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Type
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Cooper, Yvette (18)
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Standards (18)
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To ask the Deputy Prime Minister, what recent progress has been made towards achieving the Public Service Agreement target to narrow the gap in health, education, crime, worklessness, housing and liveability outcomes between the most deprived areas and the rest of England by 2010; what recent progress has been made...
To ask the Deputy Prime Minister, what recent progress has been made towards achieving the Public Service Agreement target to narrow the gap in health, education, crime, worklessness, housing and liveability outcomes between the most deprived areas and the rest of England by 2010; what recent progress has been made...
Asked by
John Bercow
(Conservative)
Answered by
Yvette Cooper
(Labour)
Answering body
Office of the Deputy Prime Minister
Type
Written questions
Status
Answered
Tabled on
24 February 2005
For answer on
7 March 2005
Answered on
7 March 2005
Mr. Bercow: To ask the Deputy Prime Minister (1) what recent progress has been made towards achieving the public service agreement
target to narrow the gap in health, education, crime, worklessness, housing and liveability outcomes between the most deprived areas
and the rest of England by 2010; [219181]
(2) what recent progress has been made towards achieving the public service agreement target to make sustainable improvements in the
economic performance of all English regions by 2008; [219182]
(3) what recent assessment he has made of whether the public service agreement target to improve the effectiveness and efficiency of
local government in leading and delivering services to all communities by 2008, will be met; [219200]
(4) what recent assessment has been made towards achieving the public service agreement target to ensure that the planning system
delivers sustainable development outcomes at national, regional and local levels; [219201]
(5) what recent progress has been made towards achieving the public service agreement target to lead the delivery of cleaner, safer
and greener public spaces. [219202]
Yvette Cooper: These public service agreement (PSA) targets, set during the 2004 spending review do not become live until April
2005. The Office of the Deputy Prime Minister shall report progress against these targets in our autumn performance report for 2005,
and then in subsequent annual and autumn performance reports.
Work began last year preparing for the Office of the Deputy Prime Minister's new and revised PSA targets and technical notes,
setting out how we were to measure progress against these targets. These have been published on the Office of the Deputy Prime
Minister's website at: (http://www.odpm.gov.uk/stellent/groups/ odpm about/documents/divisionhomepage/ 031997.hcsp).
The Office of the Deputy Prime Minister has also recently published its five-year plans, Sustainable Communities: People Places and
Prosperity (Cm 6425) and Sustainable Communities: Homes for All (Cm 6424), which set out how we will be tackling major challenges
over the next five years.
Subjects
Government departments; Standards; Office of the Deputy Prime Minister; Public service agreements
Date
7 March 2005
Reference
431 c1552-3W;431 c1546-7W; 219181;219182;219200;219201;219202
House
House of Commons
To ask the Deputy Prime Minister, what recent progress has been made towards achieving the Public Service Agreement target to promote better policy integration nationally, regionally and locally; what recent progress has been made towards achieving the Public Service Agreement target to work with Departments to help them mee their...
To ask the Deputy Prime Minister, what recent progress has been made towards achieving the Public Service Agreement target to promote better policy integration nationally, regionally and locally; what recent progress has been made towards achieving the Public Service Agreement target to work with Departments to help them mee their...
Asked by
John Bercow
(Conservative)
Answered by
Yvette Cooper
(Labour)
Answering body
Office of the Deputy Prime Minister
Type
Written questions
Status
Answered
Tabled on
24 February 2005
For answer on
7 March 2005
Answered on
7 March 2005
Mr. Bercow: To ask the Deputy Prime Minister (1) what recent progress has been made towards achieving the public service agreement
target to promote better policy integration nationally, regionally and locally; [219179]
(2) what recent progress has been made towards achieving the public service agreement target to work with Departments to help them
meet their public service agreement floor targets for neighbourhood renewal and social inclusion; [219180]
(3) what recent progress has been made towards achieving the public service agreement target to reduce the persistent gap in growth
rates between the English regions over the long-term; [219183]
(4) what recent progress has been made towards achieving the public service agreement target to improve the delivery and value for
money of local services by introducing comprehensive performance assessments and action plans; [219184]
(5) what recent progress has been made towards achieving the Public Service Agreement target to secure progressive improvements in
local authorities' scores in performance assessments; [219185]
(6) whether the public service agreement target to secure overall annual improvements in the cost effectiveness of local services by
2 per cent. or more was met in 2004; [219186]
(7) what recent assessment he has made of whether the public service agreement target to assist local government in achieving
100 per cent. capability in electronic delivery of priority services in ways that customers will use will be met by 2005;
[219187]
(8) what recent progress has been made towards achieving the public service agreement target to achieve a better balance between
housing availability and the demand for housing in all English regions while protecting valuable countryside around our towns,
cities and in the green belt and the sustainability of existing towns and cities; [219188]
(9) what recent assessment he has made of whether the public service agreement target for all local planning authorities to have
completed local development frameworks by 2006 will be met; [219189]
(10) what recent assessment he has made of whether the public service agreement target for all local planning authorities to perform
at or above best value targets for development control by 2006 will be met; [219190]
(11) what recent assessment he has made of whether the public service agreement target to bring all social housing into decent
condition by 2010 will be met; [219191]
(12) what recent assessment he has made of whether the public service agreement target to increase the proportion of private housing
in decent condition occupied by vulnerable groups by 2010 will be met; [219192]
(13) what recent progress has been made towards achieving the public service agreement target to deliver better services; [219193]
(14) what recent progress has been made towards achieving the public service agreement target to promote high-quality,
customer-focused services; [219195]
(15) what recent assessment he has made of whether the public service agreement target to reduce the number of accidental
fire-related deaths in the home by 20 per cent. by 2010 will be met; [219198]
(16) what recent assessment he has made of whether the public service agreement target to reduce the number of deliberate fires by
10 per cent. by 2010 will be met; [219199]
(17) what assessment he has made of his Department's success in meeting the public service agreement target to provide the
opportunity by the end of this Parliament for a referendum on regional government in regions where there is a demand for it.
