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Social Security Benefits Agency
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(Pursuant to reply on 10.01.2002 at 377 c996-8W) To ask the Secretary of State for Work and Pensions, what were the staffing levels for each of the last five years in the Benefits Agency offices at (a) Elthorne Road, London N19, and (b) Seven Sisters Road, London N7, the number...
(Pursuant to reply on 10.01.2002 at 377 c996-8W) To ask the Secretary of State for Work and Pensions, what were the staffing levels for each of the last five years in the Benefits Agency offices at (a) Elthorne Road, London N19, and (b) Seven Sisters Road, London N7, the number...
Asked by
Jeremy Corbyn
(Labour)
Answered by
Malcolm Wicks
(Labour)
Answering body
Social Security Benefits Agency
Type
Written questions
Status
Answered
For answer on
22 January 2002
Answered on
22 January 2002
Subjects
Applications; Administrative delays; Attendance; Greater London; Staff; Offices; Social security benefits; Social Security Benefits Agency
Date
22 January 2002
Reference
23637; 378 c815W;378 c811W
House
House of Commons
To ask the Secretary of State for Work and Pensions, what were the staffing levels for each of the last five years in the Benefits Agency offices at (a) Elthorne Road, London N19, and (b) Seven Sisters Road, London N7, the number of callers per day for the equivalent period...
To ask the Secretary of State for Work and Pensions, what were the staffing levels for each of the last five years in the Benefits Agency offices at (a) Elthorne Road, London N19, and (b) Seven Sisters Road, London N7, the number of callers per day for the equivalent period...
Asked by
Jeremy Corbyn
(Labour)
Answered by
Malcolm Wicks
(Labour)
Answering body
Social Security Benefits Agency
Type
Written questions
Status
Answered
Tabled on
12 December 2001
For answer on
10 January 2002
Answered on
10 January 2002
Jeremy Corbyn: To ask the Secretary of State for Work and Pensions what were the staffing levels for each of the last five years in
the Benefits Agency offices at (a) Elthorne road, London N19, and (b) Seven Sisters road, London N7, the number of callers per day
for the equivalent period and the average waiting time. [23637]
Malcolm Wicks: This is a matter for Alexis Cleveland, Chief Executive of the Benefits Agency. She will write to my hon. Friend.
Letter from Alexis Cleveland to Jeremy Corbyn, dated 9 January 2002:
The Secretary of State for Work and Pensions has asked me to respond to your recent Parliamentary Question asking, if he will state
the staffing levels for each of the last five years in the Benefits Agency offices at (a) Elthorne Road London N19 and (b) Seven
Sisters Road London N7, the number of callers per day for the equivalent period and the average waiting time.
The information is not available in the format requested. Such information that is available is in the attached table.
_________________________________________________________________________________________________.
1996 1997 1998 1999 2000
Seven Sisters road,
Finsbury Park office
Average staff days per 443 377 348 379 369
month (number)
Average number of callers 5,912 5,631 5,217 5,695 5,039
per month (number)
Initial waiting time 10 57 57 43 34 41
minutes or less based on
the average number of
callers (shown as a
percentage)
Initial waiting time 30 82 94 91 87 85
minutes or less based on
the average number of
callers (shown as a
percentage)
Elthorne road, Highgate
office
Average staff days per 315 329 304 402 427
month (number)
Average number of callers 5,340 4,936 4,602 5,050 4,553
per month (number)
Initial waiting time 10 72 43 68 70 63
minutes or less based on
the average number of
callers (shown as a
percentage)
Initial waiting time 30 98 85 100 100 97
minutes or less based on
the average number of
callers (shown as a
percentage)
_________________________________________________________________________________________________.
Subjects
Applications; Administrative delays; Attendance; Greater London; Staff; Offices; Social security benefits; Social Security Benefits Agency
Date
10 January 2002
Reference
377 c996-8W;377 c998-1000W; 23637
House
House of Commons
To ask the Secretary of State for Work and Pensions, what training is given to Benefits Agency staff to deal with aggressive claimants. - Including text of letter from Alexis Cleveland of Benefits Agency.
To ask the Secretary of State for Work and Pensions, what training is given to Benefits Agency staff to deal with aggressive claimants. - Including text of letter from Alexis Cleveland of Benefits Agency.
Asked by
Hywel Williams
(Plaid Cymru)
Answered by
Nicholas Brown
(Labour)
Answering body
Social Security Benefits Agency
Type
Written questions
Status
Answered
Tabled on
25 October 2001
For answer on
27 November 2001
Answered on
27 November 2001
Hywel Williams: To ask the Secretary of State for Work and Pensions what training is given to Benefits Agency staff to deal with
aggressive claimants. [11114]
Mr. Nicholas Brown: This is a matter for Alexis Cleveland, the Chief Executive of the Benefits Agency. She will write to the hon.
Member.
Letter from Alexis Cleveland to Hywel Williams, dated 26 November 2001:
The Secretary of State for the Department for Work and Pensions (DWP) has asked me to reply to your recent Parliamentary Question
asking what training is given to Benefits Agency (BA) staff to deal with aggressive claimants.
The BA has many procedures in place to support staff in their efforts to provide the required levels of service whilst safeguarding
their own safety and preserving the security of the benefits systems. Each BA Specific training event within the Customer Service
Portfolio delivered by DWP Training Services has been designed to underpin these important principles.
To deal with aggressive claimants, DWP Training Services deliver an event called, "Interviewing the Public (Including Potentially
Violent People)". This event is mandatory for all new and job change staff who have fact to face contact with the public and is
designed to provide staff with awareness and skills to handle potentially violent situations in a professional and safe manner.
I hope this is helpful.
Subjects
Crimes of violence; Staff; Working conditions; Training; Social Security Benefits Agency
Date
27 November 2001
Reference
375 c825W; 11114
House
House of Commons
To ask the Secretary of State for Work and Pensions, how many cases have been referred by Members of the Scottish Parliament to the Scottish Parliamentary Liaison Unit of the Benefits Agency (a) directly and (b) indirectly; how many people are employed by the Scottish Parliamentary Liaison Unit of the...
To ask the Secretary of State for Work and Pensions, how many cases have been referred by Members of the Scottish Parliament to the Scottish Parliamentary Liaison Unit of the Benefits Agency (a) directly and (b) indirectly; how many people are employed by the Scottish Parliamentary Liaison Unit of the...
Asked by
Angus Robertson
(Scottish National Party)
Answered by
Nicholas Brown
(Labour)
Answering body
Social Security Benefits Agency
Type
Written questions
Status
Answered
Tabled on
21 November 2001
For answer on
27 November 2001
Answered on
27 November 2001
Subjects
Correspondence; Staff; Scotland; Social Security Benefits Agency; Scottish Parliament members
Date
27 November 2001
Reference
375 c826-7W; 18228;18229;18230
House
House of Commons
To ask the Secretary of State for Social Security, how many (a) staff, (b) personal computers, (c) printers, (d) fax machines and (e) vehicles are based at his Department's offices at Northgate in Glasgow; and what the annual running costs are of this facility. - Includes figures and text of...
