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Written question asked by Louise Haigh (Labour) on Monday, 24 November 2025, in the House of Commons. It was due for an answer on Wednesday, 26 November 2025. It was answered by Stephen Timms (Labour) on Tuesday, 2 December 2025 on behalf of the Department for Work and Pensions.


Access to Work Programme: Staff

Question

To ask the Secretary of State for Work and Pensions, how many staff are allocated to processing Access to Work applications; and what assessment he has made of the adequacy of that number.

Answer

The current number of case managers allocated to processing Access to Work applications is 307.7 full-time equivalent (FTE).

We are committed to reducing waiting times for Access to Work. We have increased the number of staff processing Access to Work claims by 27% and applications from customers who are about to start a job or who are renewing are prioritised.

The Green Paper launched a consultation on the future of Access to Work which has now concluded. We are considering responses to the consultation and will set out our plans in due course.


Secondary information

Type
Written question
Reference
93762
Session
2024-26
Subjects
Staff Access to work programme
Contains statistics
Yes
Link
View this Written question on www.parliament.uk