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To ask the Secretary of State for Work and Pensions what assessment he has made of the performance of Jobcentre Plus in each (a) region and (b) Jobcentre Plus district against its customer service target for (i) timeliness, (ii) professionalism and (iii) information in each year since the target was...

Asked by

Justine Greening (Conservative)

Answering body

Department for Work and Pensions

Type

Written questions

Status

Answered

Date

21 May 2009

Reference

492 c1521W; 264237

House

House of Commons

Pathways to Work

To ask the Secretary of State for Work and Pensions what assessment he has made of the effectiveness of the code of conduct relating to Pathways to Work programmes for (a) prime contractors and (b) sub-contractors; and how many complaints his Department has received from sub-contractors relating to breaches of...

Asked by

Lord Harper (Conservative)

Answering body

Department for Work and Pensions

Type

Written questions

Status

Answered

Date

21 May 2009

Reference

492 c1523-4W; 268937

House

House of Commons

Jobcentre Plus: Standards

To ask the Secretary of State for Work and Pensions what guidance his Department has issued to Jobcentre Plus on the priorities for processing different benefit claims within target timeframes.

Asked by

Baroness May of Maidenhead (Conservative)

Answering body

Department for Work and Pensions

Type

Written questions

Status

Answered

Date

12 May 2009

Reference

492 c680W; 271690

House

House of Commons

Jobcentre Plus: Standards

To ask the Secretary of State for Work and Pensions what assessment he has made of the performance of Jobcentre Plus in each (a) region and (b) Jobcentre Plus district against its employer outcome targets for (i) resolution, (ii) responsiveness and (iii) matching in (A) each year since the target...

Asked by

Justine Greening (Conservative)

Answering body

Department for Work and Pensions

Type

Written questions

Status

Answered

Date

7 May 2009

Reference

492 c377W; 264238

House

House of Commons

Jobcentre Plus: Standards

To ask the Secretary of State for Work and Pensions what assessment he has made of the performance of Jobcentre Plus in each (a) region and (b) Jobcentre Plus district against each of the indicators for its interventions delivery target (i) in each year since the target was launched and...

Asked by

Justine Greening (Conservative)

Answering body

Jobcentre Plus

Type

Written questions

Status

Answered

Tabled on

12 March 2009

For answer on

16 March 2009

Answered on

6 May 2009

The administration of Jobcentre Plus is a matter for the acting Chief Executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.Letter from Mel Groves:"The Secretary of State has asked me to reply to your question asking what assessment he has made of the performance of Jobcentre Plus in each (a) region and (b) Jobcentre Plus district against each of the indicators for its interventions delivery target (i) in each year since the target was launched and (ii) in each of the last 24 months. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.""The Intervention Delivery Target (IDT) was introduced in April 2007.1 am therefore able to provide in month district and regional performance for the last 19 months to October 2008. This is because Jobcentre Plus has a time delay of approximately 4 months in its recording of data for IDT.""The target for 2008/09 is made up of the following three components, and measures whether we conduct a number of our main interviews within a given time:""85% of initial Incapacity Benefit work-focused interviews are conducted between week 9 and week 13 of the claim;""85% of Income Support lone parent work-focused interview reviews that become due are conducted within 3 months; and""90% of 13, 26, 52, and 78 week Jobseeker's Allowance interviews (including New Deal initial interviews) that become due are conducted within 6 weeks.""These three components make up the overall national target of 86%, with each component having an equal share of the target.""The target for 2007/08 was made up of the following four components, and measured the timeliness of several of our key mandatory work-focussed interviews:""80% of initial Incapacity Benefit work-focused interviews are conducted after the end of the 8th week and up to the end of the 13th week stage of the claim;""85% of Income Support Lone Parent work focussed interviews that become due are conducted within 3 months;""85% of 13 and 26-week Jobseeker's Allowance advisory interviews that become due are conducted within 6 weeks; and""90% of Jobseeker's Allowance Labour Market Interventions and follow up activity are conducted.""These four components were used to make up the overall national target of 85%. Performance for the Interventions Delivery Target is the mean average of the four components weighted equally.""As the components of the target within these 2 years differed slightly we would not recommend making any direct comparisons of the data.""The available data has been placed in the Library."