To ask the Secretary of State for Social Security, how many (a) staff, (b) personal computers, (c) printers, (d) fax machines and (e) vehicles are based at his Department's offices at Northgate in Glasgow; and what the annual running costs are of this facility. - Includes figures and text of...
Asked by
John Swinney
(Scottish National Party)
Answered by
Angela Eagle
(Labour)
Answering body
Social Security Benefits Agency
Type
Written questions
Status
Answered
Tabled on
30 January 2001
For answer on
6 February 2001
Answered on
6 February 2001
Mr. Swinney: To ask the Secretary of State for Social Security how many (a) staff, (b) personal computers, (c) printers, (d) fax
machines and (e) vehicles are based at his Department's offices at Northgate in Glasgow; and what the annual running costs are of
this facility. [148434]
Angela Eagle: This is a matter for Alexis Cleveland, the Chief Executive of the Benefits Agency. She will write to the hon. Member.
Letter from Alexis Cleveland to Mr. John Swinney, dated 5 February 2001:
The Secretary of State for Social Security has asked me to reply to your Parliamentary Question about how many (a) staff, (b)
personal computers, (c) printers, (d) fax machines and (e) vehicles are based at his Department's offices at Northgate in Glasgow;
and what the annual running costs are of the facility.
There are 875 staff employed at Glasgow Benefits Centre, Northgate. 151 of these work on a part-time basis. Salary costs for April
1999 to March 2000 were £12,097,992. Non-staff costs for the same period were £934,705.
There are 712 personal computers (PCs) attached to the benefit processing computer systems, 272 stand alone PCs, 12 laptop
computers, 185 printers and 41 fax machines. There are no vehicles based at Northgate.
I hope this is helpful.
Subjects
Computers; Glasgow; Facsimile transmission; Staff; Vehicles; Social Security Benefits Agency; Operating costs
Date
6 February 2001
Reference
148434; 362 c471-2W
House
House of Commons
To ask the Secretary of State for Social Security, how many visiting officers there are in each Benefits Agency in Scotland; what was the cost of travel and subsistence for officers based in Edinburgh visiting clients throughout the rest of Scotland for each of the last three years; how many...
To ask the Secretary of State for Social Security, how many visiting officers there are in each Benefits Agency in Scotland; what was the cost of travel and subsistence for officers based in Edinburgh visiting clients throughout the rest of Scotland for each of the last three years; how many...
Asked by
Andrew Welsh
(Scottish National Party)
Answered by
Angela Eagle
(Labour)
Answering body
Social Security Benefits Agency
Type
Written questions
Status
Answered
Tabled on
23 March 2000
For answer on
29 March 2000
Answered on
29 March 2000
Mr. Welsh: To ask the Secretary of State for Social Security (1) how many visiting officers there are in each Benefits Agency in
Scotland; [116558]
(2) what was the cost of travel and subsistence for officers based in Edinburgh visiting clients throughout the rest of Scotland for
each of the last three years; how many visits were involved and to what destinations. [116521]
Angela Eagle: This is a matter for Peter Mathison, the Chief Executive of the Benefits Agency. He will write to the hon. Member.
Letter from Peter Mathison to Mr. Andrew Welsh, dated 28 March 2000:
The Secretary of State has asked me to reply to your recent Parliamentary Questions asking for the cost of travel and subsistence
for officers based in Edinburgh visiting clients throughout the rest of Scotland for each of the last three years; how many visits
were involved and to what destinations. Also, how many visiting officers there are in each Benefits Agency (BA) office in Scotland.
The BA does not hold data on the cost of travel and subsistence by geographical location. Most visiting officers are based in
District Offices and do not make visits outside their home areas. Officers based in Edinburgh who visit customers outside the
Edinburgh area provide the Benefits Agency's Out of Hours Service (OOHS) and the Benefit Fraud Investigation Service (BFIS). Their
travel and subsistence costs cannot be broken down for visiting officers as they are aggregated across the Agency. Figures would
include travel for other official duties such as training courses and meetings.
The Disability Carer Benefits Directorate (DCBD) has calculated travel and subsistence costs of £8976.24, for the period from April
1999 to date, for their officers in Edinburgh visiting customers throughout Scotland.
The BA does not hold information centrally on the number of visits and destinations. These figures could only be obtained at
disproportionate cost by manually counting entries in visiting officer's diaries.
The number of visiting officers based in Scotland is as follows:
_________________________________________________________________________________________________.
Number
Benefits Agency District Officers 352
DCBD (Disability Benefits Centres in Edinburgh and Glasgow) 13
Benefit Fraud Investigation Service 275
Benefits Agency Security Investigation Service (Organised Fraud) 16
_________________________________________________________________________________________________.
I hope this is helpful.
Subjects
Applications; Staff; Scotland; Social security benefits; Social Security Benefits Agency; Visits
Date
29 March 2000
Reference
347 c166-7W; 116558;116521
House
House of Commons
To ask the Secretary of State for Social Security, how many people were employed in the Benefit Fraud Investigation Service on 1st March in (a) 1997, (b) 1998, (c) 1999 and (d) 2000. - Inc table and text of letter from Peter Mathison of the Benefits Agency.
To ask the Secretary of State for Social Security, how many people were employed in the Benefit Fraud Investigation Service on 1st March in (a) 1997, (b) 1998, (c) 1999 and (d) 2000. - Inc table and text of letter from Peter Mathison of the Benefits Agency.
Asked by
Oliver Heald
(Conservative)
Answered by
Lord Rooker
(Labour)
Answering body
Social Security Benefits Agency
Type
Written questions
Status
Answered
Tabled on
29 February 2000
For answer on
6 March 2000
Answered on
6 March 2000
Mr. Heald: To ask the Secretary of State for Social Security how many people were employed in the Benefit Fraud Investigation
Service on 1 March in (a) 1997, (b) 1998, (c) 1999 and (d) 2000. [112789]
Mr. Rooker: This is a matter for Peter Mathison, the Chief Executive of the Benefits Agency. He will write to the hon. Member.
Letter from Peter Mathison to Mr. Oliver Heald, dated 3 March 2000:
The Secretary of State has asked me to respond to your recent Parliamentary Question asking how many people were employed in the
Benefit Fraud Investigation Service on 1st March in (a) 1997, (b) 1998, (c) 1999 and (d) 2000.[112789]
The figures below represent the number of staff in post for the Benefit Fraud Investigation Service (BFIS) for each operational year
since April 1996. Figures for specific dates are not available.
_________________________________________________________________________________________________.
BFIS Total
1996-97 5,000
1997-98 5,184
1998-99 5,183
1999-2000 {1}5,064
_________________________________________________________________________________________________.
{1} Figure correct as at October 1999, end of year figures not yet available
I hope this is helpful.
Subjects
Abuse; Fraud; Staff; Social security benefits; Benefit Fraud Investigation Service
Date
6 March 2000
Reference
345 c508W;345 c508-9W; 112789
House
House of Commons
To ask the Secretary of State for Social Security, what was the amount of (a) fraud and (b) error committed by officials from his Department or its agencies in connection with (i) jobseeker's allowance and (ii) income support in the most recent year for which figures are available. - Includes...
