Oral question asked in the House of Commons, by Anne McLaughlin (Scottish National Party). It was answered on Tuesday, 15 December 2020 on behalf of the Department for Business, Energy and Industrial Strategy.

Green Deal Loans: Mis-selling

Question: If someone is mis-sold something, there is a six-year time bar to get redress, unless they were not aware of it at the time, in which case they have three more years from when they became aware. There is a significant number of victims of green deal mis-selling, many of whom were very elderly and thought they must have misunderstood, but they did not; they were duped. Why are they, after all they have been through, being denied that extra three-year rule and access to justice?

Answer: It is correct that a complaint must be made within six years of the date of the breach, as we would expect mis-selling to become evident within six years, but we have to take everything, as the hon. Lady knows, on a case-by-case basis. We will explore the relevant facts of each case, and then we can work out whether an eligible complaint can be made within the relevant timeframe. I am very happy to meet her individually to discuss cases as they arise, because we have to take each on a case-by-case basis.

Secondary information