[219233]
Yvette Cooper: Performance against all the Office of the Deputy Prime Minister's public service agreement (PSA) targets are reported
in our departmental reports. Since 2002, performance has also been reported in our autumn performance reports. For these PSA
targets, set during the 2002 spending review, the most recent assessment of progress was published in the autumn performance report
2004 (Cm 6421, published December 2004). The next assessment will be given in the Office of the Deputy Prime Minister's annual
report for 2004-05, due to be published in spring 2005.
The SDA targets, revised in 2003, for accidental fire related deaths and deliberate fires were reported against in the Office of the
Deputy Prime Minister's annual report 2004 and will next be reported against in the 2005 annual report. From April 2005, these SDA
targets have been included in a new PSA target adopted under the 2004 spending review and will then be reported against in both the
future autumn performance and annual reports.
Subjects
Government departments; Standards; Office of the Deputy Prime Minister; Public service agreements
Date
7 March 2005
Reference
431 c1551-2W;431 c1545-6W; 219179;219180;219183;219184;219185;219186;219187;219188;219189;219190;219191;219192;219193;219195;219198;219199;219233
House
House of Commons
To ask the Deputy Prime Minister, how many targets have been set in each year since 1997 by his Department; and, of these, which have been (a) met, (b) nearly met, (c) not met, (d) changed and (e) dropped. - Ref to 21 February 2005 431 c75W.
To ask the Deputy Prime Minister, how many targets have been set in each year since 1997 by his Department; and, of these, which have been (a) met, (b) nearly met, (c) not met, (d) changed and (e) dropped. - Ref to 21 February 2005 431 c75W.
Asked by
George Osborne
(Conservative)
Answered by
Yvette Cooper
(Labour)
Answering body
Office of the Deputy Prime Minister
Type
Written questions
Status
Answered
Tabled on
7 February 2005
For answer on
28 February 2005
Answered on
28 February 2005
Mr. George Osborne: To ask the Deputy Prime Minister how many targets have been set in each year since 1997 by his Department; and,
of these, which have been (a) met, (b) nearly met, (c) not met, (d) changed and (e) dropped.
[215802]
Yvette Cooper: I refer the hon. Member to the answer given on 21 February 2005 by my hon. Friend the Financial Secretary to
the Treasury, Official Report, column 75W.
Subjects
Government departments; Standards; Office of the Deputy Prime Minister
Date
28 February 2005
Reference
215802; 431 c993W;431 c989W
House
House of Commons
To ask the Deputy Prime Minister, what his Department's policy is in respect of the computer file formats used for the (a) distribution and (b) archiving of publicly available documents.
To ask the Deputy Prime Minister, what his Department's policy is in respect of the computer file formats used for the (a) distribution and (b) archiving of publicly available documents.
Asked by
Lord Allan of Hallam
Answered by
Yvette Cooper
(Labour)
Answering body
Office of the Deputy Prime Minister
Type
Written questions
Status
Answered
Tabled on
11 May 2004
For answer on
26 May 2004
Answered on
26 May 2004
Mr. Allan: To ask the Deputy Prime Minister what his Department's policy is in respect of the computer file formats used for the
(a) distribution and (b) archiving of publicly available documents. [173360]
Yvette Cooper: All documents published on the Office of the Deputy Prime Minister's website, both current and archived, are in
either HTML and/or PDF format, with the exception of some statistical data which are available in Excel spreadsheet format.
Subjects
Computers; Archives; ICT; Government departments; Electronic publishing; Standards; Office of the Deputy Prime Minister
Date
26 May 2004
Reference
173360; 421 c1651W
House
House of Commons
To ask the Deputy Prime Minister, what his targets are for improving the information and communication technology (ICT) skills base of staff within (a) his Department and (b) its agencies; and what method he uses to certify the competence levels achieved by staff receiving training in ICT.
To ask the Deputy Prime Minister, what his targets are for improving the information and communication technology (ICT) skills base of staff within (a) his Department and (b) its agencies; and what method he uses to certify the competence levels achieved by staff receiving training in ICT.
Asked by
Sion Simon
(Labour)
Answered by
Yvette Cooper
(Labour)
Answering body
Office of the Deputy Prime Minister
Type
Written questions
Status
Answered
Tabled on
12 May 2004
For answer on
26 May 2004
Answered on
26 May 2004
Mr. Simon: To ask the Deputy Prime Minister what his targets are for improving the information and communication technology (ICT)
skills base of staff within (a) his Department and (b) its agencies; and what method he uses to certify the competence
levels achieved by staff receiving training in ICT. [173721]
Yvette Cooper: To improve specialist skills and capability in information and communication technology (ICT), the Office of the
Deputy Prime Minister is establishing an e-Implementers Group to promote and disseminate and develop best practice to staff working
on ICT and e-Business projects. We will also start piloting the European Computer Driving Licence in June 2004. This is an
internationally recognised qualification that enables people to demonstrate their computer skills.