To ask the Secretary of State for Social Security, what was the amount of (a) fraud and (b) error committed by officials from his Department or its agencies in connection with (i) jobseeker's allowance and (ii) income support in the most recent year for which figures are available. - Includes...
Asked by
Lord Field of Birkenhead
(Labour)
Answered by
Lord Rooker
(Labour)
Answering body
Social Security Benefits Agency
Type
Written questions
Status
Answered
Tabled on
21 February 2000
For answer on
29 February 2000
Answered on
29 February 2000
Mr. Field: To ask the Secretary of State for Social Security what was the amount of (a) fraud and (b) error committed by officials
from his Department or its agencies in connection with (i) jobseeker's allowance and (ii) income support in the most recent year for
which figures are available. [111711]
Mr. Rooker: This is a matter for Peter Mathison, the Chief Executive of the Benefits Agency. He will write to my right hon. Friend.
Letter from Peter Mathison to Mr. Frank Field, dated 28 February 2000:
The Secretary of State has asked me to respond to your recent Parliamentary Question asking what was the amount of (a) fraud and (b)
error committed by officials from his Department or its agencies in connection with (i) jobseeker's allowance and (ii) income
support in the most recent year for which figures are available.
The Benefits Agency (BA) keeps a close eye on Internal Fraud, the Probity and Transformation Section in BA Security is tasked with
developing a strong security culture among BA staff.
In April 99, approximately 9,000 were employed in paying JSA and approximately 15,000 in paying IS.
The following figures relate to (BA) staff for the period April 1998 to March 1999.
a) Cases of fraud involving officials
_________________________________________________________________________________________________.
(i) Job Seeker's Allowance (JSA)
Number of cases 2
Loss to public funds £4,454.85
(ii) Income Support (IS)
Number of cases 16
Loss to public funds £426,947.86
_________________________________________________________________________________________________.
Of the cases outlined, nineteen BA officials were involved. Of these, eight were prosecuted resulting in seven being jailed and one
fined, a further two were reprimanded and three were dismissed, three resigned before further action could be taken and there was
insufficient evidence to take action on the remaining three. This demonstrates our commitment to protecting the system and that
staff who abuse their position for personal gain will take the consequences of their action. The member of staff who misused the
computer system to create four false claims and embezzle over £100,000 was sentenced to three years imprisonment.
b) Official error
_________________________________________________________________________________________________.
(i) Jobseeker's Allowance
Percentage accuracy 88.02
Percentage error 11.98
Monetary value of error:
Underpayment £22.16m
Overpayment £221.68m
Total £243.84m
(ii) Income Support
Percentage accuracy 83.4
Percentage error 16.6
Monetary value of error:
Underpayment £210.91m
Overpayment £425.90m
Total £636.81m
_________________________________________________________________________________________________.
Between April 1998 and March 1999 the BA dealt with 2,827,315 claims to JSA paying out £3.5 million in benefit and dealt with
1,202,792 claims to IS and paid out £12 billion in benefit.
I hope this is helpful.
Subjects
Abuse; Jobseeker's allowance; Income support; Staff; Social security benefits
Date
29 February 2000
Reference
345 c235-6W; 111711
House
House of Commons
To ask the Secretary of State for Social Security, if he will make a statement on the impact which the projected Benefits Agency overspend will have on staff in Somerset. - Inc figures and text of letter from Peter Mathison of the Benefits Agency.
To ask the Secretary of State for Social Security, if he will make a statement on the impact which the projected Benefits Agency overspend will have on staff in Somerset. - Inc figures and text of letter from Peter Mathison of the Benefits Agency.
Asked by
Jackie Ballard
(Liberal Democrat)
Answered by
Angela Eagle
(Labour)
Answering body
Social Security Benefits Agency
Type
Written questions
Status
Answered
Tabled on
14 February 2000
For answer on
28 February 2000
Answered on
28 February 2000
Jackie Ballard: To ask the Secretary of State for Social Security if he will make a statement on the impact which the projected
Benefits Agency overspend will have on staff in Somerset. [110461]
Angela Eagle: This is a matter for Peter Mathison, the Chief Executive of the Benefits Agency. He will write to the hon. Member.
Letter from Peter Mathison to Jackie Ballard, dated 22 February 2000:
The Secretary of State has asked me to respond to your recent Parliamentary question about the impact which the projected Benefits
Agency (BA) overspend will have on staff in Somerset.
A conscious decision was taken at the beginning of the 1999/2000 financial year to maintain staffing levels at the agreed level in
order to ensure we were in a position to update as much work as possible before the millennium, to minimise any potential disruption
to service.
This decision was reflected in the allocation of resources to the field network, including Somerset District, and was agreed shortly
after the start of the financial year. This strategy helped the Agency in service delivery and also to maintain and improve
standards through the year.
However, indicators were that unless some action was taken in the latter part of the year to reduce costs, the total expenditure for
the Agency would exceed our annual budget allocations.
Such measures, undertaken in all areas included: no overtime working [except in exceptional circumstances] minimal use of casual
staff no recognition payments and the deferral of incentive payments to defer posting recruited staff until April 2000 deferral of
mandatory and non-mandatory training
Somerset District, in line with other local districts, took these measures to ensure the Agency lived within it's budget while
continuing to maintain service to the public.
At the outset of the year a resource allocation was made to Somerset which allowed for an average 371.49 whole-time equivalent staff
to be employed compared with the 1998/99 average of 347.13, an increase of over 24 staff for the year.
Staffing on mainstream District business is currently still running above the 1999/2000 allocation of 371.49 and is expected to do
so until the end of March when the anticipated position will be 385.27.
I hope this is helpful.
Subjects
Expenditure; Staff; Somerset; Social Security Benefits Agency
Date
28 February 2000
Reference
345 c183-4W;345 c183W; 110461
House
House of Commons
To ask the Secretary of State for Social Security, if he will list, for each month since January 1998, the number of counter applicants at the Benefits Agency offices at Finsbury Park and Highgate; and what is the Agency's estimate of the adequacy of staff numbers to deal with them....
To ask the Secretary of State for Social Security, if he will list, for each month since January 1998, the number of counter applicants at the Benefits Agency offices at Finsbury Park and Highgate; and what is the Agency's estimate of the adequacy of staff numbers to deal with them....
Asked by
Jeremy Corbyn
(Labour)
Answered by
Angela Eagle
(Labour)
Answering body
Department of Social Security
Type
Written questions
Status
Answered
Tabled on
14 February 2000
For answer on
22 February 2000
Answered on
22 February 2000
Mr. Corbyn: To ask the Secretary of State for Social Security if he will list, for each month since January 1998, the number of
counter applicants at the Benefits Agency offices at Finsbury Park and Highgate; and what is the Agency's estimate of the adequacy
of staff numbers to deal with them. [110487]
Angela Eagle: The administration of benefits is a matter for Peter Mathison, Chief Executive of the Benefits Agency. He will write
to my hon. Friend.
