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High quality customer service makes commercial sense and the Government expects all businesses to treat consumers fairly. However, the Government does not seek to intervene in the detail of how businesses conduct their activities, which are essentially commercial matters. For free advice on consumer rights and how to make complaints,...
High quality customer service makes commercial sense and the Government expects all businesses to treat consumers fairly. However, the Government does not seek to intervene in the detail of how businesses conduct their activities, which are essentially commercial matters. For free advice on consumer rights and how to make complaints,...
To ask the Secretary of State for Business, Energy and Industrial Strategy, if his Department will make an assessment of the potential merits of establishing legal protections for consumers facing excessive call hold times when contacting businesses' customer services.
To ask the Secretary of State for Business, Energy and Industrial Strategy, if his Department will make an assessment of the potential merits of establishing legal protections for consumers facing excessive call hold times when contacting businesses' customer services.
High quality customer service makes commercial sense and the Government expects all businesses to treat consumers fairly. However, the Government does not seek to intervene in the detail of how businesses conduct their activities, which are essentially commercial matters. For free advice on consumer rights and how to make complaints, consumers may contact the Citizens Advice consumer service on 0808 223 1133 (www.consumeradvice.org.uk/) or Advice Direct Scotland on 0808 164 6000 (www.consumeradvice.scot) for consumers living in Scotland.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what sanctions Trading Standards can impose on advertisers referred to them by the Advertising Standards Agency for consistently breaking advertising standards.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what sanctions Trading Standards can impose on advertisers referred to them by the Advertising Standards Agency for consistently breaking advertising standards.
Buckinghamshire & Surrey Trading Standards Service (B&STSS) acts as the prosecuting authority for investigations carried out by the Advertising Standards Authority (ASA).
B&STSS uses its own legal powers to assess, investigate and take action, where appropriate, on any matter ASA refers to it. Action available to B&STSS includes arranging undertakings with traders and prosecutions.
To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will take steps to institute financial penalties against firms which fail to answer customers' telephone calls within a specified acceptable period of time; and if he will make a statement.
To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will take steps to institute financial penalties against firms which fail to answer customers' telephone calls within a specified acceptable period of time; and if he will make a statement.
High quality customer service makes commercial sense and the Government expects all businesses to treat consumers fairly. However, the Government does not seek to intervene in the detail of how businesses conduct their activities, which are essentially commercial matters. For free advice on consumer rights and how to make complaints, consumers may contact the Citizens Advice consumer service on 0808 223 1133 (www.consumeradvice.org.uk/) or Advice Direct Scotland on 0808 164 6000 (www.consumeradvice.scot) for consumers living in Scotland.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what recent assessment he has made of the effectiveness of the work of (a) the Financial Conduct Authority and (b) Ofcom in improving customer service standards in their respective industrial sectors.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what recent assessment he has made of the effectiveness of the work of (a) the Financial Conduct Authority and (b) Ofcom in improving customer service standards in their respective industrial sectors.
Neither of the two regulators referred to are the responsibility of my rt. hon. Friend the Secretary of State.
I am pleased to announce that the Government is going further to make it easier and cheaper for businesses to move to the new UKCA product regulation regime.
Our new UKCA regime gives us the chance to take control of the way products are regulated and ensure these rules work to...
I am pleased to announce that the Government is going further to make it easier and cheaper for businesses to move to the new UKCA product regulation regime.
Our new UKCA regime gives us the chance to take control of the way products are regulated and ensure these rules work to...
To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will publish a timeline of when he plans to undertake the next statutory review of the Pubs Code and the performance of the Pubs Code Adjudicator.
To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will publish a timeline of when he plans to undertake the next statutory review of the Pubs Code and the performance of the Pubs Code Adjudicator.
The second statutory review of the Pubs Code and the Pubs Code Adjudicator covers the period from 1 April 2019 to 31 March 2022.
BEIS has already started the review by considering a range of publicly available evidence. On 26 May 2022, I published an invitation seeking stakeholders’ views and evidence which will also be considered as part of this review.
This can be accessed through GOV.uk at www.gov.uk/government/consultations/pubs-code-and-pubs-code-adjudicator-invitation-for-views-on-the-second-statutory-review-2019-to-2022 and stakeholders have until 17 August 2022 to respond.