Date

6 May 2009

Reference

492 c320-1W; 264239

House

House of Commons

Jobcentre Plus: Standards

To ask the Secretary of State for Work and Pensions what recent assessment he has made of the ability of Jobcentre Plus staff to deliver the full range of services provided under re-employment and training programmes.

Asked by

Dai Davies (Independent (affiliation))

Answering body

Department for Work and Pensions

Type

Written questions

Status

Answered

Date

5 May 2009

Reference

492 c120W; 263813

House

House of Commons

Jobcentre Plus: Standards

(2) what information his Department collects on the job outcomes achieved by the Jobcentre Plus rapid response service.

Asked by

Baroness May of Maidenhead (Conservative)

Answering body

Jobcentre Plus

Type

Written questions

Status

Answered

Tabled on

19 March 2009

For answer on

23 March 2009

Answered on

21 April 2009

The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the right hon. Member with the information requested.Letter from Mel Groves dated 21 April 2009:"The Secretary of State has asked me to reply to your questions asking how his Department measures the performance against objectives of the Jobcentre Plus rapid response service; and what information his Department collects on the job outcomes of the Jobcentre Plus rapid response service. These fall within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.""Our objective is to ensure that the support of the Rapid Response Service (RRS) is offered whenever it might be appropriate for the employer and employees concerned. The purpose of the RRS is to provide early and immediate help to employees facing redundancy through advice and support on such issues as benefits, the local labour market and effective job search.""In that context, we contact each employer who notifies the Insolvency Service of a proposal to make 20 or more people redundant, and also offer support to other employers we believe to be making redundancies whenever we judge that the cumulative impact of redundancies on the local labour market justifies using ""RRS. In some cases employers contact us, and we will always support employees facing redundancy through RRS when asked to do so.""Since we extended the RRS in November 2008, we have kept an administrative record of the number of employers who take up our offer of support.""We do not attempt systematically to record other information, such as the numbers of employees who are given advice and support through RRS, or the job outcomes achieved for the former employees of particular employers, as to do so would be prohibitively expensive. Accordingly, information on the numbers of job outcomes achieved for people who access support through the RRS is not available."

Date

21 April 2009

Reference

491 c654-5W; 266111

House

House of Commons

Jobcentre Plus: Standards

To ask the Secretary of State for Work and Pensions (1) how his Department measures the performance against objectives of the Jobcentre Plus rapid response service;

Asked by

Baroness May of Maidenhead (Conservative)

Answering body

Jobcentre Plus

Type

Written questions

Status

Answered

Tabled on

19 March 2009

For answer on

23 March 2009

Answered on

21 April 2009

Date

21 April 2009

Reference

491 c654-5W; 266110

House

House of Commons

Jobcentre Plus: Standards

To ask the Secretary of State for Work and Pensions what the average processing time was for claims for (a) income support, (b) jobseekers' allowance and (c) incapacity benefit in each (i) region and (ii) Jobcentre Plus district in each (A) year since the launch of the actual clearance times...

Asked by

Justine Greening (Conservative)

Answering body

Jobcentre Plus

Type

Written questions

Status

Answered

Tabled on

12 March 2009

For answer on

16 March 2009

Answered on

21 April 2009

The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.Letter from Mel Groves:"The Secretary of State has asked me to reply to your question asking what the average processing time was for claims for (a) income support, (b) jobseeker's allowance and (c) incapacity benefit in each (i) region and (ii) Jobcentre Plus district in (A) each year since the launch of the actual clearance times target and (B) each of the last 24 months. This is something which falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.""I have placed the available information in the Library. Data for 2004/05 and 2005/06 is down to district level. From 2006/07 the data is not available below Benefit Delivery Centre (BDC) level.""Jobcentre Plus has had a target for the Average Actual Clearance Time (AACT) for Income Support (IS), Jobseekers Allowance (JSA) and Incapacity Benefit (IB) since 2004/05.""For each benefit the target for the AACT in days was as follows:"

	Income support	Jobseeker's allowance	Incapacity benefit
2004-05	12	12	22
2005-06	12	12	19
2006-07	11	12	18
2007-08	11	12	18
2008-09	10	11.5	15

"The method used to calculate the AACT differs slightly between the three benefits. For IS the AACT is calculated from the date the customer provides all the evidence required to process the claim to the date a decision is made. For JSA the AACT is calculated from the customer's initial date of contact with Jobcentre Plus to the date a decision is made. For IB the AACT is calculated from the date a properly completed claim form is received by Jobcentre Plus to the date a decision is made."