Letter from Peter Mathison to Mr. Jeremy Corbyn, dated 21 February 2000:
The Secretary of State has asked me to reply to your recent Parliamentary Question asking if he will list, for each month since
January 1998, the number of counter applicants at the Benefits Agency (BA) offices at Finsbury Park and Highgate; and what is the
Agency's estimate of the adequacy of staff numbers to deal with them.
The number of counter applicants at Finsbury Park and Highgate Branch Offices is shown in the attached tables.
I am aware of the staffing position in both of these Branch Offices as well as the other Branch Offices in the Chilterns South
district. I am satisfied that the current staffing levels are sufficient to meet BA service standards for customers who attend these
offices. In addition, arrangements are in place to deal with any disruptions to services in the local office network.
The estimate of staff required to deal with callers is termed as complement, and is based on workload. It is detailed in the
attached table. The actual staffing levels in the period are also included as "staff in post" figure.
I hope this is helpful.
Finsbury Park branch office counter applicants
_________________________________________________________________________________________________.
Month 1998 1998 2000
January 5,426 5,273 5,556
February 5,131 4,929
March 5,376 6,038
April 5,377 5,384
May 4,463 4,775
June 5,317 5,835
July 5,947 5,692
August 4,730 5,686
September 5,514 6,363
October 5,410 5,620
November 5,045 6,264
December 3,841 5,022
Total 61,577 66,881
_________________________________________________________________________________________________.
Highgate branch office counter applicants
_________________________________________________________________________________________________.
Month 1998 1998 2000
January 4,698 4,280 5,300
February 4,620 4,225
March 4,668 5,363
April 4,666 4,608
May 4,402 4,126
June 4,880 5,066
July 5,090 5,029
August 4,335 5,154
September 4,955 5,655
October 4,565 5,097
November 4,635 5,231
December 4,193 4,420
Total 55,707 58,254
_________________________________________________________________________________________________.
Finsbury Park branch office
_________________________________________________________________________________________________.
Staff in post Complement
January 1998:
C3 -- --
B3 6 4
A4 16 15
A1 2 1
Total 24 20
January 1999:
C3 1 1
B3 5 5
A4 16.8 17
A1 2 3
Total 24.8 26
January 2000:
C3 1 1
B3 8 6
A4 16.5 17
A1 2 2
Total 27.5 26
_________________________________________________________________________________________________.
Highgate branch office
_________________________________________________________________________________________________.
Staff in post Complement
January 1998:
C3 -- --
B3 7 4
A4 20 15
A1 1 1
Total 28 20
January 1999:
C3 1 1
B3 7 5
A4 16 15
A1 1 1
Total 25 22
January 2000:
C3 1 1
B3 7 6
A4 16.8 17
A1 1.8 2
Total 26.6 26
_________________________________________________________________________________________________.
Subjects
Staff; Islington; Social Security Benefits Agency
Date
22 February 2000
Reference
344 c896-8W; 110487
House
House of Commons
To ask the Secretary of State for Social Security, what estimate he has made of the expense of retraining staff following the re-roling from a full benefits office to a gateway of Medvale House, Maidstone. - Including text of letter from Peter Mathison of the Benefits Agency and figures.
To ask the Secretary of State for Social Security, what estimate he has made of the expense of retraining staff following the re-roling from a full benefits office to a gateway of Medvale House, Maidstone. - Including text of letter from Peter Mathison of the Benefits Agency and figures.
Asked by
Ann Widdecombe
(Conservative)
Answered by
Angela Eagle
(Labour)
Answering body
Social Security Benefits Agency
Type
Written questions
Status
Answered
Tabled on
14 February 2000
For answer on
21 February 2000
Answered on
21 February 2000
Miss Widdecombe: To ask the Secretary of State for Social Security what estimate he has made of the expense of retraining staff
following the re-rolling from a full benefits office to a gateway of Medvale House, Maidstone. [110437]
Angela Eagle: This is a matter for Peter Mathison, the Chief Executive of the Benefits Agency. He will write to the right hon.
Member.
Letter from Peter Mathison to Miss Ann Widdecombe, dated 17 February 2000:
The Secretary of State has asked me to respond to your Parliamentary Question about Maidstone Benefits Agency Office.
Following the move of work from Maidstone in May 2000 there will be 24 staff who will need to be redeployed.
Out of the 24 staff, 2 are already contracted to work in other offices. A further 3 are on long term career breaks and will not be
affected by the moves of work in May. The assignments for the remaining 19 staff are not due to be decided until the end of
February, in anticipation of moves in May. A number of those staff will be transferred to another location where their skills and
knowledge will be fully utilised, doing the same type of work. Staff moving to other offices on different duties will require
training. However they will be filling posts that otherwise would be filled by new recruits who would have required extensive
training. Therefore it is anticipated that the net cost of retraining will in effect be marginal.
I hope this is helpful.
Subjects
Costs; Staff; Offices; Training; Social Security Benefits Agency; Maidstone
Date
21 February 2000
Reference
344 c787-8W; 110437
House
House of Commons
How many members of the Department of Social Security staff have been seconded from the Correspondence Section based at Quarry Bank, Leeds, to Scottish and Welsh administrations for training purposes; what is the length of their secondment; and what is the current backlog of correspondence from Members of Parliament and...
How many members of the Department of Social Security staff have been seconded from the Correspondence Section based at Quarry Bank, Leeds, to Scottish and Welsh administrations for training purposes; what is the length of their secondment; and what is the current backlog of correspondence from Members of Parliament and...
Asked by
Countess of Mar
(Crossbench)
Answered by
Baroness Hollis of Heigham
(Labour)
Answering body
Social Security Benefits Agency
Type
Written questions
Status
Answered
For answer on
1 February 2000
Answered on
1 February 2000
Subjects
Administrative delays; Correspondence; Department of Social Security; National Assembly for Wales; Staff; Training; Scottish Parliament; Secondment
Date
1 February 2000
Reference
HL 677; 609 c25-6WA
House
House of Lords
To ask the Secretary of State for Social Security, if staff at the Benefits Agency aged 60 years or over are allowed to continue in employment on a year to year basis until the age of 65. - Inc text of letter from Peter Mathison of the Benefits Agency.
To ask the Secretary of State for Social Security, if staff at the Benefits Agency aged 60 years or over are allowed to continue in employment on a year to year basis until the age of 65. - Inc text of letter from Peter Mathison of the Benefits Agency.
Asked by
Mohammad Sarwar
(Labour)
Answered by
Angela Eagle
(Labour)
Answering body
Social Security Benefits Agency
Type
Written questions
Status
Answered
Tabled on
16 July 1999
For answer on
27 July 1999
Answered on
27 July 1999
Mr. Sarwar: To ask the Secretary of State for Social Security if staff at the Benefits Agency aged 60 years or over are allowed to
continue in employment on a year-to-year basis until the age of 65. [92203]
Angela Eagle: Employment within the Benefits Agency is a matter for Peter Mathison, the Chief Executive of the Benefits Agency. He
will write to the hon. Member.
