1-20 of 141 results for subject:Misrepresentation
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To ask the Secretary of State for Business and Trade, what discussions his Department has had with industry stakeholders on tackling (a) misrepresentation and (b) aggressive sales of holiday timeshares.
To ask the Secretary of State for Business and Trade, what discussions his Department has had with industry stakeholders on tackling (a) misrepresentation and (b) aggressive sales of holiday timeshares.
The Timeshare, Holiday Products, Resale and Exchange Contracts Regulations 2010, as amended in 2018, provide consumers with robust protections relating to the sale, marketing and content of timeshare contracts. We keep the system under review and engage with industry representatives as appropriate.
Furthermore, the Consumer Protection from Unfair Trading Regulations (2008), which prohibit unfair commercial practices, are being restated in the Digital Markets, Competition and Consumers Bill, currently in Parliament. Unfair commercial practices include misleading actions and omissions which are likely to persuade consumers into taking decisions they otherwise would not have.
To ask the Secretary of State for Business and Trade, what steps his Department is taking to help prevent consumers being mis-sold timeshare agreements.
To ask the Secretary of State for Business and Trade, what steps his Department is taking to help prevent consumers being mis-sold timeshare agreements.
The Timeshare, Holiday Products, Resale and Exchange Contracts Regulations 2010, as amended in 2018, provide consumers with robust protections relating to the sale, marketing and content of timeshare contracts. We keep the system under review and engage with industry representatives as appropriate.
Furthermore, the Consumer Protection from Unfair Trading Regulations (2008), which prohibit unfair commercial practices, are being restated in the Digital Markets, Competition and Consumers Bill, currently in Parliament. Unfair commercial practices include misleading actions and omissions which are likely to persuade consumers into taking decisions they otherwise would not have.
To ask the Secretary of State for Business and Trade, what recent steps he has taken with Cabinet colleagues to help protect consumers from being mis-sold timeshare arrangements.
To ask the Secretary of State for Business and Trade, what recent steps he has taken with Cabinet colleagues to help protect consumers from being mis-sold timeshare arrangements.
The Timeshare, Holiday Products, Resale and Exchange Contracts Regulations 2010, as amended in 2018, provide consumers with robust protections relating to the sale, marketing and content of timeshare contracts. We keep the system under review and engage with industry representatives as appropriate.
Furthermore, the Consumer Protection from Unfair Trading Regulations (2008), which prohibit unfair commercial practices, are being restated in the Digital Markets, Competition and Consumers Bill, currently in Parliament. Unfair commercial practices include misleading actions and omissions which are likely to persuade consumers into taking decisions they otherwise would not have.
To ask the Secretary of State for Energy Security and Net Zero, how many intention notices her Department has issued in response to complaints about the mis-selling of Green Deal loans by HELMS; and how many intention notices remain outstanding.
To ask the Secretary of State for Energy Security and Net Zero, how many intention notices her Department has issued in response to complaints about the mis-selling of Green Deal loans by HELMS; and how many intention notices remain outstanding.
The Department has received 348 complaints about Green Deal loans by the former Green Deal provider, Home Energy & Lifestyle Management Limited (HELMS). Intention Notices – setting out the Secretary of State’s proposed decision – have been issued in 214 cases and final decisions have been issued for 170 cases. One hundred HELMS cases are yet to pass through the intention notice stage. Following final decisions, a total of 21 decisions have been appealed to the First-tier Tribunal.
Under the Green Deal Framework Regulations, the Secretary of State has the power to cancel or reduce loans where there has been a breach of the relevant rules, and she is satisfied that the consumer has suffered, or is likely to suffer, a substantive loss.
Cancellation or reduction has been proposed in respect of 135 complaints about mis-selling by HELMS. There is no formal step under the Regulations of ‘accepting’ or ‘rejecting’ proposed sanctions, but affected parties may make representations in response to Intention Notices. A total of 58 have made representations in response to proposed decisions on HELMS mis-selling complaints.
A small number of complaints about mis-selling by HELMS have been withdrawn but we do not hold data on the reasons why (it is not always made evident by the complainant). We therefore do not hold data on numbers of complainants who have decided to accept offers from the Green Deal Finance Company instead of pursuing their complaint with the Department.