Date

21 April 2009

Reference

491 c653-4W; 264240

House

House of Commons

Jobcentre Plus: Standards

(2) what the latest satisfaction levels were for social fund customers who have received crisis loans, budgeting loans or community care grants; how those levels were measured; and if he will make a statement.

Asked by

Andrew Selous (Conservative)

Answering body

Jobcentre Plus

Type

Written questions

Status

Answered

Tabled on

9 March 2009

For answer on

12 March 2009

Answered on

20 April 2009

[holding answer 12 March 2009]: The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.Letter from Mel Groves:"The Secretary of State has asked me to reply to your questions asking what the latest customer satisfaction levels are for Jobcentre Plus customers; how those levels were measured; and what the latest satisfaction levels were for social fund customers who have received crisis loans budgeting loans or community care grants; ""and how those levels were measured. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.""The most recent Jobcentre Plus Customer Satisfaction Survey took place in 2007 and found that 80 per cent. of customers were satisfied with the standard of service provided by Jobcentre Plus. Customers on Income Support were the most satisfied (84 per cent.), followed by Incapacity Benefit customers (80 per cent.) and Jobseeker's Allowance customers (74 per cent.).""The Survey was conducted by telephone between June and August 2007 with over 4,000 Jobseeker's Allowance, Income Support and Incapacity Benefit customers, although alternative completion methods were available to customers. The Survey was carried out independently by the Policy Research Institute of Leeds Metropolitan University. The next Jobcentre Plus Customer Satisfaction Survey is planned to be conducted in Summer 2009.""To measure customer satisfaction, customers were asked how satisfied or dissatisfied they were with all of the services provided by Jobcentre Plus. Satisfaction was measured as the percentage of customers who said they were either fairly or very satisfied with the services provided.""Jobcentre Plus does not measure customer satisfaction levels separately for Social Fund customers who have received Crisis Loans, Budgeting Loans or Community Care Grants. Customers who claim Social Fund may have been interviewed as part of the 2007 Jobcentre Plus Customer Satisfaction Survey, but their responses cannot be disaggregated.""Jobcentre Plus has a Customer Service Target which measures how well the business delivers its services to customers against a set of standards. Although the Customer Service Target does not measure customer satisfaction, it does reflect the three main ways in which Jobcentre Plus customers access Jobcentre Plus services—in person, by telephone and electronically. The overall national target is to achieve an overall 86 per cent. rating for standards of:""timeliness;""professionalism; and""information accuracy and comprehensiveness.""Performance on the Customer Service Target for the current year to date is 85.8 per cent."

Date

20 April 2009

Reference

491 c125-6W; 262961

House

House of Commons

Jobcentre Plus: Standards

To ask the Secretary of State for Work and Pensions (1) what the latest customer satisfaction levels are for Jobcentre Plus customers; how those levels were measured; and if he will make a statement;

Asked by

Andrew Selous (Conservative)

Answering body

Jobcentre Plus

Type

Written questions

Status

Answered

Tabled on

9 March 2009

For answer on

12 March 2009

Answered on

20 April 2009

Date

20 April 2009

Reference

491 c125-6W; 262960

House

House of Commons

Jobcentre Plus: Standards

To ask the Secretary of State for Work and Pensions what national performance targets have been set for Jobcentre Plus offices; and what the performance of Jobcentre Plus Torquay was against these targets in 2007-08.