Letter from Peter Mathison to Mr. Mohammed Sarwar, dated 26 July 1999:
The Secretary of State for Social Security has asked me to reply to your recent question asking if staff in the Benefits Agency aged
60 or over are allowed to continue in employment on a year to year basis until the age of 65.
Retirement age in the Department of Social Security was restored to age 60 for all staff with effect from 31 July 1998. However, the
policy provides for retention of staff for business reasons for periods of 12 months at a time until the age of 65 for
administrative grades and until 62 for junior managers. Middle managers and above are required to retire at age 60.
The availability of the facility for retention beyond age 60 is reviewed annually and is dependent upon the projected staffing
requirements; staff are currently able to be retained until 31 July 2000.
I hope you find this reply helpful.
Subjects
Civil service; Staff; Retirement; Social Security Benefits Agency
Date
27 July 1999
Reference
92203; 336 c284W
House
House of Commons
To ask the Secretary of State for Social Security, pursuant to his Answer to the honourable Member for Perth, of 2nd July, Official Report, 334 c305-7W, if he will indicate the (i) number of staff employed, (ii) wage costs and (iii) running costs of each of the branch network offices...
To ask the Secretary of State for Social Security, pursuant to his Answer to the honourable Member for Perth, of 2nd July, Official Report, 334 c305-7W, if he will indicate the (i) number of staff employed, (ii) wage costs and (iii) running costs of each of the branch network offices...
Asked by
Andrew Welsh
(Scottish National Party)
Answered by
Stephen Timms
(Labour)
Answering body
Social Security Benefits Agency
Type
Written questions
Status
Answered
Tabled on
8 July 1999
For answer on
16 July 1999
Answered on
16 July 1999
Mr. Welsh: To ask the Secretary of State for Social Security, pursuant to his answer to the hon. Member for Perth (Ms Cunningham) of
2 July 1999, Official Report, columns 305-07, if he will indicate the (i) number of staff employed, (ii) wage costs and (iii)
running costs of each of the branch network offices of the Benefits Agency in the North East of Scotland Region. [91201]
Mr. Timms: The administration of the Benefits Agency is a matter for Peter Mathison, the Chief Executive of the Benefits Agency. He
will write to the hon. Member.
Letter from Peter Mathison to Mr. Andrew Welsh, dated 15 July 1999:
The Secretary of State has asked me to reply to your recent question asking, pursuant to his answer of 2 July to the honourable
Member for Perth, if he will indicate the (i) number of staff employed, (ii) wage costs and (iii) running costs of each of the
branch network offices of the Benefits Agency (BA) in the North East of Scotland Region.
The number of staff employed in each BA office within North East of Scotland, is as follows:
_________________________________________________________________________________________________.
Office District Staff
Peterhead Grampian and Shetland 64
Aberdeen Grampian and Shetland 236
_________________________________________________________________________________________________.
Data on wage and running costs cannot be provided by individual office. Costs are calculated on a District basis. That information
is provided for the District within Area Directorates 12 and 13 which cover Scotland. Please see the attached tables covering the
1998-99 financial year.
I hope this information is helpful.
AD12
£
_________________________________________________________________________________________________.
Expenditure
Salaries Goods/services Estate costs Sub-total CSUS District spend
GLW North 8,403,000 649,000 2,757,000 3,406,000 -- 11,809,000
GLW South 9,990,000 787,000 2,470,000 3,257,000 -- 13,247,000
GLW East 5,399,000 444,000 1,609,000 2,053,000 -- 7,452,000
Argyll and West 6,181,000 610,000 1,866,000 2,476,000 -- 8,657,000
Highlands and Islands 4,966,000 587,000 1,428,000 2,015,000 -- 6,981,000
SW Scotland 8,071,000 895,000 2,023,000 2,918,000 -- 10,989,000
Clyde Coast and Renfrew 7,121,000 563,000 1,918,000 2,481,000 -- 9,602,000
Other 6,718,000 5,835,000 375,000 6,210,000 -- 12,928,000
Total 56,849,000 10,370,000 14,446,000 24,816,000 35,703,000 117,368,000
_________________________________________________________________________________________________.
Notes: Other: This covers all expenditure on Centralised Area Teams, Accommodation and Office Services and Central Support Unit
Scotland Central Services: This covers all Operational Support Directorate and centrally funded projects costs
AD13
£
_________________________________________________________________________________________________.
Expenditure
Salaries Goods/services Estate costs Sub-total CSUS District spend
East Edinburgh and 7,090,000 659,000 730,000 1,389,000 -- 8,479,000
Borders
Lothian West and North 5,709,000 546,000 1,606,000 2,152,000 -- 7,861,000
Edinburgh
Fife 5,072,000 539,000 1,506,000 2,045,000 -- 7,117,000
Tayside 6,077,000 599,000 1,738,000 2,337,000 -- 8,414,000
Grampian and Shetland 4,616,000 577,000 1,336,000 1,913,000 -- 6,529,000
Lanarkshire 8,870,000 822,000 2,793,000 3,615,000 -- 12,485,000
Forth Valley 4,260,000 525,000 1,205,000 1,730,000 -- 5,990,000
Other 1,585,000 904,000 2,458,000 3,362,000 -- 4,947,000
Total 43,279,000 5,171,000 13,372,000 18,543,000 -- 61,822,000
_________________________________________________________________________________________________.
Note: Other: This covers all expenditure on Area Personnel Unit, Area Director's Support Team and secondment and voluntary early
retirement
Subjects
Civil servants; Pay; Staff; Scotland; Social Security Benefits Agency; Operating costs
Date
16 July 1999
Reference
91201; 335 c349-50W;335 c351W
House
House of Commons
To ask the Secretary of State for Social Security, pursuant to his Answer to the honourable Member for Perth of 2nd July , Official Report, columns 305-7, if he will list the (a) number of staff employed, (b) wage costs and (c) running costs of each of the branch network...
To ask the Secretary of State for Social Security, pursuant to his Answer to the honourable Member for Perth of 2nd July , Official Report, columns 305-7, if he will list the (a) number of staff employed, (b) wage costs and (c) running costs of each of the branch network...
Asked by
Margaret Ewing
(Scottish National Party)
Answered by
Stephen Timms
(Labour)
Answering body
Social Security Benefits Agency
Type
Written questions
Status
Answered
Tabled on
7 July 1999
For answer on
15 July 1999
Answered on
15 July 1999
Mrs. Ewing: To ask the Secretary of State for Social Security, pursuant to his answer to the hon. Member for Perth (Ms Cunningham)
of 2 July 1999, Official Report, columns 305-07, if he will list the (a) number of staff employed, (b) wage costs and (c) running
costs of each of the branch network offices of the Benefits Agency in the Highland Region and the Western and Northern Isles.
[90927]
Mr. Timms: The administration of Benefits Agency offices is a matter for Peter Mathison, the Chief Executive of the Benefits Agency.
He will write to the hon. Member.
