1-5 of 5 results for subject:Self-assessment
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To ask Her Majesty’s Government how many people are employed in the HM Revenue and Customs call centre to handle calls relating to self-assessment; what is the average call waiting time; how many calls are received on an average day; and what steps are being taken to improve the service.[HL1265]
To ask Her Majesty’s Government how many people are employed in the HM Revenue and Customs call centre to handle calls relating to self-assessment; what is the average call waiting time; how many calls are received on an average day; and what steps are being taken to improve the service.[HL1265]
Her Majesty's Revenue and Customs (HMRC) is unable to provide the details of the number of people employed to handle calls relating to self assessment. This is because such calls are routed through a centrally managed telephone network and delivered to a pool of advisers who also handle calls made to a number of HMRC help lines.
Similarly, HMRC is unable to provide the average waiting time and daily call numbers relating to a particular area.
HMRC has recently produced “'Delivering Our Vision”, a three-year business plan for 2012-15 which outlines steps to improve the service.
To ask Her Majesty’s Government under what circumstances UK taxpayers are not allowed to submit their tax returns using HM Revenue and Customs' online service, but are required to submit a paper return.[HL827]
To ask Her Majesty’s Government under what circumstances UK taxpayers are not allowed to submit their tax returns using HM Revenue and Customs' online service, but are required to submit a paper return.[HL827]
The vast majority of self assessment (SA) taxpayers can file their SA tax return online by using the free HM Revenue and Customs (HMRC) self assessment online service or commercial software. However, a small proportion of SA taxpayers are not able to file online, usually because they need to complete special dedicated pages.
A full list of these exclusions is available on the HMRC website at: www.hmrc.gov.uk/ebu/2012-exc-indi.pdf but include:
taxpayers whose particular circumstances mean that they need to complete special tax return pages which are not available online; and
taxpayers whose records are dealt with under separate arrangements where their tax reference number will not be recognised by the authentication system.
These taxpayers are not able to file online as the number involved would make it disproportionately costly to develop the necessary forms and links to HMRC computer systems.
To ask Her Majesty’s Government how many letters reminding people to submit their self-assessment tax return have been sent to people who have already done so, in the current financial year; and at what cost to public funds.
To ask Her Majesty’s Government how many letters reminding people to submit their self-assessment tax return have been sent to people who have already done so, in the current financial year; and at what cost to public funds.
To ask Her Majesty’s Government how real-time information PAYE and universal credit will link to annual tax returns involving all sources of earned and unearned income.
To ask Her Majesty’s Government how real-time information PAYE and universal credit will link to annual tax returns involving all sources of earned and unearned income.
To ask Her Majesty’s Government what is their estimate of the number of individual tax returns still outstanding for the year 2009–10.
To ask Her Majesty’s Government what is their estimate of the number of individual tax returns still outstanding for the year 2009–10.