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To ask Her Majesty’s Government what discussions were held with small charities that submit gift aid claims only on an annual basis about the new Charities Online service operated by HM Revenue and Customs.[HL6245]
To ask Her Majesty’s Government what discussions were held with small charities that submit gift aid claims only on an annual basis about the new Charities Online service operated by HM Revenue and Customs.[HL6245]
HM Revenue &Customs (HMRC) worked with over 50 small charities to help design the claim forms for the Charities Online service. A sub-group
of these charities attended special sessions in HMRCâs operational office to test and provide feedback on the new process.
HMRC held monthly meetings with charity representative bodies during the development of the new service to provide wider communications to charities about the new service.
HMRC wrote twice to every charity that had claimed Gift Aid within the previous three years, in February and August 2013, before the new service became mandatory from October 2013. The letters reminded charities of the need to prepare for the new process and offered help to claim Gift Aid using the new service.
HMRC continues to engage with charity representative bodies to ensure all charities understand how to claim Gift Aid using the new service.
In addition, Budget 2014 announced that HMRC would establish a special outreach team, particularly to help small charities understand and claim all the tax reliefs to which they are entitled, including Gift Aid.