A report on the findings of the review will be published as soon as practicable and laid before Parliament by the Secretary of State.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment he has made of the adequacy of the performance of the Competition Appeal Tribunal in completing cases in a timely manner.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment he has made of the adequacy of the performance of the Competition Appeal Tribunal in completing cases in a timely manner.
The Post Implementation Review of the Competition Appeal Tribunal Rules 2015 was published in April 2022. This sets out that the intended objectives of the Rules, that is, to streamline procedures in the CAT and minimise the length and cost of CAT cases while ensuring access to recourse for affected parties, have largely been achieved.
The Competition Appeal Tribunal reports on all of their cases in their annual report and they provide regular updates on the case pages on their website.
To ask the Secretary of State for Business, Energy and Industrial Strategy, how many cases brought to the Competition Appeal Tribunal within the last five years have taken over nine months to complete.
To ask the Secretary of State for Business, Energy and Industrial Strategy, how many cases brought to the Competition Appeal Tribunal within the last five years have taken over nine months to complete.
The Tribunal is resourced to deal with these cases as quickly as due process allows. The parties before the Tribunal need time to prepare for the hearing, and the Tribunal will set a timetable for this taking account of the parties' resources, the need for a fair hearing and the need to resolve cases as expeditiously as possible.
Further detail covering the period October 2010 to October 2020 was set out in the Call for Evidence for the recent post-implementation review of the Competition Appeal Tribunal Rules published in May 2021.
To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will publish the target response time between (a) notification being made to the Investment Security Unit and (b) response from that Unit; and what his Department's latest assessment is of that Unit's performance against that target.
To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will publish the target response time between (a) notification being made to the Investment Security Unit and (b) response from that Unit; and what his Department's latest assessment is of that Unit's performance against that target.
The National Security and Investment Act 2021 requires the Secretary of State to prepare an annual report, including information on the numbers of notifications accepted and rejected, the average number of working days taken to accept or reject them, and the sectors in which they fall.
The first annual report covering 4 January 2022 – 31 March 2022 is currently being prepared and will be laid before both Houses and published in due course.
The Government does not publish individual notifications in recognition of the fact that most acquisitions raise no national security risks and are primarily a matter for the parties.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment his Department has made of the adequacy of funding provided to the Insolvency Service to perform its duties effectively.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment his Department has made of the adequacy of funding provided to the Insolvency Service to perform its duties effectively.
Funding arrangements for the Insolvency Service over the next three years were considered at the recent Spending Review. The Insolvency Service regularly reports to the Department on its finances, its use of resources and its performance.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what recent assessment he has made of the adequacy of staffing levels at Companies House.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what recent assessment he has made of the adequacy of staffing levels at Companies House.
The Government is committed to ensuring that Companies House has the resources and staffing it needs to carry out its functions. The Department regularly engages with Companies House to ensure it has the resources it needs and £63m of investment will be made over the Spending Review period to support transformation of the agency.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment he made of the adequacy of staffing levels at the Competition and Markets Authority.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment he made of the adequacy of staffing levels at the Competition and Markets Authority.
As a non-ministerial department, the Competition and Markets Authority (CMA) is responsible for managing its own resources and for ensuring that it has adequate staffing levels to fulfil its commitments. Government is supporting the CMA with additional funding to hire skilled staff to carry out its new functions. At the last Spending Review, the CMA received an increase to its budget to support the roll-out of the Digital Markets Unit. Dependent on legislative progress of the proposed digital competition regime, by 2024-25 the CMA will have a budget of £130.5 million.
The CMA is directly accountable to Parliament and reports on its staffing levels and remuneration in its annual report.
To ask the Secretary of State for Business, Energy and Industrial Strategy, how many applications to the Historic Shortfall Scheme his Department has processed.
To ask the Secretary of State for Business, Energy and Industrial Strategy, how many applications to the Historic Shortfall Scheme his Department has processed.
Publicly available information relating to the amount of offers processed can now be found on the Post Office’s website (https://corporate.postoffice.co.uk/en/historical-matters/historical-matters-progress/historical-shortfall-scheme-information-on-progress). This page will be updated on a monthly basis.
