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T7
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Harriett Baldwin (West Worcestershire) (Con):
Merry Christmas, Mr Speaker, to you, your team and the Treasury team.
Between now and the next Treasury questions, millions of our constituents will be required to file a self-assessment tax return, yet this week we learned that His Majesty’s Revenue and Customs has suddenly shut down its hotline for the majority of people and their advisers. Our most law-abiding citizens are trying to get their taxes right, so what advice can my hon. Friend the Financial Secretary to the Treasury give to them as to how they can contact HMRC?
T7
.
Harriett Baldwin (West Worcestershire) (Con):
Merry Christmas, Mr Speaker, to you, your team and the Treasury team.
Between now and the next Treasury questions, millions of our constituents will be required to file a self-assessment tax return, yet this week we learned that His Majesty’s Revenue and Customs has suddenly shut down its hotline for the majority of people and their advisers. Our most law-abiding citizens are trying to get their taxes right, so what advice can my hon. Friend the Financial Secretary to the Treasury give to them as to how they can contact HMRC?
I thank my hon. Friend the Chair of the Treasury Committee for raising this issue with me. We want to ensure that people can be served accurately and effectively through the most efficient channels. Two thirds of calls to the self-assessment line could be resolved online, through other channels—I highly recommend the app, for example. Last year, HMRC received over 3 million calls on three issues—resetting a password, getting a tax code and getting a national insurance number—that could easily be resolved digitally. People will still be able to call in, but we need to redeploy resources away from very simple questions towards those most in need, which will help those who are digitally unaware.
I thank my hon. Friend the Chair of the Treasury Committee for raising this issue with me. We want to ensure that people can be served accurately and effectively through the most efficient channels. Two thirds of calls to the self-assessment line could be resolved online, through other channels—I highly recommend the app, for example. Last year, HMRC received over 3 million calls on three issues—resetting a password, getting a tax code and getting a national insurance number—that could easily be resolved digitally. People will still be able to call in, but we need to redeploy resources away from very simple questions towards those most in need, which will help those who are digitally unaware.
I thank my hon. Friend the Chair of the Treasury Committee for raising this issue with me. We want to ensure that people can be served accurately and effectively through the most efficient channels. Two thirds of calls to the self-assessment line could be resolved online, through other channels—I highly recommend the app, for example. Last year, HMRC received over 3 million calls on three issues—resetting a password, getting a tax code and getting a national insurance number—that could easily be resolved digitally. People will still be able to call in, but we need to redeploy resources away from very simple questions towards those most in need, which will help those who are digitally unaware.
T7
.
Harriett Baldwin (West Worcestershire) (Con):
Merry Christmas, Mr Speaker, to you, your team and the Treasury team.
Between now and the next Treasury questions, millions of our constituents will be required to file a self-assessment tax return, yet this week we learned that His Majesty’s Revenue and Customs has suddenly shut down its hotline for the majority of people and their advisers. Our most law-abiding citizens are trying to get their taxes right, so what advice can my hon. Friend the Financial Secretary to the Treasury give to them as to how they can contact HMRC?
To ask the Chancellor of the Exchequer, whether he has made an assessment of the potential merits of (a) cancelling and (b) refunding penalties issued for late tax returns in cases where there is no tax due.
To ask the Chancellor of the Exchequer, whether he has made an assessment of the potential merits of (a) cancelling and (b) refunding penalties issued for late tax returns in cases where there is no tax due.
I refer the Honourable Member to the reply given to the Honourable Member for St Ives on 11 September 2023 to PQ UIN 198150.
I am sorry to hear that the hon. Gentleman’s constituent has had difficulty getting the right person in HMRC to resolve that. I will ask my officials to contact HMRC on his behalf, and ask them to get in touch with the hon. Gentleman’s office to have an individual sit...
I am sorry to hear that the hon. Gentleman’s constituent has had difficulty getting the right person in HMRC to resolve that. I will ask my officials to contact HMRC on his behalf, and ask them to get in touch with the hon. Gentleman’s office to have an individual sit...
My constituent Alistair Inglis of Duthie & Son motors in Montrose is suffering a prolonged issue with HMRC about its 2022 VAT return, which centres on misallocation of payments to the digital tax system using the dealership management system for the years 1993, 2001 and 2002. This has been going...