Letter from Peter Mathison to Mrs. Margaret Ewing, dated 14 July 1999:
The Secretary of State has asked me to reply to your recent question, pursuant to his answer of 2 July to the honourable Member for
Perth, if he will list the (a) number of staff employed, (b) wage costs and (c) running costs of each of the branch network offices
of the Benefits Agency (BA) in the Highland Region and the Western and Northern Isles.
The number of staff employed by the BA within the Highlands Western and Northern Isles is attached at appendix A. Data on wage and
running costs cannot be provided by individual site. Costs are calculated on a district basis. That information is provided for the
districts within Area Directorates 12 and 13 which cover Scotland. Please see the attached tables covering the 1998/99 financial
year (see appendix B).
I hope this information is helpful.
Appendix A
_________________________________________________________________________________________________.
Office BA district Staff
Benbecula Highlands and Islands 1
Buckie Highlands and Islands 5
Dingwall Highlands and Islands 1
Elgin Highlands and Islands 79
Fort William Highlands and Islands 26
Invergordon Highlands and Islands 3
Inverness Highlands and Islands 155
Kirkwall Highlands and Islands 11
Nairn Highlands and Islands 1
Portree Highlands and Islands 1
Stornoway Highlands and Islands 41
Thurso Highlands and Islands 1
Wick Highlands and Islands 41
Lerwick Grampian and Shetland 20
_________________________________________________________________________________________________.
Appendix B: AD12
£
_________________________________________________________________________________________________.
Expenditure
Salaries Goods/services Estate costs Sub-total CSUS District spend
GLW North 8,403,000 649,000 2,757,000 3,406,000 -- 11,809,000
GLW South 9,990,000 787,000 2,470,000 3,257,000 -- 13,247,000
GLW East 5,399,000 444,000 1,609,000 2,053,000 -- 7,452,000
Argyll and West 6,181,000 610,000 1,866,000 2,476,000 -- 8,657,000
Highlands and Islands 4,966,000 587,000 1,428,000 2,015,000 -- 6,981,000
South West Scotland 8,071,000 895,000 2,023,000 2,918,000 -- 10,989,000
Clyde Coast and Renfrew 7,121,000 563,000 1,918,000 2,481,000 -- 9,602,000
Other 6,718,000 5,835,000 375,000 6,210,000 -- 12,928,000
Total 56,849,000 10,370,000 14,446,000 24,816,000 35,703,000 117,368,000
_________________________________________________________________________________________________.
Notes: Other--This covers all expenditure on Centralised Area Teams, Accommodation and Office Services and Central Support Unit
Scotland Central Services--This covers all Operational Support Directorate and centrally funded projects costs
Appendix B: AD13
£
_________________________________________________________________________________________________.
Expenditure
Salaries Goods/services Estate costs Sub-total CSUS District spend
East Edinburgh and 7,090,000 659,000 730,000 1,389,000 -- 8,479,000
Borders
Lothian West and North 5,709,000 546,000 1,606,000 2,152,000 -- 7,861,000
Edinburgh
Fife 5,072,000 539,000 1,506,000 2,045,000 -- 7,117,000
Tayside 6,077,000 599,000 1,738,000 2,337,000 -- 8,414,000
Grampian and Shetland 4,616,000 577,000 1,336,000 1,913,000 -- 6,529,000
Lanarkshire 8,870,000 822,000 2,793,000 3,615,000 -- 12,485,000
Forth Valley 4,260,000 525,000 1,205,000 1,730,000 -- 5,990,000
Other 1,585,000 904,000 2,458,000 3,362,000 -- 4,947,000
Total 43,279,000 5,171,000 13,372,000 18,543,000 -- 61,822,000
_________________________________________________________________________________________________.
Note: Other--This covers all expenditure on Area Personnel Unit, Area Director's Support Team and secondment and voluntary early
retirement
Subjects
Costs; Highlands of Scotland; Pay; Staff; Offices; Scotland; Social Security Benefits Agency; Operating costs
Date
15 July 1999
Reference
90927; 335 c305-7W;335 c307-9W
House
House of Commons
To ask the Secretary of State for Social Security, pursuant to his Answer to the honourable Member for Perth of 2nd July, Official Report, columns 305-7, if he will list the (a) number of staff employed, (b) wage costs and (c) running costs of each of the branch network offices...
To ask the Secretary of State for Social Security, pursuant to his Answer to the honourable Member for Perth of 2nd July, Official Report, columns 305-7, if he will list the (a) number of staff employed, (b) wage costs and (c) running costs of each of the branch network offices...
Asked by
John Swinney
(Scottish National Party)
Answered by
Stephen Timms
(Labour)
Answering body
Social Security Benefits Agency
Type
Written questions
Status
Answered
Tabled on
7 July 1999
For answer on
15 July 1999
Answered on
15 July 1999
Mr. Swinney: To ask the Secretary of State for Social Security, pursuant to his answer to the hon. Member for Perth (Ms Cunningham)
of 2 July 1999, Official Report, columns 305-07, if he will list the (a) number of staff employed, (b) wage costs and (c) running
costs of each of the branch network offices of the Benefits Agency in the Mid Scotland and Fife Region. [90791]
Mr. Timms: The administration of Benefits Agency offices is a matter for Peter Mathison, the Chief Executive of the Benefits Agency.
He will write to the hon. Member.
Letter from Peter Mathison to Mr. John Swinney, dated 14 July 1999:
The Secretary of State has asked me to reply to your recent question asking, pursuant to his answer to the honourable Member for
Perth of 2 July, if he will list the (a) number of staff employed, (b) wage costs and (c) running costs of each of the branch
network offices of the Benefits Agency (BA) in the Mid Scotland and Fife Region.
The number of staff employed in each BA office within Mid-Scotland and Fife is contained in a table attached at appendix A.
Data on wage and running costs cannot be provided by individual office. Costs are calculated on a district basis. That information
is provided for the districts within Area Directorates 12 and 13 which cover Scotland. Please see the attached tables covering the
1998/99 financial year (appendix B).
I hope this information is helpful.