The improvement of ICT skills forms part of the Office of the Deputy Prime Ministers Development and Training Strategy, providing
the skills, knowledge and competencies needed for particular roles. This process is managed and monitored through the Performance
Management process.
Subjects
Executive agencies; Civil servants; ICT; Government departments; Standards; Training; Office of the Deputy Prime Minister
Date
26 May 2004
Reference
173721; 421 c1652W
House
House of Commons
To ask the Deputy Prime Minister, how many days on average his Department took in Session 2002-03 to give a substantive answer to a parliamentary Question for Ordinary Written Answer; and what the greatest number of days taken to answer such a Question was. - Inc figure and fact that...
To ask the Deputy Prime Minister, how many days on average his Department took in Session 2002-03 to give a substantive answer to a parliamentary Question for Ordinary Written Answer; and what the greatest number of days taken to answer such a Question was. - Inc figure and fact that...
Asked by
Lord Brady of Altrincham
(Conservative)
Answered by
Yvette Cooper
(Labour)
Answering body
Office of the Deputy Prime Minister
Type
Written questions
Status
Answered
Tabled on
12 February 2004
For answer on
25 March 2004
Answered on
25 March 2004
Mr. Brady: To ask the Deputy Prime Minister how many days on average his Department took in Session 2002-03 to give a substantive
answer to a parliamentary Question for Ordinary Written Answer; and what the greatest number of days taken to answer such a Question
was. [155914]
Yvette Cooper: The effective handling of parliamentary questions is an issue to which my right hon. Friend the Deputy Prime Minister
and ministerial colleagues attach great importance. In the Session 2002-03, the Office of the Deputy Prime Minister answered
72.3 per cent. of its Ordinary Written Questions on time. The information requested is not held in the form requested and
could be provided only at disproportionate cost.
Subjects
Administrative delays; Correspondence; Government departments; Standards; Parliamentary questions; Written questions; Office of the Deputy Prime Minister
Date
25 March 2004
Reference
419 c1043W;419 c1045-6W; 155914
House
House of Commons
To ask the Deputy Prime Minister, what the target is for efficiency savings in 2003-04 expressed (a) in money terms and (b) as a percentage of the Department's expenditure limit. - Inc figures.
To ask the Deputy Prime Minister, what the target is for efficiency savings in 2003-04 expressed (a) in money terms and (b) as a percentage of the Department's expenditure limit. - Inc figures.
Asked by
John Bercow
(Conservative)
Answered by
Yvette Cooper
(Labour)
Answering body
Office of the Deputy Prime Minister
Type
Written questions
Status
Answered
Tabled on
13 May 2003
For answer on
20 November 2003
Answered on
20 November 2003
Mr. Bercow: To ask the Deputy Prime Minister what the target is for efficiency savings in 2003-04 expressed (a) in money terms and
(b) as a percentage of the Department's expenditure limit. [114111]
Yvette Cooper: The administration expenditure limit for the Office of the Deputy Prime Minister (including Agencies and the
Government Offices) takes into account an assumed annual efficiency improvement of 3 per cent., the equivalent of £11.4 million in
2003-04.
Subjects
Cost effectiveness; Government departments; Standards; Office of the Deputy Prime Minister
Date
20 November 2003
Reference
413 c1291W;413 c1287W; 114111
House
House of Commons
To ask the Deputy Prime Minister, if he will list the performance targets that (a) his Department and (b) its agencies and non-departmental public bodies are required to meet; and if he will specify for each target (i) who sets it and (ii) who monitors achievement against it. - Inc...
To ask the Deputy Prime Minister, if he will list the performance targets that (a) his Department and (b) its agencies and non-departmental public bodies are required to meet; and if he will specify for each target (i) who sets it and (ii) who monitors achievement against it. - Inc...
Asked by
Lord Flight
(Conservative)
Answered by
Yvette Cooper
(Labour)
Answering body
Office of the Deputy Prime Minister
Type
Written questions
Status
Answered
Tabled on
6 November 2003
For answer on
20 November 2003
Answered on
20 November 2003
Mr. Flight: To ask the Deputy Prime Minister if he will list the performance targets that (a) his Department and (b) its agencies
and non-departmental public bodies are required to meet; and if he will specify for each target (i) who sets it and (ii) who
monitors achievement against it. [137965]
Yvette Cooper: Key performance targets for the Office of the Deputy Prime Minister are agreed as part of the Spending Review and the
latest set were published in Spending Review 2002: Public Service Agreements 2003-06 (Cm 5571). The Office of the Deputy Prime
Minister monitors progress towards the target along with HM Treasury and PMDU and progress is reported regularly.
Ministers set the Office of the Deputy Prime Minister's executive agencies' key targets for 2003-04. These either were or will be
announced to Parliament through written ministerial statements--details are as set out as follows. The Office of the Deputy Prime
Minister regularly monitors performance against each agency's targets. All of the Office of the Deputy Prime Minister's agencies
publish an Annual Report and Accounts at the end of the financial year, which report on their performance against their targets.
