Written question asked by Lord Pack (Liberal Democrat) on Wednesday, 2 September 2026, in the House of Lords. It was due for an answer on Wednesday, 16 September 2026. It was answered by Baroness Twycross (Labour) on Tuesday, 15 September 2026 on behalf of the Cabinet Office.

Civil Servants: Workplace Pensions

Question: To ask His Majesty's Government how much Capita has been paid so far for the civil service pension scheme contract; and how much has been withheld or reclaimed for performance or other reasons.

Answer

Current service levels are unacceptable, and the Government is taking robust action to hold Capita to account This includes withholding £9.9 million in contract payments for undelivered milestones, alongside confirmation that the Government surge team costs will be recovered directly from Capita.

Exact costs are subject to an ongoing commercial reconciliation as we comprehensively evaluate the latest service data. While specific operational figures remain commercially sensitive at this stage of the recovery plan, we continue to use all available commercial levers to manage performance and return to acceptable service standards.

Secondary information

Type: Written question
Reference: HL3025
Session: 2026-27
Subjects: Contracts Civil servants Expenditure Workplace pensions Capita
Contains statistics: Yes
Link: View this Written question on www.parliament.uk

Civil Servants: Workplace Pensions

Secondary information

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