Appendix A
_________________________________________________________________________________________________.
Office BA district Staff
Springburn Glasgow North 193
Maryhill Glasgow North 89
City Glasgow North 135
Cumbernauld Glasgow North 88
Cranstonhill Glasgow North 48
Paisley Clyde Coast and Renfrew 284
Johnstone Clyde Coast and Renfrew 7
Greenock Clyde Coast and Renfrew 189
Port Glasgow Clyde Coast and Renfrew 35
Largs Clyde Coast and Renfrew 5
Rothesay Clyde Coast and Renfrew 4
Dunoon Clyde Coast and Renfrew 6
Renfrew Clyde Coast and Renfrew 3
Anniesland Argyll and West 132
Partick Argyll and West 78
Clydebank Argyll and West 168
Dumbarton Argyll and West 12
Alexandria Argyll and West 1
Campbeltown Argyll and West 18
Oban Argyll and West 23
Laurieston Glasgow South 229
Newlands Glasgow South 214
East Kilbride Glasgow South 110
Pollok Glasgow South 18
Craigton Glasgow South 23
Rutherglen Glasgow South 18
Shettleston Glasgow East 145
Provan Glasgow East 90
Bridgeton Glasgow East 124
Dundee Tayside 234
Perth Tayside 93
Arbroath Tayside 83
Dunbermline Fife 84
Kirkcaldy Fife 131
Cowdenbeath Fife 61
Leven Fife 58
Falkirk Forth Valley 138
Stirling Forth Valley 148
Bellshill Lanarkshire 97
Coatbridge Lanarkshire 144
Hamilton Lanarkshire 158
Motherwell Lanarkshire 157
Airdrie Lanarkshire 17
Shotts Lanarkshire 4
Edinburgh Edinburgh and Borders 236
_________________________________________________________________________________________________.
Appendix B: AD12
£
_________________________________________________________________________________________________.
Expenditure
Salaries Goods/services Estate costs Sub-total CSUS District spend
GLW North 8,403,000 649,000 2,757,000 3,406,000 -- 11,809,000
GLW South 9,990,000 787,000 2,470,000 3,257,000 -- 13,247,000
GLW East 5,399,000 444,000 1,609,000 2,053,000 -- 7,452,000
Argyll and West 6,181,000 610,000 1,866,000 2,476,000 -- 8,657,000
Highlands and Islands 4,966,000 587,000 1,428,000 2,015,000 -- 6,981,000
SW Scotland 8,071,000 895,000 2,023,000 2,918,000 -- 10,989,000
Clyde Coast and Renfrew 7,121,000 563,000 1,918,000 2,481,000 -- 9,602,000
Other 6,718,000 5,835,000 375,000 6,210,000 -- 12,928,000
Total 56,849,000 10,370,000 14,446,000 24,816,000 35,703,000 117,368,000
_________________________________________________________________________________________________.
Notes: Other--This covers all expenditure on Centralised Area Teams, Accommodation and Office Services and Central Support Unit
Scotland Central Services--This covers all Operational Support Directorate and centrally funded projects costs
Appendix B: AD13
£
_________________________________________________________________________________________________.
Expenditure
Salaries Goods/services Estate costs Sub-total CSUS District spend
East Edinburgh and 7,090,000 659,000 730,000 1,389,000 -- 8,479,000
Borders
Lothian West and North 5,709,000 546,000 1,606,000 2,152,000 -- 7,861,000
Edinburgh
Fife 5,072,000 539,000 1,506,000 2,045,000 -- 7,117,000
Tayside 6,077,000 599,000 1,738,000 2,337,000 -- 8,414,000
Grampian and Shetland 4,616,000 577,000 1,336,000 1,913,000 -- 6,529,000
Lanarkshire 8,870,000 822,000 2,793,000 3,615,000 -- 12,485,000
Forth Valley 4,260,000 525,000 1,205,000 1,730,000 -- 5,990,000
Other 1,585,000 904,000 2,458,000 3,362,000 -- 4,947,000
Total 43,279,000 5,171,000 13,372,000 18,543,000 -- 61,822,000
_________________________________________________________________________________________________.
Note: Other--This covers all expenditure on Area Personnel Unit, Area Director's Support Team and secondment and voluntary early
retirement
Subjects
Costs; Pay; Staff; Offices; Scotland; Social Security Benefits Agency; Operating costs
Date
15 July 1999
Reference
90791; 335 c303-6W;335 c305-7W
House
House of Commons
To ask the Secretary of State for Social Security, pursuant to his Answer to the honourable Member for Perth of 2nd July, Official Report, columns 305-7, if he will indicate the (a) number of staff employed, (b) wage costs and (c) running costs of each of the branch network offices...
To ask the Secretary of State for Social Security, pursuant to his Answer to the honourable Member for Perth of 2nd July, Official Report, columns 305-7, if he will indicate the (a) number of staff employed, (b) wage costs and (c) running costs of each of the branch network offices...
Asked by
Alasdair Morgan
(Scottish National Party)
Answered by
Stephen Timms
(Labour)
Answering body
Social Security Benefits Agency
Type
Written questions
Status
Answered
Tabled on
7 July 1999
For answer on
15 July 1999
Answered on
15 July 1999
Mr. Alasdair Morgan: To ask the Secretary of State for Social Security, pursuant to his answer to the hon. Member for Perth (Ms
Cunningham) of 2 July 1999, Official Report, columns 305-07, if he will indicate the (a) number of staff employed, (b) wage costs
and (c) running costs of each of the branch network offices of the Benefits Agency in the South of Scotland Region. [90790]
Mr. Timms: The administration of Benefits Agency offices is a matter for Peter Mathison, the Chief Executive of the Benefits Agency.
He will write to the hon. Member.
Letter from Peter Mathison to Mr. Alasdair Morgan, dated 14 July 1999:
The Secretary of State has asked me to reply to your recent question asking, pursuant to his answer to the honourable Member for
Perth of 2 July, to indicate the (a) number of staff employed, (b) wage costs and (c) running costs of the branch network offices of
the Benefits Agency (BA) in the South of Scotland Region.
The number of staff employed by the BA within the South of Scotland is attached at appendix A.
Data on wage and running costs cannot be provided by individual office. Costs are calculated on a District basis. That information
is therefore provided for the Districts within Area Directorates 12 and 13 which cover Scotland. Please see the attached tables
covering the 1998-99 financial year.
I hope this information is helpful.
Appendix A
_________________________________________________________________________________________________.
Office BA district Staff
Ayr South West Scotland 185
Cumnock South West Scotland 5
Dumfries South West Scotland 96
Irvine South West Scotland 155
Kilmarnock South West Scotland 89
Stranraer South West Scotland 39
_________________________________________________________________________________________________.
Appendix B: AD12
£
_________________________________________________________________________________________________.
Expenditure
Salaries Goods/services Estate costs Sub-total CSUS District spend
GLW North 8,403,000 649,000 2,757,000 3,406,000 -- 11,809,000
GLW South 9,990,000 787,000 2,470,000 3,257,000 -- 13,247,000
GLW East 5,399,000 444,000 1,609,000 2,053,000 -- 7,452,000
Argyll and West 6,181,000 610,000 1,866,000 2,476,000 -- 8,657,000
Highlands and Islands 4,966,000 587,000 1,428,000 2,015,000 -- 6,981,000
SW Scotland 8,071,000 895,000 2,023,000 2,918,000 -- 10,989,000
Clyde Coast and Renfrew 7,121,000 563,000 1,918,000 2,481,000 -- 9,602,000
Other 6,718,000 5,835,000 375,000 6,210,000 -- 12,928,000
Total 56,849,000 10,370,000 14,446,000 24,816,000 35,703,000 117,368,000
_________________________________________________________________________________________________.
Notes: Other--This covers all expenditure on Centralised Area Teams, Accommodation and Office Services and Central Support Unit
Scotland Central Services--This covers all Operational Support Directorate and centrally funded projects costs