To ask the Secretary of State for Energy Security and Net Zero, how many appeals to the First-tier Tribunal have been made as a result of sanction notices issued in response to complaints of Green Deal mis-selling by HELMS.
To ask the Secretary of State for Energy Security and Net Zero, how many appeals to the First-tier Tribunal have been made as a result of sanction notices issued in response to complaints of Green Deal mis-selling by HELMS.
The Department has received 348 complaints about Green Deal loans by the former Green Deal provider, Home Energy & Lifestyle Management Limited (HELMS). Intention Notices – setting out the Secretary of State’s proposed decision – have been issued in 214 cases and final decisions have been issued for 170 cases. One hundred HELMS cases are yet to pass through the intention notice stage. Following final decisions, a total of 21 decisions have been appealed to the First-tier Tribunal.
Under the Green Deal Framework Regulations, the Secretary of State has the power to cancel or reduce loans where there has been a breach of the relevant rules, and she is satisfied that the consumer has suffered, or is likely to suffer, a substantive loss.
Cancellation or reduction has been proposed in respect of 135 complaints about mis-selling by HELMS. There is no formal step under the Regulations of ‘accepting’ or ‘rejecting’ proposed sanctions, but affected parties may make representations in response to Intention Notices. A total of 58 have made representations in response to proposed decisions on HELMS mis-selling complaints.
A small number of complaints about mis-selling by HELMS have been withdrawn but we do not hold data on the reasons why (it is not always made evident by the complainant). We therefore do not hold data on numbers of complainants who have decided to accept offers from the Green Deal Finance Company instead of pursuing their complaint with the Department.
To ask the Secretary of State for Energy Security and Net Zero, if she will meet the hon. Member for Newport West to discuss a complaint about the mis-selling of Green Deal loans by HELMS submitted by a constituent in 2019.
To ask the Secretary of State for Energy Security and Net Zero, if she will meet the hon. Member for Newport West to discuss a complaint about the mis-selling of Green Deal loans by HELMS submitted by a constituent in 2019.
I would invite the hon. Member to write to provide further detail on the complaint she is referring to. The Department will then be able to advise on the status of the complaint to inform the request for discussion.
My Lords, I first declare my interest as an officer of the APPG for Self-Driving Vehicles and a business lifetime spent in the vehicle industry. I am also the father of a son who has learning difficulties and could, like many disabled people, certainly benefit from these vehicles. I have...
My Lords, I first declare my interest as an officer of the APPG for Self-Driving Vehicles and a business lifetime spent in the vehicle industry. I am also the father of a son who has learning difficulties and could, like many disabled people, certainly benefit from these vehicles. I have...
My Lords, it gives me pleasure to take part in this debate and I declare an interest as a member of the all-party AV group. I am also grateful for so many members of the industry who came and briefed us last week. We also need to thank the House...
My Lords, it gives me pleasure to take part in this debate and I declare an interest as a member of the all-party AV group. I am also grateful for so many members of the industry who came and briefed us last week. We also need to thank the House...
My Lords, it is a great pleasure to follow the noble Lord, particularly because it was he who encouraged me to take part in this debate. I acknowledge that self-driving vehicles are an exciting technology, with considerable advantages and implications for distribution, deliveries, and public and personal transport. It is...
My Lords, it is a great pleasure to follow the noble Lord, particularly because it was he who encouraged me to take part in this debate. I acknowledge that self-driving vehicles are an exciting technology, with considerable advantages and implications for distribution, deliveries, and public and personal transport. It is...
My Lords, I welcome the Bill, and it is a pleasure to take part in this Second Reading debate. In doing so, I declare my technology interest as adviser to Boston Ltd. I congratulate the Law Commission on its excellent work on the Bill. It has done a significant suite...
My Lords, I welcome the Bill, and it is a pleasure to take part in this Second Reading debate. In doing so, I declare my technology interest as adviser to Boston Ltd. I congratulate the Law Commission on its excellent work on the Bill. It has done a significant suite...
My Lords, it is always a pleasure to follow the noble Lord, Lord Holmes of Richmond, not just because of his general thought-provoking comments but specifically those around accessibility. I have been able to cut a couple of paragraphs I was going to start with.
I declare my past interest as...
My Lords, it is always a pleasure to follow the noble Lord, Lord Holmes of Richmond, not just because of his general thought-provoking comments but specifically those around accessibility. I have been able to cut a couple of paragraphs I was going to start with.