I refer the hon. Member to the statements on the Office of the Deputy Prime Minister's agencies' targets as given on: 13 March 2003,
Official Report, column 26WS: The Rent Service 11 April 2003, Official Report, columns 35-36WS: Queen Elizabeth II Conference Centre
11 June 2003, Official Report, columns 47-48WS: Planning Inspectorate
The Fire Service College's targets are expected to be announced shortly. In addition, while Ordnance Survey is a department in its
own right, with executive agency status, it reports to the Ministers of the Office of the Deputy Prime Minister. The statement on
its targets for 2003-04 was given on 11 April 2003, Official Report, column 35WS.
The Office of the Deputy Prime Minister sponsors nine executive non-departmental public bodies (NDPBs); the Audit Commission,
English Partnerships, four Housing Action Trusts (Castle Vale, Liverpool, Stonebridge and Tower Hamlets), the Housing Corporation,
the Standards Board for England and Thurrock Urban Development Corporation.
Performance targets for executive NDPBs sponsored by the Office of the Deputy Prime Minister, including outputs to be achieved, are
agreed by Ministers and set out in the published business or corporate plan of the NDPB. Copies of plans are available from the
relevant body. The Office of the Deputy Prime Minister monitors performance against these targets and progress is discussed with
Ministers. The outputs and achievements of each executive NDPB are set out in its annual report, a copy of which is available in the
Library of the House.
The Office of the Deputy Prime Minister sponsors seven advisory NDPBs; the Advisory Panel on Beacon Councils, the Advisory Panel on
Standards for the Planning Inspectorate, the Building Regulations Advisory Committee, the Community Forum, the Property Advisory
Group, the Parliamentary Boundary Commission for England and Parliamentary Boundary Commission for Wales.
No performance targets are set for the Office of the Deputy Prime Minister's advisory NDPBs. Each advisory body normally sets its
own programme of work for each year within its remit to advise Ministers on the particular policy area and agrees this with the
Office of the Deputy Prime Minister. No formal monitoring of performance takes place for these advisory bodies but outputs are set
out in each body's annual report.
Subjects
Executive agencies; Government departments; Monitoring; Non-departmental public bodies; Standards; Office of the Deputy Prime Minister
Date
20 November 2003
Reference
137965; 413 c1300-1W;413 c1296-7W
House
House of Commons
To ask the Deputy Prime Minister, what the total cost was of (a) setting, (b) monitoring and (c) measuring the performance targets for his Department in 2002-03; and how many and what grades of civil servants monitor these targets. - Inc no figures.
To ask the Deputy Prime Minister, what the total cost was of (a) setting, (b) monitoring and (c) measuring the performance targets for his Department in 2002-03; and how many and what grades of civil servants monitor these targets. - Inc no figures.
Asked by
Lord Flight
(Conservative)
Answered by
Yvette Cooper
(Labour)
Answering body
Office of the Deputy Prime Minister
Type
Written questions
Status
Answered
Tabled on
6 November 2003
For answer on
19 November 2003
Answered on
19 November 2003
Mr. Flight: To ask the Deputy Prime Minister what the total cost was of (a) setting, (b) monitoring and (c) measuring the
performance targets for his Department in 2002-03; and how many and what grades of civil servants monitor these targets. [137949]
Yvette Cooper: Performance targets for the Office of the Deputy Prime Minister were agreed as part of Spending Review 2002. The
monitoring and measurement of PSA targets forms part of the Office of the Deputy Prime Minister's performance management systems.
Performance management is an integral part of the day to day running of the Office of the Deputy Prime Minister and as such it is
not possible to separate the specific costs out. The monitoring of progress towards and performance against the Office of the Deputy
Prime Minister's PSA targets is undertaken by a wide variety of staff at all levels of the organisation.
Subjects
Civil servants; Government departments; Monitoring; Standards; Office of the Deputy Prime Minister
Date
19 November 2003
Reference
137949; 413 c1085W
House
House of Commons
To ask the Deputy Prime Minister, what targets his Department has for improving energy efficiency; and how he intends to achieve these targets.
To ask the Deputy Prime Minister, what targets his Department has for improving energy efficiency; and how he intends to achieve these targets.
Asked by
Roger Williams
(Liberal Democrat)
Answered by
Yvette Cooper
(Labour)
Answering body
Office of the Deputy Prime Minister
Type
Written questions
Status
Answered
Tabled on
22 May 2003
For answer on
25 June 2003
Answered on
25 June 2003
Mr. Roger Williams: To ask the Deputy Prime Minister what targets his Department has for improving energy efficiency; and how he
intends to achieve these targets. [116642]
Yvette Cooper: The Office of the Deputy Prime Minister has adopted the cross government interim target of 1 per cent. per annum
reduction in (weather- corrected) CO2 emissions from its estate, relative to the base-year 1999-2000. The Department for
Environment Food and Rural Affairs will agree new targets for 2010, based on benchmarking the performance of individual buildings
where possible by the end of the year.
This approach should provide central and local energy managers with an effective management tool to identify the best opportunities
for efficiency improvements. Detailed measures will be a matter for individual circumstances.
Subjects
Conservation; Energy; Government departments; Standards; Electronic government; Office of the Deputy Prime Minister
Date
25 June 2003
Reference
116642; 407 c849W;407 c853W
House
House of Commons
To ask the Deputy Prime Minister, what steps the Department has taken to publicise its Public Service Agreement targets; and at what cost to public funds.