As of 08 April, out of the 2,522 applications received, 1,215 offers have been issued and 899 have been paid out.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what the average time taken is for registrations of land by the land registry in each of the last three years; and what recent assessment he has made of adequacy of the efficiency of the land registry.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what the average time taken is for registrations of land by the land registry in each of the last three years; and what recent assessment he has made of adequacy of the efficiency of the land registry.
HM Land Registry (HMLR) processed over 135,000 information service requests or applications to change the Land Register every day in 2021/22.
Approximately 88% were information service requests. Over 90% of these were delivered instantly via digital services, with the remainder delivered within three days. Applications to change the Register make up the other 12% of requests and vary widely in type and complexity.
Both customer demand and HMLR’s overall output is higher than three years ago. At the same time, HMLR has focused a greater proportion of its resource on the less frequent, but more complex applications that it best supports the needs of all customers. As a result, and while precise comparisons with three years ago are not straightforward due to differences in processes for customers and categorisation of case type, this rebalancing has increased the average waiting time for all cases, despite the increase in overall output. Over the last quarter, the average time to process changes for all cases was 7 weeks compared to 4 weeks during the same period last year. The time taken to process an application to change the Register should not impact a property sale because it takes place after a transaction has completed. However, if a delay might have a negative impact on future transactions, customers can request for any change to be fast tracked for no extra cost. HMLR is currently processing up to an average 950 of these applications each day (up from around 550 in April 2021). It has maintained a 95% rate of completion within 10 working days across all fast tracked applications.
HMLR is making significant investment in long-term transformation. In the next three years it will have automated most applications to amend the Register and re-focused its expert caseworkers onto processing the most complex applications. It will also have started to improve the quality and accessibility of geospatial data to realise its vision of a fully informed property market that supports the wider economy.
To ask the Secretary of State for Business, Energy and Industrial Strategy, if his Department will make an assessment of the potential merits of including Companies House in the Data Protection Act 2018 to ensure that personal details are presented accurately.
To ask the Secretary of State for Business, Energy and Industrial Strategy, if his Department will make an assessment of the potential merits of including Companies House in the Data Protection Act 2018 to ensure that personal details are presented accurately.
The Government is currently undertaking work with a view to introducing new powers and functions which will enable the Registrar of Companies to better support the UK business environment. This will include a new function to maintain the integrity of the Register. It is one of a number of proposals set out in the recent White Paper on Reform of Companies House, which the Government intends to bring into force through appropriate legislation in the next session of this Parliament.
To ask the Secretary of State for Business, Energy and Industrial Strategy, whether he is taking steps for (a) breach of contract and (b) enforcing appropriate financial remedies against Fujitsu for supplying faulty computer software in the Horizon Programme.
To ask the Secretary of State for Business, Energy and Industrial Strategy, whether he is taking steps for (a) breach of contract and (b) enforcing appropriate financial remedies against Fujitsu for supplying faulty computer software in the Horizon Programme.
We have established the Post Office Horizon IT Inquiry chaired by Sir Wyn Williams to find out what happened. We can look at accountability in relation to the Post Office and Fujitsu only when we have Sir Wyn’s findings.
Motion, That this House has considered Royal Mail services and the covid-19 pandemic. Agreed to on question.
Motion, That this House has considered Royal Mail services and the covid-19 pandemic. Agreed to on question.
It is a pleasure to serve under your chairmanship, Ms Ali.
I congratulate the hon. Member for Dulwich and West Norwood (Helen Hayes) on securing today’s important debate about Royal Mail’s services and the covid-19 pandemic. Clearly, this is not the first time that we have discussed the issues—the ongoing issues—in...
It is a pleasure to serve under your chairmanship, Ms Ali.
I congratulate the hon. Member for Dulwich and West Norwood (Helen Hayes) on securing today’s important debate about Royal Mail’s services and the covid-19 pandemic. Clearly, this is not the first time that we have discussed the issues—the ongoing issues—in...
I cannot give the hon. Member that assurance, because he is referring to Post Office Ltd, which was disentangled from Royal Mail at the time of sale. Post Office Ltd oversees franchised post offices and owns and runs Crown post offices, and it is going through its own modernisation programme....
I cannot give the hon. Member that assurance, because he is referring to Post Office Ltd, which was disentangled from Royal Mail at the time of sale. Post Office Ltd oversees franchised post offices and owns and runs Crown post offices, and it is going through its own modernisation programme....