I declare my past interest as...
My Lords, I am sure that I speak for all colleagues in the Chamber when I say that this debate has been enhanced by the contributions of the noble Baroness, Lady Brinton, and my noble friend Lord Holmes. The area that they have covered is so important.
I want to record...
My Lords, I am sure that I speak for all colleagues in the Chamber when I say that this debate has been enhanced by the contributions of the noble Baroness, Lady Brinton, and my noble friend Lord Holmes. The area that they have covered is so important.
I want to record...
My Lords, in following the noble Lord, Lord Naseby, I will start by reflecting on some of the safety issues he raised and pick up in particular a phrase the Minister used in his introductory speech—that the introduction of self-driving cars could mean that the lack of human error saves...
My Lords, in following the noble Lord, Lord Naseby, I will start by reflecting on some of the safety issues he raised and pick up in particular a phrase the Minister used in his introductory speech—that the introduction of self-driving cars could mean that the lack of human error saves...
My Lords, it is a pleasure to speak after the noble Baroness. Before I come to my main remarks, I have a question for my noble friend the Minister arising from something he said in his introduction. He referred to the scope of the Bill covering England, Scotland and Wales...
My Lords, it is a pleasure to speak after the noble Baroness. Before I come to my main remarks, I have a question for my noble friend the Minister arising from something he said in his introduction. He referred to the scope of the Bill covering England, Scotland and Wales...
My Lords, it is a pleasure to follow the noble Baroness, Lady Bennett of Manor Castle, and the very entertaining speech from the noble Lord, Lord Moylan, and to speak to your Lordships with a real sense of optimism over the Bill. In doing so, I declare an interest: my...
My Lords, it is a pleasure to follow the noble Baroness, Lady Bennett of Manor Castle, and the very entertaining speech from the noble Lord, Lord Moylan, and to speak to your Lordships with a real sense of optimism over the Bill. In doing so, I declare an interest: my...
My Lords, I do not have any problems in principle with the Bill at all, but I look forward greatly to Committee, given all the speeches I have listened to—we will have a lively time of it. My contributions will be on vehicle identification. Number plates clearly will not do,...
My Lords, I do not have any problems in principle with the Bill at all, but I look forward greatly to Committee, given all the speeches I have listened to—we will have a lively time of it. My contributions will be on vehicle identification. Number plates clearly will not do,...
My Lords, it is a great pleasure to take part in my first Second Reading debate, and to follow my noble friend Lord Lucas. I was not going to mention it, but he raised the issue of standards, which is critical, although we should never let a standard stand in...
My Lords, it is a great pleasure to take part in my first Second Reading debate, and to follow my noble friend Lord Lucas. I was not going to mention it, but he raised the issue of standards, which is critical, although we should never let a standard stand in...
My Lords, this has been a really excellent debate. I start by making clear that I welcome the Bill, especially since, as the noble Lord, Lord Naseby, pointed out, other countries have been getting ahead of us on this issue. The noble Lord, Lord Moylan, expressed concern that Northern Ireland...
My Lords, this has been a really excellent debate. I start by making clear that I welcome the Bill, especially since, as the noble Lord, Lord Naseby, pointed out, other countries have been getting ahead of us on this issue. The noble Lord, Lord Moylan, expressed concern that Northern Ireland...
My Lords, I first make it clear that the Opposition—the Labour Party—support the principle of this measure, although as we have seen in this debate, there is a wide-ranging set of issues that arises, which I dare say that the civil servants who have been listening will be busily examining...
My Lords, I first make it clear that the Opposition—the Labour Party—support the principle of this measure, although as we have seen in this debate, there is a wide-ranging set of issues that arises, which I dare say that the civil servants who have been listening will be busily examining...
My Lords, I am grateful to noble Lords for their very thoughtful, indeed fascinating, contributions on the Bill. I will attempt to respond to as many questions and concerns as possible and where I have not been able to, I will certainly follow up in writing.
Let me begin, once again,...
My Lords, I am grateful to noble Lords for their very thoughtful, indeed fascinating, contributions on the Bill. I will attempt to respond to as many questions and concerns as possible and where I have not been able to, I will certainly follow up in writing.
Let me begin, once again,...