scheme; and if she will make a statement. [11195]
John Healey: Our policy is that all complaints that we receive alleging misuse of ILAs should be investigated. In cases where we
believe criminal activity is involved, they will be referred to the police for investigation.
Subjects
Fraud; Standards; Individual learning accounts
Date
30 October 2001
Reference
11195; 373 c619W;373 c620W
House
House of Commons