To ask the Deputy Prime Minister, what steps the Department has taken to publicise its Public Service Agreement targets; and at what cost to public funds.
Asked by
John Bercow
(Conservative)
Answered by
Yvette Cooper
(Labour)
Answering body
Office of the Deputy Prime Minister
Type
Written questions
Status
Answered
Tabled on
14 May 2003
For answer on
25 June 2003
Answered on
25 June 2003
Mr. Bercow: To ask the Deputy Prime Minister what steps the Department has taken to publicise its Public Service Agreement targets;
and at what cost to public funds. [114457]
Yvette Cooper: Information on Public Service Agreement targets is published on the Office of the Deputy Prime Minister's website and
included in routine publications such as our Annual Report and Autumn Performance Report, which involves no significant extra cost.
Subjects
Costs; Government departments; Publicity; Standards; Office of the Deputy Prime Minister; Public service agreements
Date
25 June 2003
Reference
114457; 407 c851-2W;407 c855-6W
House
House of Commons
To ask the Parliamentary Secretary, Lord Chancellor's Department, if he will name the projects the departmental design champion has sponsored as part of the Better Public Buildings Initiative; and if he will make a statement on the extent of his personal input in respect of each.
To ask the Parliamentary Secretary, Lord Chancellor's Department, if he will name the projects the departmental design champion has sponsored as part of the Better Public Buildings Initiative; and if he will make a statement on the extent of his personal input in respect of each.
Asked by
Debra Shipley
(Labour)
Answered by
Yvette Cooper
(Labour)
Answering body
Lord Chancellor's Department
Type
Written questions
Status
Answered
Tabled on
5 November 2002
For answer on
7 November 2002
Answered on
7 November 2002
Ms Shipley: To ask the Parliamentary Secretary Lord Chancellor's Department if she will name the projects the departmental design
champion has sponsored as part of the Better Public Buildings Initiative; and if she will make a statement on the extent of her
personal input in respect of each. [80338]
Yvette Cooper: It is not possible to answer the question before prorogation and I will write with the answer and a copy of the
letter will be placed in the Library.
Subjects
Design; Government departments; Lord Chancellor's Department; Public buildings; Standards
Date
7 November 2002
Reference
392 c768W;392 c798W; 80338
House
House of Commons
To ask the Parliamentary Secretary, Lord Chancellor's Department, if he will list the performance targets that the Lord Chancellor's Department, its agencies and non-departmental public bodies are required to meet, apart from those set out in the public service agreements for 1999 to 2002 and 2001 to 2004; and if...
To ask the Parliamentary Secretary, Lord Chancellor's Department, if he will list the performance targets that the Lord Chancellor's Department, its agencies and non-departmental public bodies are required to meet, apart from those set out in the public service agreements for 1999 to 2002 and 2001 to 2004; and if...
Asked by
Tony Wright
(Labour)
Answered by
Yvette Cooper
(Labour)
Answering body
Lord Chancellor's Department
Type
Written questions
Status
Answered
Tabled on
23 May 2002
For answer on
24 July 2002
Answered on
24 July 2002
Tony Wright: To ask the Parliamentary Secretary, Lord Chancellor's Department if she will list the performance targets that the Lord
Chancellor's Department, its agencies and non-departmental public bodies are required to meet, apart from those set out in the
public service agreements for 1999-2002 and 2001-2004; and if he will specify for each target (a) who sets it and (b) who monitors
achievement against it. [60474]
Yvette Cooper: The Lord Chancellor's Department performance targets are all set out in our Public Service Agreement and supported by
our Service Delivery Agreement. The targets and our current progress against them is set out in the Lord Chancellor's Department's
Departmental Report (Cm 5408), which was published recently.
The Court Service's performance targets are set by Ministers, and the Chief Executive reports directly to the Lord Chancellor. The
current targets are set out in the following table.
We have three executive non-departmental public bodies.
The Legal Services Commission (LSC) came into being in April 2000. Its targets are set out each year in its corporate plan, which is
approved by the Lord Chancellor and laid before the Houses of Parliament. The Commission's chair reports progress and achievements
directly to the Lord Chancellor. The LSC also reports progress in its annual report; its first report was published in July 2001.
The second annual report, published on 22 July, reports against the 2001-02 to 2003-04 corporate plan. In its annual report, the
Commission also reports against four categories of business performance targets: applications processed; bills paid; correspondence,
appeals and reviews of civil funding decisions. The Commission's second corporate plan, for the period 2002-03 to 2003-04, sets out
its 54 performance targets. These are broken down into 24 Community Legal Service targets, 13 Criminal Defence Service targets and
17 targets on the work of the Commission. These are set out in the following list.
The Children and Family Court Advisory and Support Service (CAFCASS) has been in existence since April 2001 and will be publishing
its first annual report later this year. CAFCASS's corporate plan for 2002-06, published earlier this year, includes the development
of five key performance targets for use in the future. These are laid out in the following table.
The Information Commissioner sets her own performance targets which are set out in the Commissioner's annual reports, the latest of
which was published in June 2002. These are laid out in the following table.
The Lord Chancellor's Department monitors achievement against the targets through the supply of quarterly reports by the Office of
the Commissioner.
