If he will comment on the tendering for the new accord information technology system.

If he will comment on the tendering for the new accord information technology system.

What feedback from staff his Department has had regarding the effectiveness of the information technology system that is being used in processing the payments of the job seeker's allowance; and similarly regarding the effectiveness of the training that was provided for staff dealing with jobseeker's allowance. - Text of letter...

What feedback from staff his Department has had regarding the effectiveness of the information technology system that is being used in processing the payments of the job seeker's allowance; and similarly regarding the effectiveness of the training that was provided for staff dealing with jobseeker's allowance. - Text of letter...

How many separate computer programmes his Department operates. - Includes available figures.

How many separate computer programmes his Department operates. - Includes available figures.

How many lines of computer code there are in his Department's computer systems.

How many lines of computer code there are in his Department's computer systems.

Pursuant to his Answer of 27th November, Official Report, column 510W, in respect of the legal dispute between EDS and Computer Associates on which occasions his Department was able to obtain the Computer Associates products (a) Telon and (b) Eastrieve for use with the CSA computer system; what impact access...

Pursuant to his Answer of 27th November, Official Report, column 510W, in respect of the legal dispute between EDS and Computer Associates on which occasions his Department was able to obtain the Computer Associates products (a) Telon and (b) Eastrieve for use with the CSA computer system; what impact access...

If he will (a) place in the Library a copy of the full study report referred to in paragraph 12, (b) list the computer services referred to in paragraph 13 and (c) list the computer system faults referred to in paragraph 18 of the memorandum submitted by the Information Technology...

If he will (a) place in the Library a copy of the full study report referred to in paragraph 12, (b) list the computer services referred to in paragraph 13 and (c) list the computer system faults referred to in paragraph 18 of the memorandum submitted by the Information Technology...

What is the estimated cost for reprogramming information systems because of changes to the Child Support Act 1991 announced on 23rd January. - Text of letter from Ann Chant of Child Support Agency.

What is the estimated cost for reprogramming information systems because of changes to the Child Support Act 1991 announced on 23rd January. - Text of letter from Ann Chant of Child Support Agency.

To what extent problems in the Child Support Agency computer system and the EDS application have contributed to the backlog in the Agency's work; and various questions relating to same. - Text of letter from Ros Hepplewhite of Child Support Agency.

To what extent problems in the Child Support Agency computer system and the EDS application have contributed to the backlog in the Agency's work; and various questions relating to same. - Text of letter from Ros Hepplewhite of Child Support Agency.

What expenditure has been incurred in implementing the programming application on the Child Support Agency computer system. - Some £13.5m. including all expenditure for ITSA, EDS and CSA user design.

What expenditure has been incurred in implementing the programming application on the Child Support Agency computer system. - Some £13.5m. including all expenditure for ITSA, EDS and CSA user design.

What has been the cost of the hardware upgrades which the Child Support Agency computer system's IBM mainframe computer has had to have. - Child Support Agency computer system has had one hardware upgrade at a cost of £5.19m.

What has been the cost of the hardware upgrades which the Child Support Agency computer system's IBM mainframe computer has had to have. - Child Support Agency computer system has had one hardware upgrade at a cost of £5.19m.

What is the total cost of information technology investment in the child support scheme; and what were the amounts of funding by (a) the Child Support Agency, (b) the Information Technology Services Agency and (c) his Department. - Some £52.3m. up to March 1994. All funding of information technology investment...

What is the total cost of information technology investment in the child support scheme; and what were the amounts of funding by (a) the Child Support Agency, (b) the Information Technology Services Agency and (c) his Department. - Some £52.3m. up to March 1994. All funding of information technology investment...

What (a) additional and (b) re-working payments have been made to the IT contractors EDS in connection with the Child Support Agency computer system. - Includes figures.

What (a) additional and (b) re-working payments have been made to the IT contractors EDS in connection with the Child Support Agency computer system. - Includes figures.

What percentage availability has been achieved by the Child Support Agency computer system; and what penalty has been levied against (a) EDS and (b) ITSA. - Over last 6 months, 93.5% availability has been achieved by Child Support Agency computer. No penalties have been imposed.

What percentage availability has been achieved by the Child Support Agency computer system; and what penalty has been levied against (a) EDS and (b) ITSA. - Over last 6 months, 93.5% availability has been achieved by Child Support Agency computer. No penalties have been imposed.

On what date the OTIS computerised system for complaints operated by the Benefits Agency was inaugurated; how many complaints have been logged from that date; what percentage of those complaints and suggestions have resulted in a change to the Agency's policy or procedure; and what plans there are for such...

On what date the OTIS computerised system for complaints operated by the Benefits Agency was inaugurated; how many complaints have been logged from that date; what percentage of those complaints and suggestions have resulted in a change to the Agency's policy or procedure; and what plans there are for such...

If he will make a statement on the use of computerised benefit calculation models by his Department; and what policy applies to claimants wishing to obtain access to these systems; how much his Department has spent on introducing computerised benefit calculation models throughout the Benefit Agency network; how many terminals...

If he will make a statement on the use of computerised benefit calculation models by his Department; and what policy applies to claimants wishing to obtain access to these systems; how much his Department has spent on introducing computerised benefit calculation models throughout the Benefit Agency network; how many terminals...

If he will list by date for the last 12 months, the number of times his Benefit Agency's income support computer has malfunctioned. - Text of letter from Michael Bichard of the Benefits Agency. - Inc table.

If he will list by date for the last 12 months, the number of times his Benefit Agency's income support computer has malfunctioned. - Text of letter from Michael Bichard of the Benefits Agency. - Inc table.

What evidence he has of improvements in the service offered by the social security offices as a result of a computerisation of the benefits system. (Failed OPQ) - Ref to 213 c94W.

What evidence he has of improvements in the service offered by the social security offices as a result of a computerisation of the benefits system. (Failed OPQ) - Ref to 213 c94W.