Asked by

Adrian Sanders (Liberal Democrat)

Answering body

Jobcentre Plus

Type

Written questions

Status

Answered

Tabled on

17 November 2008

For answer on

19 November 2008

Answered on

26 November 2008

The administration of Jobcentre Plus is a matter for the Acting Chief Executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.Letter from Mel Groves:"The Secretary of State has asked me to reply to your question asking what national performance targets have been set for Jobcentre Plus offices; and what the performance of Jobcentre Plus Torquay was against these targets in 2007-08. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.""The table below details the targets set for Jobcentre Plus Devon and Cornwall District for the performance year April 2007 to March 2008. Torquay Jobcentre is one of the offices within this district. Some of these targets are set and measured at district/regional or national level only. However, where possible I have included details specific to Torquay Jobcentre."

Torquay Jobcentre Plus performance summary
Target name	Measured at level	Target	Performance
Job outcome target	District	288,645	275,464
Monetary value of fraud and error (Percentage)	National	5	4.9
Customer service (Percentage)	Torquay Jobcentre	84	96.3
Employer outcome target (Percentage)	District	84	87.6
Interventions delivery target Incapacity benefit work focused interviews (Percentage)	Torquay Jobcentre	80	89.9
Interventions delivery target Income support—lone parents (Percentage)	Torquay Jobcentre	85	87
Interventions delivery target Jobseeker's allowance advisory interviews (Percentage)	Torquay Jobcentre	85	100
Interventions delivery Jobseeker's allowance labour market interventions Interventions	Torquay Jobcentre	90	96.4
Average actual clearance time—incapacity benefit (days)	Plymouth Benefit Delivery Centre	18	9.4
Average actual clearance time—income support (days)	Plymouth Benefit Delivery Centre	11	10
Average actual clearance time—jobseeker's allowance (days)	Plymouth Benefit Delivery Centre	12	10
Notes: 1. Job outcome target To achieve a total score of 288,645 points based on the job outcomes Devon and Cornwall achieves via the Work and Pensions Longitudinal Study (WPLS) database. 2. Monetary value of fraud and error target (MVFE) By March 2008 to continue to ensure that losses from fraud and error in working age income support and jobseeker's allowance amount to less than current levels of loss, as expressed in the new 2005-06 baseline. 3. Customer service target To achieve an 84 per cent. customer service level in the delivery of specified standards across our business delivery channels. Our customer service is measured under three headings: Professionalism, Timeliness and Information. 4. Employer outcome target At least 84 per cent. of employers placing their vacancies with Jobcentre Plus will have a positive outcome based on the employer's opinion of the service received. Floor target—performance should not fall below 82 per cent. in any delivery unit. 5. Interventions delivery target To ensure that specified key Jobcentre Plus labour market interventions take place within set timescales in 85 per cent. of cases measured. Floor target—performance should not fall below 83 per cent. The four components of this target and their individual target levels are: 80 per cent. of initial incapacity benefit work focused interviews are conducted after the end of the 8th week and up to the end of the 13th week stage of the claim. 85 per cent. of income support lone parent work focused interview reviews that become due are conducted within three months. Jobseeker's allowance labour market interventions (LMI) and follow-up activity are conducted in 90 per cent. of cases. 13 and 26-week jobseeker's allowance advisory interviews that become due are conducted within six weeks in 85 per cent. of cases. 6. Average actual clearance time target To process claims to certain benefits within the specified average actual clearance time (AACT): for incapacity benefit (18 days), income support (11 days) and jobseeker's allowance (12 days). Plymouth Benefit Delivery Centre processes claims from clients serviced by Torquay Jobcentre.

Date

26 November 2008

Reference

483 c1989-90W; 237948

House

House of Commons

Benefit Fraud Inspectorate: Standards

To ask the Secretary of State for Work and Pensions what national targets there are for the Benefit Fraud Inspectorate; and what the performance of its activities in Devon has been against these targets in each year since they were set.

Asked by

Adrian Sanders (Liberal Democrat)

Answering body

Department for Work and Pensions

Type

Written questions

Status

Answered

Date

24 November 2008

Reference

483 c977W; 237739

House

House of Commons

New Deal Schemes: Standards

To ask the Secretary of State for Work and Pensions what assessment he has made of the performance of (a) all designated New Deal providers and (b) the Shaw Trust against the objectives set for delivery of the New Deal.