My constituent Alistair Inglis of Duthie & Son motors in Montrose is suffering a prolonged issue with HMRC about its 2022 VAT return, which centres on misallocation of payments to the digital tax system using the dealership management system for the years 1993, 2001 and 2002. This has been going...
To ask the Chancellor of the Exchequer, whether he has had recent discussions with HMRC on improving customer service in response to queries on self-assessment paperwork.
To ask the Chancellor of the Exchequer, whether he has had recent discussions with HMRC on improving customer service in response to queries on self-assessment paperwork.
The Chancellor of the Exchequer and Treasury Ministers meet with HMRC officials on a regular basis to discuss HMRC’s performance.
HMRC publishes its performance on a monthly and quarterly basis:
https://www.gov.uk/government/collections/hmrc-monthly-performance-reports
https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates
To ask the Chancellor of the Exchequer, if he will make an assessment of the effectiveness of the level of fines issued by HMRC for the late submission of self-assessment tax returns for self-employed people who have not earned above the threshold for paying tax.
To ask the Chancellor of the Exchequer, if he will make an assessment of the effectiveness of the level of fines issued by HMRC for the late submission of self-assessment tax returns for self-employed people who have not earned above the threshold for paying tax.
HMRC issues Self Assessment (SA) tax returns to customers when the information they hold suggests that the customer meets the published criteria for completing one. HMRC often cannot determine someone’s tax liability until they have sent in a tax return, therefore they need the return to establish whether there is tax due or not. Late filing and payment penalties are charged to encourage customers to file on time, but HMRC can cancel a customer’s late filing penalty if the customer has a reasonable excuse. Customers can also ask HMRC to remove them from the SA process for future years if they no longer meet the criteria.
From October 2011 the penalty legislation changed, from this point the capping of penalties was no longer factored into the calculation and any fixed penalty applied remained at the full amount regardless of liability. Although no change to the current penalty regime has been announced, Penalty Reform within Making Tax Digital will change the way HMRC calculates penalties for late Submission and late payment of tax. The new legislation will factor in the Liability amount, Filing frequency and length of time outstanding within its penalty calculations.
In reforming late payment and late filing penalties HMRC’s aim is to encourage those who persistently default to comply with their tax obligations rather than penalise those who make occasional errors.
To ask the Chancellor of the Exchequer, whether he is taking steps to ensure that people filing a late tax return do not have to pay a penalty that exceeds the tax that they owe.
To ask the Chancellor of the Exchequer, whether he is taking steps to ensure that people filing a late tax return do not have to pay a penalty that exceeds the tax that they owe.
HMRC issues Self Assessment (SA) tax returns to customers when the information they hold suggests that the customer meets the published criteria for completing one. HMRC often cannot determine someone’s tax liability until they have sent in a tax return, therefore they need the return to establish whether there is tax due or not. Late filing and payment penalties are charged to encourage customers to file on time, but HMRC can cancel a customer’s late filing penalty if the customer has a reasonable excuse. Customers can also ask HMRC to remove them from the SA process for future years if they no longer meet the criteria.
From October 2011 the penalty legislation changed, from this point the capping of penalties was no longer factored into the calculation and any fixed penalty applied remained at the full amount regardless of liability. Although no change to the current penalty regime has been announced, Penalty Reform within Making Tax Digital will change the way HMRC calculates penalties for late Submission and late payment of tax. The new legislation will factor in the Liability amount, Filing frequency and length of time outstanding within its penalty calculations.
In reforming late payment and late filing penalties HMRC’s aim is to encourage those who persistently default to comply with their tax obligations rather than penalise those who make occasional errors.
To ask the Chancellor of the Exchequer, what assessment he has made of the potential merits of (a) cancelling or (b) refunding penalties for late tax returns when there is no tax due to be paid on taxpayers.
To ask the Chancellor of the Exchequer, what assessment he has made of the potential merits of (a) cancelling or (b) refunding penalties for late tax returns when there is no tax due to be paid on taxpayers.
HMRC issues self assessment tax returns to customers when the information they hold suggests that the customer meets the published criteria for completing one. HMRC often cannot determine someone’s tax liability until they have sent in a tax return, therefore they need the return to establish whether there is tax due or not.
HMRC charges late final penalties to encourage customers to file on time but they can cancel a customer’s late filing penalty if they have a reasonable excuse. Customers can also ask HMRC to remove them from the SA process for future years if they no longer meet the criteria.