Court Service key performance indicators
_________________________________________________________________________________________________.
Target
KP1 1 The percentage improvement in the level of 2 per cent. improvement on the current
satisfaction to court and tribunal users level of 79 per cent.
KP1 2 The percentage of civil cases heard within 75 per cent.
target (from allocation to track to
hearing)
KP1 3 The percentage of value recovered of 76 pence in the pound
enforceable warrants in the county court
KP1 4 The percentage of public law Children Act 70 per cent.
cases dealt with in target (from
commencement to final order)
KP1 5 The percentage of defendants/appellants in 78 per cent.
the Crown court whose cases commence
within target time
KP1 6 The percentage of asylum appeals completed 65 per
cent.
(through both the Immigration and
Appellate Authority) within four months
KP1 7 The percentage improvement in the European 10 per cent. improvement by March 2004
foundation for Quality Management
Excellence Model score for the Court
Service
_________________________________________________________________________________________________.
Legal Services Commission
CLS--Access to services: Key objectives and performance targets
2002-03 Commence Family Information and Advice Network pilots Secure a year-on-year increase in the number of CLS Information
Points. Commence further telephone advice and specialist support service pilot contracts Ensure that by April 2002 the CLS Directory
of General and Specialist help services is confined to Quality Mark holders Issue proposals for the allocation of resources under
the replacement General Civil Contract 2003-04 Secure a year on year increase in the number of CLS information points.
CLS--Service quality: Key objectives and performance targets
2002-03 Implement the Specialist Quality Mark (April 2002) Implement Quality Mark standards for the Bar (certifying 100 chambers),
mediation and websites Complete peer review pilot (January 2003) Complete cost compliance audit of all contracted suppliers by March
2003, reducing the number of suppliers with a `poor' rating Complete pilot supplier development projects in central and east London
and Birmingham (March 2003) Establish whether targets can be set for numbers of minority ethnic firms with contracts by March 2003
Introduce remuneration policy changes:- grants for training contracts payment of registration fees for specialist and generalist
panels
2003-04 To ensure that 95 per cent. of expenditure from the CLS Fund is on work carried out by quality assured suppliers by March
2004. To increase the percentage of funding from Community Legal Service Fund and funding members of CLS partnerships going to CLS
providers of legal services holding the Quality Mark.
CLS--Co-ordinate service and provision: Key objectives and performance targets
2002-03 75 per cent. of population covered by a CLS Partnerships strategic plan by March 2003. Publish first report on the CLS
Partnership performance indicators. 2003-04 Achieve 100 per cent. population coverage of CLS Partnerships in England and Wales by
March 2004.
CLS--Value for money: Key objectives and performance targets
2002-03 Payments to suppliers by March 2003 not to exceed the value of claims by more than 2.5 per cent. Make amendments to the
General Civil Contract: Simplifying the taking of sanctions against suppliers not complying with the contract. Promoting value for
money in not-for-profit agency contracts. Bring 95 per cent. of new qualifying high cost cases under individual case contract.
Introduce and monitor value for money targets for social welfare law, legal help and non-family legal representation. 2003-04 Secure
a year on year increase in the number of disputes resolved with funding from the CLS Fund through ADR including mediation. By March
2004 reduce CLS cost inflation to 0.5 per cent. p.a. for: the average cost of very high cost cases (civil and criminal). the average
cost per case of legal help in a) immigration, and b) all other work.
CDS--Access to services: Key objectives and performance targets
2002-03 LSC ensures access to quality assured criminal defence services: Rota solicitors accept 80 per cent. of police station duty
solicitor requests. Police station duty solicitors to contact client within 45 minutes in 90 per cent. of cases. 100 per cent.
coverage of magistrates' court sessions requiring a duty solicitor. Introduce targeted remuneration policy changes: pay for duty
solicitor accreditation. grants for training contracts.
2003-04 Ensure that by March 2004 90 per cent. of people in police stations requesting the service of a duty solicitor receive the
service within 45 minutes. Ensure by March 2004 100 per cent. access to a quality assured solicitor for people charged with criminal
offences and meeting the interests of justice tests. Ensure that by March 2004 all magistrates' courts are covered by the duty
solicitor service. Ensure that 95 per cent. of expenditure from the CDS Fund is on work carried out by quality assured suppliers by
March 2004.
CDS--Value for money: Key objectives and performance targets
2002-03 Introduce new payment regime for police station duty solicitor claims (April 2002). Extend the counsel graduated fee scheme
in the Crown court to cover all cases with trials of up to 25 days in length. Ensure payments to all suppliers under the General
Criminal Contract do not exceed the sums billed by more than 5-10 per cent. during the year. Complete cost compliance audits of all
contracted suppliers by March 2003, reducing the number of suppliers receiving a `poor' rating. 2003-04 Transfer accountability from
the Court Service for legal aid in the Crown and Higher courts (April 2003). By March 2004 reduce CDS cost inflation to 0.5 per
cent. p.a. for: the average cost of very high cost cases. the average cost of all CDS representation (excluding very high cost
cases).
CDS--Contribute to CJS Plan: Key objectives and performance targets
2002-03 to 2003-04 Contribute to CJS strategic targets: Reduce by 2004 the time from charge to disposal of defendants Improve the
standard by which the CJS meets the rights of defendants. Improve the level of public confidence in the CJS by 2004, including that
of ethnic minority communities.
