Written question asked by John Hemming (Liberal Democrat) on Wednesday, 9 November 2005, in the House of Commons. It was due for an answer on Friday, 11 November 2005. It was answered by Jane Kennedy (Labour) on Monday, 30 January 2006 on behalf of the Department of Health.

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Predictive Diallers

Question

To ask the Secretary of State for Health how many calls were made from call centres in her Department in 2004–05 using predictive diallers; how many such calls resulted in contact being made with the recipient without a Government agent available to talk to them; and what assessment she has made of the likely impact of Ofcom's policy on silent calls on the use of predictive diallers in departmental call centres.

Answer

The Department has a single call centre, part of a customer service directorate. This centre does not use predictive dialling.

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Secondary information

Type

Written question

Reference

442 c186-7W;442 c186W; 28172

Session

2005-06

Subjects

Government departments Telephone services Unsolicited goods and services Department of Health

Link

View this Written question on www.publications.parliament.uk