HMRC is currently reforming late payment and late filing penalties. The aim is to encourage those who persistently default to comply with their tax obligations rather than penalise those who make occasional errors.
To ask the Chancellor of the Exchequer, how many self-employed people that didn't file their tax returns on time were issued fines worth more than they originally owed in tax in the 2022-23 financial year; if he will (a) take steps to support self-employed people filing their tax returns and...
To ask the Chancellor of the Exchequer, how many self-employed people that didn't file their tax returns on time were issued fines worth more than they originally owed in tax in the 2022-23 financial year; if he will (a) take steps to support self-employed people filing their tax returns and...
HMRC does not have data relating to the 2022/23 SA Returns because customers have until 31 January 2024 to file these returns.
To ask the Chancellor of the Exchequer, if he will make an assessment of the potential impact of closing the self-assessment helpline for three months on taxpayers.
To ask the Chancellor of the Exchequer, if he will make an assessment of the potential impact of closing the self-assessment helpline for three months on taxpayers.
I refer my Honourable friend to the reply given to the Honourable Member for North Ayrshire and Arran reference UIN 196363.
To ask the Chancellor of the Exchequer, whether his Department consulted relevant stakeholders on the closure of HMRC's self-assessment helpline between 12 June and 4 September 2023 prior to the announcement of that closure; and whether he has made an assessment of the potential impact of that closure on customers...
To ask the Chancellor of the Exchequer, whether his Department consulted relevant stakeholders on the closure of HMRC's self-assessment helpline between 12 June and 4 September 2023 prior to the announcement of that closure; and whether he has made an assessment of the potential impact of that closure on customers...
The summer quarter is the quietest for Self-Assessment (SA) queries. HMRC piloted the temporary and time-limited closure of the SA helpline so that c.350 advisers could be moved to other work, including clearing post items, which experience heavier demand at this time of year.
The SA helpline reopened on 4 September, five months prior to the SA filing deadline of 31 January.
Around two-thirds of all Self-Assessment calls can be resolved online by customers; piloting a seasonal Self-Assessment helpline is about positively encouraging people to use these services when they can.
The intention of the pilot was to evaluate the impact of freeing up HMRC advisors to help those with urgent or complex queries or who cannot access digital services, and to work on correspondence.
HMRC will evaluate the impact of the pilot and gather feedback from customers and external bodies as a part of the evaluation.
I have recently been contacted by several self-employed constituents expressing concern about heavy fines being imposed for filing tax returns late even though no moneys are owed. Will the Treasury meet me with a view, perhaps, to reviewing this policy?
I have recently been contacted by several self-employed constituents expressing concern about heavy fines being imposed for filing tax returns late even though no moneys are owed. Will the Treasury meet me with a view, perhaps, to reviewing this policy?
I will of course be happy to meet my hon. Friend. I hope he understands that I cannot intervene personally in any case, but I will of course look at the general principle he sets out and see whether there are systemic issues here.
I will of course be happy to meet my hon. Friend. I hope he understands that I cannot intervene personally in any case, but I will of course look at the general principle he sets out and see whether there are systemic issues here.
I will of course be happy to meet my hon. Friend. I hope he understands that I cannot intervene personally in any case, but I will of course look at the general principle he sets out and see whether there are systemic issues here.
I have recently been contacted by several self-employed constituents expressing concern about heavy fines being imposed for filing tax returns late even though no moneys are owed. Will the Treasury meet me with a view, perhaps, to reviewing this policy?
To ask the Chancellor of the Exchequer, pursuant to the Answer of 17 July 2023 to Question 193171 on Revenue and Customs: Telephone Services, how many calls were made to the self-assessment helpline in each of last 12 months.
To ask the Chancellor of the Exchequer, pursuant to the Answer of 17 July 2023 to Question 193171 on Revenue and Customs: Telephone Services, how many calls were made to the self-assessment helpline in each of last 12 months.
To ask the Chancellor of the Exchequer, if he will make an equalities impact assessment of proposals for a points-based penalty regime for late submissions of tax returns.
To ask the Chancellor of the Exchequer, if he will make an equalities impact assessment of proposals for a points-based penalty regime for late submissions of tax returns.
A new points-based penalty system was brought in on 1 January 2023 for all VAT-registered businesses. The Government published the associated screening equality impact assessment on 23 March.
An equalities impact assessment covering the new penalty system for Income Tax Self-Assessment taxpayers will be published during its introduction.