1-13 of 13 results for subject:Standards
Librarians' tools
- Search time
- 0.288 seconds
- Solr query time
- 0.005 seconds
- Search query
- subject:Standards
- We searched for
- subject_t:Standards OR subject_t:Benchmarking OR subject_t:"Performance indicators" OR subject_t:"Performance measurement" OR subject_t:"Performance standards" OR subject_t:"Performance targets" OR subject_ses:93107
Type
House
Session
Year
Department
Member
More
Primary member
Answering member
Legislative stage
Legislation
Subject
More
Publisher
To ask the Secretary of State for Defence, how many complaints were made by people living in service family accommodation about the performance of (a) Pinnacle, (b) Amey and (c) VIVO regarding the management of those properties in each month since April 2022.
To ask the Secretary of State for Defence, how many complaints were made by people living in service family accommodation about the performance of (a) Pinnacle, (b) Amey and (c) VIVO regarding the management of those properties in each month since April 2022.
Once Ministry of Defence officials have finalised collation of the necessary information I will write to the right hon. Member and place a copy of my letter in the Library of the House.
To ask the Secretary of State for Defence, how many investigations into (a) undue delay, (b) maladministration and (c) substance and merits of service complaints the Service Complaints Ombudsman conducted in each year since 2016.
To ask the Secretary of State for Defence, how many investigations into (a) undue delay, (b) maladministration and (c) substance and merits of service complaints the Service Complaints Ombudsman conducted in each year since 2016.
There were 138 referrals made by the Service Complaints Ombudsman for the Armed Forces (SCOAF) in 2022 to Central Admissibility Teams. Referrals only began to be made to Central Admissibility Teams after their creation on 15 June 2022. Prior to this date, all referrals were made to specified officers, via the single Service secretariats. Details of such referrals by SCOAF (via single Service secretariats) to specified officers in the years 2016-2021 can be found in Table 1.2 of the Annual Statistical Tables, SCOAF Annual Report 2021:
In answer to your other questions, various statistical reference tables about the SCOAF’s operations, including numbers of applications to the SCOAF to review and investigate Service Complaints, and investigations completed, can be found in Tables 1.14c, 1.14d, 1.14e and 1.4 of the Annual Statistical Tables, SCOAF Annual Report 2021:
Annual Statistical Tables for 2022 will be made available on the SCOAF website no later than 31 March 2023. These are separate from the SCOAF Annual Report.
To ask the Secretary of State for Defence, what the average response time is to complaints from service families about missed maintenance appointments for their service accommodation.
To ask the Secretary of State for Defence, what the average response time is to complaints from service families about missed maintenance appointments for their service accommodation.
The Department does not hold the information in the format requested and it can only be provided at disproportionate cost.
To ask the Secretary of State for Defence, what the average response time is to complaints from service families about the heating and hot water in service accommodation.
To ask the Secretary of State for Defence, what the average response time is to complaints from service families about the heating and hot water in service accommodation.
The Department does not hold the information in the format requested and it can only be provided at disproportionate cost.
To ask the Secretary of State for Defence, what steps his Department is taking to (a) tackle racism in the UK Armed Forces and (b) improve the racism complaints process for serving Armed Forces personnel.
To ask the Secretary of State for Defence, what steps his Department is taking to (a) tackle racism in the UK Armed Forces and (b) improve the racism complaints process for serving Armed Forces personnel.
The Ministry of Defence (MOD) recognises that unacceptable behaviour, including racism, still occurs. MOD and the UK Armed Forces are committed to taking action to eradicate it and have a zero-tolerance approach. Defence, like many other organisations, does not yet represent society and it is essential that it does. We are committed to making the step changes required to create a more inclusive environment for all, enabling everyone, irrespective of background, to deliver our Defence outputs, enhance our operational effectiveness and better represent the nation we serve. Our department-wide Diversity and Inclusion strategy and Race Action Plan clearly sets out a challenging vision, goals, objectives and commitments of where we want to see change. We continue a wide programme of work to prevent and tackle unacceptable behaviour.
