Written question asked by Vincent Cable (Liberal Democrat) on Tuesday, 10 June 2008, in the House of Commons. It was due for an answer on Tuesday, 17 June 2008. It was answered by Jane Kennedy (Labour) on Wednesday, 18 June 2008 on behalf of the Treasury.

Taxation: Self-assessment

Question: To ask the Chancellor of the Exchequer what assessment he has made of the efficiency of the online system for filing tax returns; what assessment he has made of the effect of promoting the online system on those people who prefer to submit paper returns, with particular reference to older people; and if he will make a statement.

Answer: Lord Carter's Review of HMRC's online services found that there are benefits for businesses, individuals and for Government from the use of online services for filing tax returns. The Government expect recurrent net savings of up to £80 million a year for businesses and taxpayers once Lord Carter's recommendations are implemented in full, and around £70 million a year in net benefits for Government. HMRC published a full regulatory impact assessment in March 2007 which sets out the estimated benefits and efficiencies.All self-assessment customers may still submit a paper return. HMRC has improved and simplified it so it is easier to complete. The deadline for filing a paper return has, however, moved to 31 October. HMRC is undertaking a marketing campaign, which includes media widely used by older people to make customers aware of the earlier deadline for filing a paper self-assessment return.Online returns must be filed by 31 January. HMRC has provided a number of support options for those that choose to file online. One of these is a detailed guide on how to file online, which has been tested with a wide range of HMRC's customers, including older people.

Secondary information