Asked by

Margaret Moran (Labour)

Answering body

Department for Work and Pensions

Type

Written questions

Status

Answered

Date

24 November 2008

Reference

483 c1000-1W; 236217

House

House of Commons

Police: Standards

To ask the Secretary of State for the Home Department what assessment she has made of the levels of satisfaction with the police (a) following responses to 999 calls and (b) of victims of (i) violent crime, (ii) domestic burglary and (iii) theft in each police authority area in England...

Asked by

David Ruffley (Conservative)

Answering body

Home Office

Type

Written questions

Status

Answered

Date

3 July 2008

Reference

478 c1043-4W; 198522

House

House of Commons

Departmental Targets

To ask the Secretary of State for the Home Department what recent assessment she has made of the effect of relevant targets set by her Department on police priorities; and if she will make a statement.

Asked by

Lee Scott (Conservative)

Answering body

Home Office

Type

Written questions

Status

Answered

Date

9 June 2008

Reference

477 c67W; 208953

House

House of Commons

Police National Computer: Personal Records

To ask the Secretary of State for the Home Department what representations she has received from the Data Protection Commissioner on the accuracy of criminal records held on the Police National Computer; and what estimate she has made of the (a) number and (b) percentage of criminal records held on...

Asked by

David Ruffley (Conservative)

Answering body

Home Office

Type

Written questions

Status

Answered

Date

25 April 2008

Reference

474 c2341-2W; 198468

House

House of Commons

Police: Statistics

To ask the Secretary of State for the Home Department in what way the Office for National Statistics is involved in the planning, production and presentation of statistical information relating to the performance of the (a) police, (b) probation and (c) prison services.

Asked by

David Ruffley (Conservative)

Answering body

Home Office

Type

Written questions

Status

Answered

Tabled on

31 March 2008

For answer on

2 April 2008

Answered on

25 April 2008

The planning, production and presentation of Home Office national statistics outputs is directly managed by the Home Office Chief Statistician, who as Head of Profession for statistics in the Home Office is directly answerable for professional matters to the National Statistician (who is Head of the Government Statistical Service and is chief executive of the Office for National Statistics).Performance information used by the department is in most cases based on these national statistics sources as well as other relevant management information. There is a well developed process of consultation with stakeholders both with respect to the Annual Data Requirement for the police and statutory performance indicators used in assessing police performance.Similar arrangements apply in the Ministry of Justice which is responsible for statistics on probation and prison. National statistics within the Home Office, and across the Government Statistical Service as a whole, are produced in conformance with the National Statistics Code of Practice and its 12 supporting Protocols. These set out all the professional standards which official statistics must meet including those relating to the planning, production and presentation of statistical information. The Home Office's statement of compliance with the Code and Protocols can be accessed at:"www.homeoffice.gov.uk/rds/statsprog1.html"The UK Statistics Authority (UKSA) began operating on 1 April 2008 as a statutory independent body reporting directly to parliament. This body not only has executive control over the Office for National Statistics, but also has oversight of all UK official statistics. It will conduct a comprehensive programme of assessment of national statistics against a revised code of practice that it is now in the process of being developed. The UKSA also has established the new Publication Hub live from 1 April on www.statistics.gov.uk, which will be a one-stop shop for first releases of national statistics, providing statistics which are accessible, clear, and free from political commentary. The existing code of practice can also be downloaded at:"www.statistics.gov.uk/about_ns/cop"

Date

25 April 2008

Reference

474 c2348-9W; 198471

House

House of Commons

Crime (London)

Crime in London. Tenth Opposition day debate (part 2). Motion negatived on division (308 votes to 193). Amendment agreed to on division (303 votes to 181).

Lead member

David Ruffley

Answering member

Tony McNulty

Department

Home Office

Type

Opposition days

Date

23 April 2008

Reference

474 c1376-429

House

House of Commons

Policing: Stop and Search

To ask the Secretary of State for the Home Department what steps she is taking to enable the police to carry out stop and searches more effectively.

Asked by

David TC Davies (Conservative)

Answering body

Home Office

Type

Written questions

Status

Answered

Date

21 April 2008

Reference

474 c1453W; 199736

House

House of Commons

Librarians' tools

Type

House

Session

Year

Department

Member

Primary member

Answering member

Legislative stage

Legislation

Subject

Publisher