All allegations of illegal or unacceptable behaviour are taken extremely seriously and investigated thoroughly. Service personnel have a number of routes to raise the issue, either with the police, within the Chain of Command or with Diversity and Inclusion Advisers. MOD has mandated Active Bystander training so that personnel have the skills to challenge unacceptable behaviour effectively when it does occur.
Information on the number of complaints made due to alleged racism is not readily available and an answer could only be provided at disproportionate cost. Allegations of racism are captured through various mechanisms, including internal and external disciplinary proceedings, the Service Complaints system, informal complaints and the Armed Forces Continuous Attitude Survey. Defence is working to improve its data capture of all unacceptable behaviour across the department.
The Service Complaints Ombudsman for the Armed Forces (SCOAF)'s annual report cites the issue of overrepresentation by ethnic minorities within the complaints system, but these complaints do not only concern racial discrimination. However, information from the single Services' annual statistical returns on Service Complaints to the SCOAF indicates that in 2019, five per cent of all bullying, harassment or discrimination Service Complaints concerned racial discrimination; this reduced to three per cent in 2020 and 2021.
I beg to move,
That leave be given to bring in a Bill to establish a national mandatory licensing scheme for letting and managing agents, with established standards and redress for landlords, tenants and leaseholders, and prohibition of letting and management agent fees; to enable local authorities to administer and enforce...
I beg to move,
That leave be given to bring in a Bill to establish a national mandatory licensing scheme for letting and managing agents, with established standards and redress for landlords, tenants and leaseholders, and prohibition of letting and management agent fees; to enable local authorities to administer and enforce...
Ten minute rule motion for leave to bring in a Bill. Agreed to on question. Presentation and first reading (Bill 83). To be read a second time on 18 October.
Ten minute rule motion for leave to bring in a Bill. Agreed to on question. Presentation and first reading (Bill 83). To be read a second time on 18 October.
The report is clear that at the heart of this dreadful series of deaths was a failure to pursue the concerns and complains of patients and their families vigorously and properly. The Prime Minister mentioned the Nursing and Midwifery Council. Does he know that unlike other professional regulators that body...
The report is clear that at the heart of this dreadful series of deaths was a failure to pursue the concerns and complains of patients and their families vigorously and properly. The Prime Minister mentioned the Nursing and Midwifery Council. Does he know that unlike other professional regulators that body...
To ask the Secretary of State for Education and Skills, how many complaints about the quality of ILA learning providers were received by her Department in each month since January 2000; and how many investigations of those complaints were (a) undertaken and (b) completed in each month. - Includes figures.
To ask the Secretary of State for Education and Skills, how many complaints about the quality of ILA learning providers were received by her Department in each month since January 2000; and how many investigations of those complaints were (a) undertaken and (b) completed in each month. - Includes figures.
To ask the Secretary of State for Education and Skills, how many complaints had been received in relation to the operation of individual learning accounts (a) before 30th October and (b) at the latest available date. - Includes figure.
To ask the Secretary of State for Education and Skills, how many complaints had been received in relation to the operation of individual learning accounts (a) before 30th October and (b) at the latest available date. - Includes figure.
To ask the Secretary of State for Education and Skills, pursuant to her Answer of 30th October 2001 at 373 c620W, on Individual Learning Accounts, on what date her Department first received a complaint about the operation of the individual learning account scheme; and if she will provide a monthly...
To ask the Secretary of State for Education and Skills, pursuant to her Answer of 30th October 2001 at 373 c620W, on Individual Learning Accounts, on what date her Department first received a complaint about the operation of the individual learning account scheme; and if she will provide a monthly...
To ask the Secretary of State for Education and Skills, how many complaints about the individual learning accounts scheme have been upheld when investigated by an external body. - Inc figures.
To ask the Secretary of State for Education and Skills, how many complaints about the individual learning accounts scheme have been upheld when investigated by an external body. - Inc figures.