LSC--Ensure sufficient asylum legal services: Key objectives and performance targets
2002-03 Reduce the volume of applications for asylum refused on grounds of non-compliance with application rules. Reduce the number
of adjournments of appeals before the adjudicators because of the lack of representation.
LSC--Ensure actions and decisions are justifiable to those affected: Key objectives and performance targets
2002-03 Put in place mechanisms to ensure equal opportunities are promoted by the Commission's priority decision making activities
by 31 May 2002. Develop and apply an organisational standard for consulting users and stakeholders, including those with special
needs.
LSC--Quality and efficiency: Key objectives and performance targets
2002-03 Improve levels of supplier satisfaction with: Telephone contact. Correspondence handling. Communication about important
issues. Consistency of decision making. Improve the levels of consistency in: Audit decision making. Funding and bill assessment
work. Cash flow to suppliers. Attain published customer service standards, including: reduce the time files are held for audit.
providing prompt feedback on cost compliance audits so it is co-ordinated with the management audit or, where this is not possible,
provided within 28 days of the completion of the file audit.
LSC--Developing people: Key objectives and performance targets
2002-03 Achieve improved staff satisfaction with: How people are helped to understand their performance. Reward. Working
environment. Training and development opportunities. Improve recruitment and selection--measured by the number of new staff who
complete their probation period successfully. Improve quality of personal objective setting. Complete an independent verification of
LSC's position within the labour market. Ensure all staff have a personal development plan. Deliver an average of nine days training
per full time employee. Put in place mechanisms to ensure equal opportunities are promoted for staff by May 2002.
LSC--Developing systems: Key objectives and performance targets
2002-03 Develop MI systems for: Statutory charge. Debtors. Damages on deposit. Complete supplier information and audit performance
management system (Aug 2002). Migrate the core business systems to a new IT platform (Jan 2003)
CAFCASS
_________________________________________________________________________________________________.
KPI 1 Performance against CAFCASS National Standards. We will
establish in 2002-03 performance benchmarks and targets for
evaluation of service provision.
KPI 2 Satisfaction with CAFCASS services. We will establish in 2002-03
ways of measuring satisfaction of children, families and other
stakeholders with the CAFCASS service.
KPI 3 Timeliness and quality of service to the courts. We will
establish our performance baseline by the end of 2001-02 and in
2002-03 establish measures of timeliness and quality of the
service provided to courts.
KPI 4 Value for money targets for service. We will undertake work in
2002-03 to establish measures of value for money.
KPI 5 Human Resources. We will establish in 2002-03 measure of
performance, alongside development of the CAFCASS Human
Resources Strategy.
_________________________________________________________________________________________________.
Information Commissioner output measures and performance indicators
_________________________________________________________________________________________________.
Estimate and targets
Output measure/Performance indicator 2002-03 2003-04
Notification
Number of weighted transactions processed 361,223 237,155
Number of weighted transactions processed {1}82.61 {1}83.77
per officer day
Assessment and complaints
Total requests for assessment received 13,500 14,000
Complaints not investigated -- --
Inquiries handled 6,548 6,790
No assessment made 945 980
Sub-total 7,493 7,770
Assessments completed 6,480 6,720
Complaints investigated and closed 120 120
Sub-total 6,600 6,840
Contact with our customers
Telephone inquiries received by the 57,000 57,000
information line
Calls received per line hour 9.36 9.36
Data protection--public awareness
Percentage of large data controllers aware 85.0 86.0
of subjects' rights
Percentage of small data controllers aware 60.0 62.0
of subjects' rights
Percentage of data subjects aware of own 42.0 42.0
rights
Freedom of information--public awareness
Among the public (percentage) 15.0 15.0
Within public authorities (percentage) 25.0 35.0
_________________________________________________________________________________________________.
{1} Dependent on increased staffing to handle current level of telephone calls.
Subjects
Government departments; Monitoring; Lord Chancellor's Department; Standards
Date
24 July 2002
Reference
389 c1295-301W;389 c1293-9W; 60474
House
House of Commons
To ask the Parliamentary Secretary, Lord Chancellor's Department, what has been the (a) cost and (b) saving from the pursuit of the Department's Public Service Agreement targets in each year since they were introduced; what the (a) cost and (b) saving has been from the Department's pursuit of Service Delivery...
To ask the Parliamentary Secretary, Lord Chancellor's Department, what has been the (a) cost and (b) saving from the pursuit of the Department's Public Service Agreement targets in each year since they were introduced; what the (a) cost and (b) saving has been from the Department's pursuit of Service Delivery...
Asked by
John Bercow
(Conservative)
Answered by
Yvette Cooper
(Labour)
Answering body
Lord Chancellor's Department
Type
Written questions
Status
Answered
Tabled on
10 June 2002
For answer on
26 June 2002
Answered on
26 June 2002
Subjects
Cost effectiveness; Costs; Government departments; Lord Chancellor's Department; Standards
Date
26 June 2002
Reference
387 c949W;387 c946-7W; 61047;61638
House
House of Commons
To ask the Secretary of State for Health, what recent assessment he has made of whether the PSA target to increase the proportion of departmental business undertaken electronically to 25 per cent. by 2002 will be met. - Information about progress on PSA targets will be published in the Department's...