Appendix B: AD13
£
_________________________________________________________________________________________________.
Expenditure
Salaries Goods/services Estate costs Sub-total CSUS District spend
East Edinburgh and 7,090,000 659,000 730,000 1,389,000 -- 8,479,000
Borders
Lothian West and North 5,709,000 546,000 1,606,000 2,152,000 -- 7,861,000
Edinburgh
Fife 5,072,000 539,000 1,506,000 2,045,000 -- 7,117,000
Tayside 6,077,000 599,000 1,738,000 2,337,000 -- 8,414,000
Grampian and Shetland 4,616,000 577,000 1,336,000 1,913,000 -- 6,529,000
Lanarkshire 8,870,000 822,000 2,793,000 3,615,000 -- 12,485,000
Forth Valley 4,260,000 525,000 1,205,000 1,730,000 -- 5,990,000
Other 1,585,000 904,000 2,458,000 3,362,000 -- 4,947,000
Total 43,279,000 5,171,000 13,372,000 18,543,000 -- 61,822,000
_________________________________________________________________________________________________.
Note: Other--This covers all expenditure on Area Personnel Unit, Area Director's Support Team and secondment and voluntary early
retirement
Subjects
Costs; Pay; Staff; Offices; Scotland; Social Security Benefits Agency; Operating costs
Date
15 July 1999
Reference
90790; 335 c302-3W;335 c304-5W
House
House of Commons
To ask the Secretary of State for Social Security, what evaluation he has made of the effectiveness of the training undertaken by staff conducting Benefit Integrity Project interviews. - Inc text of letter from Peter Mathison of the Benefits Agency.
To ask the Secretary of State for Social Security, what evaluation he has made of the effectiveness of the training undertaken by staff conducting Benefit Integrity Project interviews. - Inc text of letter from Peter Mathison of the Benefits Agency.
Asked by
Paul Burstow
(Liberal Democrat)
Answered by
Hugh Bayley
(Labour)
Answering body
Social Security Benefits Agency
Type
Written questions
Status
Answered
Tabled on
16 March 1999
For answer on
23 March 1999
Answered on
23 March 1999
Mr. Burstow: To ask the Secretary of State for Social Security what evaluation he has made of the effectiveness of the training
undertaken by staff conducting Benefit Integrity Project interviews. [77890]
Mr. Bayley: The training of Benefits Agency Staff is a matter for Peter Mathison, Chief Executive of the Agency. He will write to
the hon. Member.
Letter from Peter Mathison to Mr. Paul Burstow, dated 22 March 1999:
The Secretary of State for Social Security has asked me to reply to your recent Parliamentary Question asking what evaluation he has
made of the effectiveness of the training undertaken by staff conducting Benefit Integrity Project interviews.
The Benefits Agency is committed to high quality training and all training courses, including those delivered to Benefit Integrity
Project staff, are evaluated on an ongoing basis with training needs under continual review.
All training events, including refresher training undertaken with input from the Disablement Income Group (DIG), have been
separately evaluated for their effectiveness. Post-course evaluation questionnaires are completed by all staff and post-training
workshops have been carried out. This information has been used to further improve the training.
The findings of the evaluation were that the training: sufficiently equipped the visiting staff to be able to carry out the visits
focused on good practices reinforced the purpose of the project
Managers accompany visiting staff on a number of visits each year to ensure that the training principles have been assimilated.
There has been much positive feedback from customers on how the visits have been carried out.
DIG has prepared a report for the Benefits Agency that summarises their input into the training. They have made valuable suggestions
for the future. We will be using their findings and our own evaluation to develop training for staff who will be working on the new
periodic enquiry process from April 1999.
Subjects
Disability living allowance; Interviews; Staff; Training; Social Security Benefits Agency; Benefit integrity project
Date
23 March 1999
Reference
328 c149W; 77890
House
House of Commons
To ask the Secretary of State for Social Security, how many people were employed by the Benefits Agency on the last day for which a figure is available. - Includes figures and text of letter from Peter Mathison of Benefits Agency.
To ask the Secretary of State for Social Security, how many people were employed by the Benefits Agency on the last day for which a figure is available. - Includes figures and text of letter from Peter Mathison of Benefits Agency.
Asked by
Audrey Wise
(Labour)
Answered by
Angela Eagle
(Labour)
Answering body
Social Security Benefits Agency
Type
Written questions
Status
Answered
Tabled on
23 February 1999
For answer on
3 March 1999
Answered on
3 March 1999
Audrey Wise: To ask the Secretary of State for Social Security how many people were employed by the Benefits Agency on the last day
for which a figure is available. [73626]
Angela Eagle: Staffing of the Benefits Agency is a matter for the Chief Executive, Peter Mathison. He will write to my hon. Friend.
Letter from Peter Mathison to Audrey Wise, dated 2 March 1999:
The Secretary of Social Security has asked me to reply to your recent Parliamentary Question asking how many staff were employed by
the Benefits Agency on the last day for which a figure is available.
As at 31 January 1999, the Benefits Agency had a total of 74307 staff in post. In addition, there were 3934 staff employed on casual
contracts.
I hope that this is helpful.
Subjects
Civil servants; Staff; Social Security Benefits Agency
Date
3 March 1999
Reference
73626; 326 c800W
House
House of Commons
To ask the Secretary of State for Social Security, how many staff in the Benefits Agency have been employed for less than (a) three months, (b) six months, (c) one year and (d) two years. - Includes table and text of letter from Peter Mathison of Benefits Agency.
To ask the Secretary of State for Social Security, how many staff in the Benefits Agency have been employed for less than (a) three months, (b) six months, (c) one year and (d) two years. - Includes table and text of letter from Peter Mathison of Benefits Agency.
Asked by
Terry Rooney
(Labour)
Answered by
Angela Eagle
(Labour)
Answering body
Social Security Benefits Agency
Type
Written questions
Status
Answered
Tabled on
28 January 1999
For answer on
4 February 1999
Answered on
4 February 1999
Mr. Rooney: To ask the Secretary of State for Social Security how many staff in the Benefits Agency have been employed for less than
(a) three months, (b) six months, (c) one year and (d) two years. [68941]
Angela Eagle: The administration of the Benefits Agency is a matter for the Chief Executive, Peter Mathison. He will write to the
hon. Member.
Letter from Peter Mathison to Mr. Terry Rooney, dated 3 February 1999:
The Secretary of State for Social Security has asked me to reply to your recent Parliamentary Question asking how many staff in the
Benefits Agency have been employed for less than (a) three months, (b) six months, (c) one year and (d) two years.
The information you have asked for is included in the attached table.
As at 31 December 1998 the Agency employed 66,638 members of staff who had been employed for two years or more.
I hope you find this reply helpful.
Benefits Agency permanent and fixed term appointment staff by length of service as at 31 December 1998
_________________________________________________________________________________________________.
Length of service Permanent and fixed-term contract Casual staff
Less than 3 months 1,478 1,258
3 to 6 months 1,429 1,251
6 months to 1 year 2,342 1,093
1 to 2 years 1,718 291
Total 6,967 3,893
_________________________________________________________________________________________________.
Note: Figures are provisional and subject to change
Subjects
Staff; Social Security Benefits Agency
Date
4 February 1999
Reference
68941; 324 c780W
House
House of Commons