To ask the Secretary of State for Health, what recent assessment he has made of whether the PSA target to increase the proportion of departmental business undertaken electronically to 25 per cent. by 2002 will be met. - Information about progress on PSA targets will be published in the Department's...
Asked by
John Bercow
(Conservative)
Answered by
Yvette Cooper
(Labour)
Answering body
Department of Health
Type
Written questions
Status
Answered
Tabled on
25 March 2002
For answer on
12 April 2002
Answered on
12 April 2002
Mr. Bercow: To ask the Secretary of State for Health what recent assessment he has made of whether the PSA target to increase the
proportion of departmental business undertaken electronically to 25 per cent by 2002 will be met. [47363]
Yvette Cooper: [Holding reply issued on Wednesday 10 April 2002] Information about progress on PSA targets will be published in the
Department's 2002 Departmental Report.
Subjects
ICT; Government departments; Standards; Department of Health
Date
12 April 2002
Reference
47363; 383 c686W;383 c684W
House
House of Commons
To ask the Secretary of State for Health, what his Department's policy is on the purchase and use of peat for its own operations and activities; and what performance targets his Department has set to reduce current peat use.
To ask the Secretary of State for Health, what his Department's policy is on the purchase and use of peat for its own operations and activities; and what performance targets his Department has set to reduce current peat use.
Asked by
Tom Brake
(Liberal Democrat)
Answered by
Yvette Cooper
(Labour)
Answering body
Department of Health
Type
Written questions
Status
Answered
Tabled on
13 December 1999
For answer on
12 January 2000
Answered on
12 January 2000
Mr. Brake: To ask the Secretary of State for Health what his Department's policy is on the purchase and use of peat for its own
operations and activities; and what performance targets his Department has set to reduce current peat use. [103012]
Yvette Cooper: There is no history of this Department having purchased or used peat for its own operations and activities, nor is
there any expectation of the Department doing so in the future.
However, should the need ever arise, the Department proposes to substitute the use of all slow renewables, such as peat, with
organic wastes (such as coir, manure, leaf mould and bark chippings) for improving the soil.
Subjects
Government departments; Nature conservation; Standards; Department of Health; Soil; Peat
Date
12 January 2000
Reference
103012; 342 c196W
House
House of Commons
To ask the Secretary of State for Health, what plans he has to set targets for the recycling of waste (a) paper, (b) cardboard, (c) glass, (d) metal, (e) plastic and (f) other products created by his Department and its agencies; and if he will make a statement. - I...
To ask the Secretary of State for Health, what plans he has to set targets for the recycling of waste (a) paper, (b) cardboard, (c) glass, (d) metal, (e) plastic and (f) other products created by his Department and its agencies; and if he will make a statement. - I...
Asked by
David Chaytor
(Labour)
Answered by
Yvette Cooper
(Labour)
Answering body
Department of Health
Type
Written questions
Status
Answered
Tabled on
8 November 1999
For answer on
11 November 1999
Answered on
11 November 1999
Mr. Chaytor: To ask the Secretary of State for Health what plans he has to set targets for the recycling of waste (a) paper, (b)
cardboard, (c) glass, (d) metal, (e) plastic and (f) other products created by his Department and its agencies; and if he will make
a statement. [98217]
Yvette Cooper: I shall let my hon. Friend have a reply as soon as possible.
Subjects
Executive agencies; Government departments; Recycling; Standards; Department of Health
Date
11 November 1999
Reference
337 c820W; 98217
House
House of Commons
To ask the Secretary of State for Health, if he will list all performance targets set for his Department, agencies and non-departmental public bodies since May 1997, other than those listed in Public Service Agreements 1999-2002 [Cm 4181], stating in each case (a) the target to be reached and (b)...
To ask the Secretary of State for Health, if he will list all performance targets set for his Department, agencies and non-departmental public bodies since May 1997, other than those listed in Public Service Agreements 1999-2002 [Cm 4181], stating in each case (a) the target to be reached and (b)...
Asked by
Lord Foster of Bath
(Liberal Democrat)
Answered by
Yvette Cooper
(Labour)
Answering body
Department of Health
Type
Written questions
Status
Answered
Tabled on
19 October 1999
For answer on
8 November 1999
Answered on
8 November 1999
Mr. Don Foster: To ask the Secretary of State for Health if he will list all performance targets set for his Department, agencies
and non-departmental public bodies since May 1997, other than those listed in Public Service Agreements 1999-2002 [Cm 4181], stating
in each case (a) the target to be reached and (b) the date by which it was to be reached. [94986]
Yvette Cooper: [holding answer 1 November 1999]:
The Department has set out the key performance targets on which it will be judged in its PSA, and the measures of success it will
use in the Output and Performance Analyses published in March this year. A full list of the targets and target dates for Agencies
can be found annually in the "Next Steps Report", and for executive NDPBs in the "Executive Non-Departmental Public Bodies Report",
or in the appropriate annual report and accounts. The Departmental Annual Report contains further details of the Department's
objectives and targets.
These high-level targets are supported at operational level by numerous targets to ensure delivery by individual units. Listing
these operational targets would be inappropriate and disproportionate in terms of resources.
Subjects
Executive agencies; Government departments; Non-departmental public bodies; Standards; Department of Health
Date
8 November 1999
Reference
337 c453-4W; 94986
House
House of Commons